Senior Director, SIS Platform and Development

SNHU Careers

Senior Director of SIS Platform and Development at SNHU, leading technical oversight of student information systems while managing team and collaborating across departments for solution delivery.

Posted 7/3/2026full-timeRemote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSenior💰 $125,298 - $200,516 per yearWebsite

About the role

Key responsibilities & impact

Build the highest levels of trust with all partners by providing technical expertise, expertise, operational knowledge, and a blend of technical and business acumen.
Demonstrate ongoing understanding of institutional needs and trends/opportunities in the market.
Maintain currency on vendor roadmaps and advances, track alternative and latest technologies, and contribute to discussions regarding future state options.
Work with business and technical team members to vet ideas across the ecosystem.
Develop a broad understanding of critical interdependencies and integrations between systems.
Present options and recommendations on main decisions based on grounded reasoning and data through an objective lens.
Guide efforts in development (including standards), automation technologies, AI, reporting, and data consistency/improvement.
Manage team capacity and ensure prioritization and delivery.
Oversee development of business-critical operational responsibilities and processes.
Promote team knowledge development as new technologies and opportunities emerge.
Support team members in ongoing awareness and evaluation of future-facing and alternative technologies.
Ensure appropriate training, mentoring, performance management, and community building take place to support team members in professional development.
Working with Human Resources, ensure career progression planning.
Encourage the development of cross-team solutioning and communications.
Create a "customer-focused" approach to operations and communications.
Demonstrate collaborative management behaviors and style along with techniques to motivate individuals, establish goals/timelines, ensure accountability, and provide timely and constructive performance feedback to achieve collective results.
Work collaboratively across technical and business teams to understand important system pain points.
Promote solutions that promote SIS and cross-system performance, scalability, and data integrity.
Improve and implement impact analysis processes across integrated environments, regarding performance and integration issues.
Working with SIS technical resources and vendors and internal partners, offer solutions for complex technical scenarios.
Support diagnostics for technical issues related to the SIS platform.
Lead cross-functional teams during critical diagnostic and remediation efforts, which may be after hours or on weekends.
Work collaboratively, support API and API extension documentation and cross-platform understanding.
Provide leadership regarding critical vendor oversight, including contract negotiation and management, engagement management, and budget/resource management.
Oversee and guide complex data remediation and synchronization efforts, including cross-platform analysis and collaboration.
Work with team members in understanding and supporting functional (configuration-based) solutions.
Develop a well-defined shared ownership with architecture, data, and infrastructure teams.
Develop audit processes to identify and clean up unused or deprecated elements.
Assume ownership and oversight for the SIS environments (working through the vendor for hosted systems).
Lead environment change and refresh activities.
Support ITIL-based incident and problem management, patching/system maintenance, and runbook development/upkeep.
Guide script development and reporting standards.
Further team members' participation in testing activities.
Ensure smooth transition of solutions from implementation to production/operational status.
Provide clear, well-articulated, written, and verbal status.
Other responsibilities as assigned.

Requirements

What you’ll need

10+ years of relevant experience, including experience overseeing the technical aspects of an SIS (i.e. Ellucian/Banner)
Experience leading a team of 5+ direct reports
Experience with integrations and cross-system collaboration and solutioning
Experience managing budget and contract negotiation over $5MM
Experience managing program management and lead large projects across teams
Experience leading technical (system) transformation work within enterprise level systems
Experience with up-skilling team career/skill development
Experience working across business and technical boundaries; demonstrated experience with business-facing prioritization
Experience developing technical overviews, business cases, and proposals
Experience with both embedded AI components and cross-system AI usage/coordination; direct experience.

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SIS OversightIntegrationsProgram ManagementTechnical Overview DevelopmentAI CoordinationData RemediationAutomation TechnologiesImpact AnalysisReporting StandardsIncident Management

Soft Skills

Collaborative ManagementMentoringPerformance ManagementCustomer-Focused ApproachCommunication