Service Dispatcher, Medium Voltage

SMA America

Service Dispatcher coordinating Medium Voltage parts, labor, and warranty claims for SMA America’s solar technology business. Managing field-service scheduling and customer repair commitments remotely.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $30 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in logistics coordination, customer service principles, and effective communication within a remote team structure. Capable of managing service parts, scheduling field service labor, and utilizing ticketing systems to ensure timely service delivery.

Highest-signal resume keywords

Logistics CoordinationCustomer Service Ticketing SystemsMicrosoft Office SuiteMedium Voltage ExperienceField Service Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics PrinciplesService Parts OrderingService Repair SchedulingQuality ControlService Report Verification

Soft Skills

Attention to DetailProblem SolvingEffective CommunicationIndependent Work

Tools & Technologies

SalesforceSAPMicrosoft WordMicrosoft PowerPointMicrosoft Excel

Industry Keywords

Medium VoltageRenewable EnergyEnergy DistributionCustomer Service PrinciplesSMA Product Line

About the role

Key responsibilities & impact

Order service parts, schedule field service labor, and submit manufacturer warranty claims within defined service response times for Medium Voltage service repairs
Assign service repair activities to SMA field resources and external Medium Voltage service providers via the Salesforce Planning Board
Review stock locations and communicate logistics options to repair providers
Monitor and adjust service case priorities based on customer account status or service contract
Monitor dispatch queues and align parts and field resources to meet service-level requirements
Monitor existing service cases, milestones, and end-to-end delivery times, taking proactive action with other SMA groups
Escalate customer-reported Medium Voltage issues to manufacturers before planning repairs
Provide backup support for dispatching field service activities and parts
Perform quality control of dispatched service cases
Coordinate customer availability with SMA repair plans
Verify service repairs have properly completed Service Reports
Perform other assigned duties

Requirements

What you’ll need

Associate's degree in business, logistics, or a technical field, or an equivalent combination of education and experience
Experience with customer service ticketing systems
Proficiency in English, written and verbal
Proficiency with Microsoft Office Suite, including Word, PowerPoint, and Excel
Strong verbal and written communication skills
Attention to detail and a high level of accuracy
Ability to resolve operational complications and think outside of the box
Ability to effectively discuss and present logistics principles to an audience
Ability to work effectively and independently in a remote team structure
Applicants must be authorized to work in the United States on a full-time basis
Candidates must be located within the continental United States
Candidates requiring current or future employment visa sponsorship are not eligible
Candidates operating under a temporary work permit or visa-tied employment authorization are not eligible
Spanish and/or German language skills are preferred
Experience working with field service teams is preferred
Experience in renewable energy, Medium Voltage, or energy distribution industries is preferred
Knowledge of customer service principles and practices, and SMA's product line, is preferred
Training will be provided in Basic Medium Voltage, SAP, Salesforce ticketing, and end-to-end processes

Benefits

Comp & perks

Comprehensive benefits including health, dental, and vision coverage, including $0 premium options
401(k) plan with company match
Opportunities for professional development and training
Inclusive, collaborative, and innovative work environment
Remote work model