Field Service Dispatcher

Sartorius

Field Service Dispatcher scheduling and coordinating onsite service visits for Sartorius, a life-science technology company. Managing engineers, equipment, spare parts, and service records to support customer operations.

Posted 8/5/2026full-timeBohemia • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and communication skills while effectively managing service requests and coordinating with Field Service Engineers and customers. Proficient in scheduling, inventory management, and utilizing Service Management Systems and ERP tools.

Highest-signal resume keywords

Customer Service ExperienceDispatching SkillsService Management System ExperienceSAP/ERP ExperienceEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SchedulingInventory ManagementService Order CreationQuotation PreparationMulti-taskingProblem Solving

Soft Skills

Attention to DetailOrganizational SkillsSelf-drivenProfessionalism

Tools & Technologies

Microsoft OfficeService Management SystemSAPERP

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Field ServiceOnsite ServicesCustomer InteractionTechnical SupportSartorius Core Values

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Assign Field Service Engineers to service requests via the Service Management System with tentative dates
Schedule onsite field services with end-user customers by phone and email
Confirm onsite dates with customers and field engineers
Adjust engineer schedules and customer visits as needed
Ensure onsite requirements, equipment, technical equipment, and spare parts are available and delivered to customer sites
Place, track, and follow up on spare-parts orders
Assist with Field Service Engineer van-stock inventory management
Create and update service orders, SMS/ERP records, customer master records, and contact information
Review and monitor open service orders requiring scheduling
Prepare quotations for onsite system repairs with Technical Support assistance
Coordinate with Service Support, Field Service Engineers, and Management on open service orders and onsite activities

Requirements

What you’ll need

High School Diploma/GED required
College Degree preferred
2+ years of experience in customer service, dispatching, or scheduling
Beginner's experience with Microsoft Office, including Word, Excel, and Outlook
SAP/ERP experience preferred
Service Management System experience preferred
Ability to take ownership of processes
Independent, professional, and self-driven
Effective and efficient written and oral communication skills
Strong organizational skills
Attention to detail
Strong ability to multi-task
Ability to triage and problem solve
Identification with Sartorius core values: Sustainability, Openness, and Enjoyment

Benefits

Comp & perks

Mentoring, leadership programs, and internal seminar offerings
Paid vacation, sick time, corporate holidays, and community service day
Flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support, team spirit, and international collaboration
Medical plans, dental, vision, EAP, and wellness programs
Smart buildings with the latest technology and equipment
401(k) with generous company match
HSA, FSA (dependent care and healthcare spending), and Transportation Commuter Account
Company-paid basic life insurance, AD&D, EAP, Family Planning & Women’s Health, and Health Advocate
Optional supplemental life insurance, legal services, LTD & STD, critical illness insurance, and student loan tuition refinance service