SMA America

Engineer

• The Medium Voltage Engineer is responsible for performing warranty repairs, technical support, and testing of internal SMA Medium Voltage products.
• This role supports customers through field work, remote troubleshooting, and collaboration with internal service, quality, and supplier teams while ensuring safe and compliant operation of medium and high voltage equipment.
• Safely commission, troubleshoot, repair, and analyze medium voltage transformers and components in the field, via email, telephone, and on site visits
• Develop detailed knowledge of SMA medium voltage transformer products and associated SMA or third party accessories sold by SMA
• Maintain accurate inventory counts of spare parts provided by SMA
• Regularly work with high voltage DC, three phase power, high AC voltage, and related SMA product software and firmware
• Collaborate cross functionally with the Global Service Organization, Quality, and Suppliers to provide customers with Root Cause Analysis of failures
• Maintain clear and timely communication with customers regarding RCA status and resolution progress
• Maintain a high level of customer satisfaction while striving to reduce field service costs
• Perform maintenance activities in accordance with SMA product maintenance manuals on assigned customer sites
• Support customer contractual obligations related to service and maintenance
• Work weekends and or nights as required based on customer site requirements
• Perform other duties as required or assigned

Medium Voltage Engineer

Project Manager

• Defines the scope, schedule and cost basis for complex utility scale project proposals.
• Coordinates with Sales department to communicate customer and client needs, and to negotiate contracts and order changes.
• Manages all aspects of project delivery, including planning, design and MV station integration. Includes interdisciplinary duties with large number of interfaces and substructures.
• Monitors and provides reports on task completion and forecasting of project milestones.
• Provides an effective point of contact for the customer, and measures success from the customer’s perspective.
• Triggers effective and timely PO and invoice activities.
• Focuses on building partner relationships with EPCs and station integrators.
• Identifies and completes process improvement projects.
• Manage of Key Account customers by coordinating internally and externally at all levels or the organization Uses technical expertise in system solutions to support customer needs for information.
• Responsible for tactical/medium term decisions related to the project.
• Budget Responsibility.
• Other duties as may be required or assigned.

Medium Voltage Engineer

Senior Customer Project Manager