Director

• Develop, adopt, and execute an enterprise-wide digital accessibility plan that is aligned with WCAG standards.
• Provide institutional guidance, support, and education on best practices and current trends in the digital accessibility space.
• Provide vision, mentorship, and direction to the Digital Accessibility Review Team and the Assistive Technology Team Lead the Digital Accessibility Coordinators Working Group, a cross-functional body made up of representatives of SNHU who have been appointed as Digital Accessibility Coordinators.
• Ensure current levels of digital access meet adopted operational standards, through partnership across SNHU
• Establish communication channels with a centralized reporting matrix, track gaps, pain points, and overlap.
• Oversee the Accessible Digital Review process including prioritization of reviews and recommendations for all aspects of SNHU.
• Continuously refine the structured review process for vendor-provided documentation, accessibility audits, and, when necessary, manual accessibility testing
• Oversee and continuously refine the Assistive Technology process and strengthen partnerships with departments to ensure equitable access.
• Partner with departments to ensure that internal employee systems, hiring portals, and workplace technologies (SNHU ecosystems) meet WCAG standards.
• Establish internal policies for digital audits, vendor VPAT (Voluntary Product Accessibility Template) reviews, and remediation tracking in collaboration with the Director of ADA Compliance.
• Author white papers, internal briefings, and formal reports for Senior Leadership to communicate the ROI of digital accessibility, regulatory risks, and the organization's progress toward inclusion benchmarks.
• Drive organizational awareness of WCAG standards through workshops and training sessions for developers, content creators, and executives.

Director of Digital Accessibility

• Oversee a team of six patient experience professionals
• Partner with leaders across multiple care settings
• Drive implementation of key patient experience priorities
• Coach and develop team members
• Support site visits and guide performance improvement efforts
• Analyze performance trends
• Partner with operational leaders to remove barriers and accelerate improvement

Director of Extraordinary Service

• Responsible for representation of product distribution at Wirehouse and Independent Broker-Dealers within the South Region
• Act in a consultative manner with sophisticated Advisors
• Collaborating closely with Relationship Managers and marketing
• Conduct strategy training meetings at branch and regional level for advisors and regional management of partner firms
• Understand and follow the Strategy Specialist guidelines.

Executive Director, Wealth Strategies Group – Wirehouse & Independent Broker-Dealers

• Lead, coach, and develop a regional team of Field Reimbursement Managers to ensure effective field execution and consistent delivery of buy-and-bill product reimbursement and access support.
• Provide regular field coaching and performance feedback to strengthen team capability and execution.
• Ensure FRMs deliver accurate, compliant support regarding coverage, coding, billing, payment, product acquisition, and affordability.
• Partner with cross-functional stakeholders to support access strategy, field execution, and customer education initiatives.
• Monitor team activity, capacity, and performance using available analytics, reporting tools, and business reviews.
• Identify skill gaps and implement development plans, training support, and coaching interventions as needed.
• Maintain direct engagement with key accounts and customers when appropriate to resolve complex access or reimbursement issues.
• Communicate field insights, trends, and barriers to internal partners to support broader strategy and continuous improvement.
• Support hiring, onboarding, coaching, and ongoing talent development for direct reports.
• Ensure all field activities align with AbbVie policies, approved ways of working, and applicable compliance requirements.

Associate Director, Field Reimbursement, Oral Migraine

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Anesthesia Strategic Director

• Lead managed care modeling and analytics to support contract strategy and performance optimization
• Drive financial performance across value-based and risk-bearing reimbursement models
• Partner with clinical, operational, and finance leaders to ensure readiness and success in managed care contracts
• Translate complex financial and operational data into clear, actionable insights for executive leaders
• Develop and execute strategies that achieve key financial and performance targets
• Provide leadership on complex financial and operational challenges
• Collaborate across teams to deliver high-quality, timely results on strategic initiatives

Director – Managed Care Model & Performance

• Lead the day-to-day operations of the IT department.
• Manage the File Processing, FACS Development, Artiva Development, and IT Help Desk teams.
• Serve as the primary point of contact for technology-related requests from internal departments and clients.
• Collaborate with the Director of Infrastructure and Chief Security Officer to coordinate infrastructure, security, and operational initiatives.
• Prioritize IT projects, production support, development requests, and operational improvements.
• Oversee client technology implementations, file integrations, and ongoing technical relationships.
• Lead client technology meetings, security reviews, audits, HITRUST, SOC 2, and compliance initiatives.
• Ensure IT service levels, issue resolution, and customer satisfaction meet organizational expectations.
• Assist with technology budgeting, vendor management, staffing, and resource planning.
• Promote automation, process improvement, and adoption of new technologies.
• Develop departmental procedures, documentation, and operational standards.
• Perform other duties as assigned.

Director of Information Technology

• Build the highest levels of trust with all partners by providing technical expertise, expertise, operational knowledge, and a blend of technical and business acumen.
• Demonstrate ongoing understanding of institutional needs and trends/opportunities in the market.
• Maintain currency on vendor roadmaps and advances, track alternative and latest technologies, and contribute to discussions regarding future state options.
• Work with business and technical team members to vet ideas across the ecosystem.
• Develop a broad understanding of critical interdependencies and integrations between systems.
• Present options and recommendations on main decisions based on grounded reasoning and data through an objective lens.
• Guide efforts in development (including standards), automation technologies, AI, reporting, and data consistency/improvement.
• Manage team capacity and ensure prioritization and delivery.
• Oversee development of business-critical operational responsibilities and processes.
• Promote team knowledge development as new technologies and opportunities emerge.
• Support team members in ongoing awareness and evaluation of future-facing and alternative technologies.
• Ensure appropriate training, mentoring, performance management, and community building take place to support team members in professional development.
• Working with Human Resources, ensure career progression planning.
• Encourage the development of cross-team solutioning and communications.
• Create a "customer-focused" approach to operations and communications.
• Demonstrate collaborative management behaviors and style along with techniques to motivate individuals, establish goals/timelines, ensure accountability, and provide timely and constructive performance feedback to achieve collective results.
• Work collaboratively across technical and business teams to understand important system pain points.
• Promote solutions that promote SIS and cross-system performance, scalability, and data integrity.
• Improve and implement impact analysis processes across integrated environments, regarding performance and integration issues.
• Working with SIS technical resources and vendors and internal partners, offer solutions for complex technical scenarios.
• Support diagnostics for technical issues related to the SIS platform.
• Lead cross-functional teams during critical diagnostic and remediation efforts, which may be after hours or on weekends.
• Work collaboratively, support API and API extension documentation and cross-platform understanding.
• Provide leadership regarding critical vendor oversight, including contract negotiation and management, engagement management, and budget/resource management.
• Oversee and guide complex data remediation and synchronization efforts, including cross-platform analysis and collaboration.
• Work with team members in understanding and supporting functional (configuration-based) solutions.
• Develop a well-defined shared ownership with architecture, data, and infrastructure teams.
• Develop audit processes to identify and clean up unused or deprecated elements.
• Assume ownership and oversight for the SIS environments (working through the vendor for hosted systems).
• Lead environment change and refresh activities.
• Support ITIL-based incident and problem management, patching/system maintenance, and runbook development/upkeep.
• Guide script development and reporting standards.
• Further team members' participation in testing activities.
• Ensure smooth transition of solutions from implementation to production/operational status.
• Provide clear, well-articulated, written, and verbal status.
• Other responsibilities as assigned.

Senior Director, SIS Platform and Development

• Lead the design and execution of transformation strategies aligned with the Transmission CoE vision
• Partner with Transmission leaders to identify and prioritize high-impact transformation opportunities
• Oversee end-to-end process improvement initiatives across transmission operations
• Introduce and scale innovative methodologies, including Lean, Six Sigma, and Agile practices
• Develop and monitor KPIs to measure transformation success and ensure alignment with strategic goals
• Utilize data analytics to inform decision-making and track performance improvements
• Lead change management efforts to ensure successful adoption of new processes and technologies
• Develop communication and training plans to support transformation initiatives
• Build and lead a high-performing transformation team
• Coach and mentor staff and stakeholders on continuous improvement tools and techniques
• Collaborate with internal and external stakeholders to ensure alignment and support for transformation efforts
• Facilitate leadership workshops and progress report-outs to drive accountability and transparency.

Director, Business Transformation – Special Projects

• Conducting discussions related to aligned therapeutic areas, disease states, and general corporate overviews
• Collaborating and communicating cross-functionally with respect to assigned Thought Leaders in order to ensure strategic and tactical cohesiveness
• Plan and complete key thought leader engagements and senior executive encounters at local, regional and national conferences, POAs, in field engagements, and other venues in a complaint manner
• Act as a liaison between thought leaders and home office cross-functional teams
• Assisting with on-label key thought leader development, including speakers, with approved decks and materials
• Facilitating certain speaker logistical and scheduling activities and working cross functionally to ensure timely communication
• Providing feedback on GI Franchise and brand-related marketing strategies/materials to commercial leadership
• Providing advisory board participant recommendations, and attending advisory boards where needed
• Facilitate speaker bureau management, speaker recommendations and including contracting when requested
• Follow and be knowledgeable of all laws, regulations and corporate policies

Associate Director, Thought Leader Liaison – Gastroenterology

• Set vision, strategy, and plan for cultivating a portfolio of donors
• Manage, cultivate, steward, and solicit a portfolio of donors
• Work in close partnership with the local Executive Director to build relationships necessary to advance fundraising efforts
• Maintain donor, prospect, and fundraising activity information in our CRM system

Managing Director – Development

• Lead government contracting strategy across Federal, State, Local, and Education markets, including procurement pathways, capture support, and contract vehicle optimization.
• Own public sector contract lifecycle management, including intake, review work flows, governance, obligations, renewals, reporting, analytics, and audit readiness.
• Advise Sales, Finance, and Executive Leadership on contract vehicle utilization, pricing strategy, RFP support, complex procurements, and revenue acceleration opportunities.
• Ensure compliance with applicable government contracting requirements, including FAR, DFARS, state procurement rules, public records obligations, reporting, pricing, and subcontracting requirements.
• Partner with Legal and Security/CISO on contractual risk, data/security requirements, AI-related contracting obligations, and emerging public sector compliance requirements.
• Implement and optimize CLM tools and AI-assisted contract management capabilities to improve efficiency, visibility, and contract governance.
• Build a lean, scalable operating model by leveraging internal stakeholders, outside counsel, specialized government contracting advisors, and offshore or back-office contract operations support.

Senior Director – Vice President, Contracts

• Planning, organizing, and implementing a program of activity and leisure pursuits designed to meet the social, spiritual, intellectual, emotional, educational and physical needs and interests of residents in accordance with the comprehensive resident care plan.

Activities Director

• AI and Automation Strategy for Quality
• Define and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring, reducing reliance on manual audit headcount.
• Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns before they result in operational or patient-facing errors.
• Partner with Engineering and Product to embed automated quality checks directly into operational systems so quality is enforced at the point of work, not inspected afterward.
• Maintain a forward roadmap for emerging quality capabilities, evaluating new tools and techniques and integrating them into the operating model as they mature.
• Shift the quality function from detecting errors after they occur to preventing them upstream through process controls, system design, and early-signal monitoring.
• Identify the conditions and process points that produce errors and drive design changes that remove the failure mode rather than catching it later.
• Build predictive indicators that allow the organization to intervene before a defect becomes a realized error.
• Own an escalation framework with assigned owners, target resolution dates, and defined escalation paths for every cross-functional quality issue.
• Drive quality issues to resolution across operational partner teams, holding partner leaders accountable to committed timelines.
• Originate and complete cross-functional quality improvement initiatives with documented, measurable outcomes such as error rate reduction or implemented process change.
• Engage partner leadership the moment issues are identified rather than allowing them to persist across review cycles.
• Maintain a live initiative tracker covering milestones, owners, status, and blockers for all active quality projects.
• Deliver staffing models, reporting standardization, and automation roadmaps on committed timelines without requiring repeated direction.
• Escalate blockers quickly with a written proposed path forward, and ensure no initiative stalls without timely escalation.
• Maintain deep fluency across the core operational workflows the quality function oversees.
• Lead structured deep-dives and produce data-supported root cause analyses that identify the issue, the root cause, supporting data, and a specific corrective action.
• Independently diagnose error patterns and drivers in executive settings without reliance on prepared summaries.
• Produce structured pre-reads and prep materials for executive and business reviews.
• Deliver clear, data-driven narratives covering metrics, trends, root cause, actions taken, and open items.
• Independently own leadership communication and delivery to senior operational audiences, including the executive team.
• Lead and develop the quality team across audit, analysis, and quality engineering functions.
• Build reporting infrastructure and quality systems that give leadership real-time visibility into error rates and drivers.
• Partner with Engineering and Product to embed quality monitoring and automated controls into operational platforms.

Director of Quality Excellence

• Establish and lead a team of Molecular Science Liaisons.
• Responsible for communicating the value of Caris Molecular Intelligence (CMI) to external clients.
• Conduct medical and scientific education and support for the field organization.
• Present clinical data and educational materials to physician sites and/or conferences.
• Promote CMI to physician sites across the United States.
• Support and present at molecular tumor board meetings.
• Read and understand the scientific and technical literature.

Director – Molecular Science Liaison

• Responsible for developing and leading national sales and service operations to meet or exceed assigned revenue, bookings, and profitability goals
• Drives a cohesive sales growth strategy
• Ensures strong customer relationships
• Provides leadership that delivers consistent performance across all national accounts
• Exercising discretion and independent judgment when dealing with critical matters within the organization
• Superior understanding to product lines being sold, pricing, and price negotiation
• Leading staff on the promotion of products, networking understanding competitor products and activity
• Hiring, retaining, evaluating, and improving sales leaders and their sales representatives
• Responsible for territory expansion
• Creating and implementing sales processes and metrics to ensure continuous improvement
• Direct selling processes; identifying new customers ad sales channel management
• Assist in creating and executing sales strategies|maintaining relationships with established customers
• Profit and loss responsibilities including; sales forecasting, margin tracking, DSO control, managing costs
• Extensive travel is involved
• Negotiating Agreements; Communicating Effectively
• Establishing Relationships
• Acting Strategically
• Supporting Organizing Goals
• Creating and Maintaining Networks

Director, National Accounts

• Overseeing enterprise payment transformation efforts including payment strategies and model design, and alternative payment model implementation and end-to-end VBC administration.
• Responsible for VBC strategy including design of new VBC models and enhancement of existing VBC models across all Lines of Business and States and National Network Strategy and Integration.
• Direction and expansion of Value Based Care provider contracting; development, direction and management of competitive provider pricing models, medical economic opportunity analysis and Performance Based Reimbursement programs.
• Assessment of new network VBC target opportunities and value propositions; VBC strategy design, governance and execution.
• Development, promotion and presentation of network advantages/strengths.
• Oversee VBC analytics, provider performance reporting and platforms as well as all payment administration systems including data integration, payment platforms delivery and technical releases, year around operations, audit oversight, and issue resolution.

Executive Director, Payment Transformation

• Provide strategic leadership and operational oversight for engineering functions
• Drive innovation, ensure product quality, and support customer applications
• Collaborate closely with executive leadership to align initiatives with business objectives
• Oversee field service operations, including installation, maintenance, and troubleshooting
• Foster a culture of innovation, accountability, and continuous improvement across all engineering groups

Director, NPD & Engineering Services

• Proactively generate and qualify new business opportunities through outbound prospecting and strategic account engagement
• Achieve assigned sales (order intake) and revenue targets through effective pipeline management and strong closing skills
• Manage full sales lifecycle from lead generation to close
• Maintain accurate CRM documentation and forecasting
• Develop and execute territory and account plans
• Build and sustain customer relationships
• Partner cross-functionally to deliver solutions
• Resolve customer issues quickly and professionally
• Represent the company at industry events and meetings
• Travel within assigned territory for customer meetings

Director, Commercial Accounts – Retail Markets

• Establish, maintain and enhance product access through optimal formulary positions, drive sales growth by leading local market selling and pull through and optimizing price through sound negotiating strategies for the pharmaceutical products in Johnson and Johnson.
• Negotiate terms and conditions of contracts, providing access for products using clinical and economic value propositions, as well as marketing resources, to obtain favorable access.
• Navigate the complex payer marketplace and works to achieve maximum account penetration to increase scope and areas of influence within assigned National or Regional Accounts which may include health plans, state or local governments, physician medical groups or other payer organizations.
• Set appointments and present technical information in group presentations and one-one interactions with assigned accounts to further advance Johnson & Johnson Innovative Medicine product status, accessibility, and use.
• Collaborate regularly with other Strategic Market Directors, National Account Directors, Region Business Directors, Division Managers and other J&J partners to ensure open lines of communication and synergistic efforts within the accounts.
• The individual will interact with Value & Evidence Scientific Engagement PSAL’s (Principal Scientific Account Leads) to utilize their expertise and support with customer accounts.
• Collaborate with Brand, Finance, Compliance, Legal, and Pricing Strategy to provide account information, serve as voice of customer and influence product decision-making in favor of their strategies.
• Interact as appropriate with field sales management to develop local pull through strategies and ensure growth is maximized within the assigned geographies.
• Accountable to develop customer specific account strategies to capitalize on new business opportunities across all assigned product lines.
• Serve as a resource in the role of expert to all internal partners on the business models and trends of payers and as the local market expert on reimbursement and access within their assigned geographies.
• Responsibilities must be carried out with strict adherence to Johnson & Johnson Compliance guidelines.

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