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Dispatcher/Router Combo
WMDispatcher at WM resolving service issues while communicating with drivers for effective routing and customer satisfaction. Responsible for handling service orders and optimizing routes for efficiency.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing routing and service issues in a fast-paced environment. Proficient in optimizing routes and coordinating with drivers to ensure timely service delivery.
Highest-signal resume keywords
Route OptimizationService Order ManagementDriver CoordinationEffective CommunicationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Multi-TaskingTeam Collaboration
Tools & Technologies
WM Proprietary Software
Certifications & Qualifications
High School DiplomaG.E.D.
Industry Keywords
Residential ServicesCommercial ServicesRoll-Off ServicesService IssuesTicket Routing
About the role
Key responsibilities & impact- Communicates back and forth with WM Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business
- Handles incoming service orders, directs drivers, and resolves service issues
- Uses WM proprietary software to manage same day ticket routing as well as preparing all routes for the next day
- Optimizes routes based on needs of the customer
- Assigns routes and service tickets to appropriate drivers throughout the day and for the next day
- Ensures same-day service on missed pick-ups by managing the routing for all routes and tracking Driver movement in the field
Requirements
What you’ll need- High School Diploma or G.E.D.
- 6 months of relevant work experience with working in a team setting
- Ability to communicate to several areas effectively
- Multi-tasking in a fast-paced work environment with excellent organizational skills
Benefits
Comp & perks- Amazing Medical, Dental & Vision
- 401K with match
- Discounted stock options
- Dependent day care
- Paid on-the-job training
- Your Tomorrow Education Assistance Program