Director of Quality Excellence

Phil, Inc.

Director of Quality Excellence at PHIL managing quality strategy, automation, and improvement initiatives across the organization. Driving quality governance and scaling quality function in healthcare tech.

Posted 6/26/2026full-timeRemote • Arizona, California, Colorado, Florida, Idaho, Illinois, Iowa, Massachusetts, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin • 🇺🇸 United StatesLead💰 $160,000 - $190,000 per yearWebsite

About the role

Key responsibilities & impact

AI and Automation Strategy for Quality
Define and own the strategy to scale quality through automation, software-based quality controls, and AI-enabled monitoring, reducing reliance on manual audit headcount.
Build AI-driven monitoring that flags error signals in real time and surfaces risk patterns before they result in operational or patient-facing errors.
Partner with Engineering and Product to embed automated quality checks directly into operational systems so quality is enforced at the point of work, not inspected afterward.
Maintain a forward roadmap for emerging quality capabilities, evaluating new tools and techniques and integrating them into the operating model as they mature.
Shift the quality function from detecting errors after they occur to preventing them upstream through process controls, system design, and early-signal monitoring.
Identify the conditions and process points that produce errors and drive design changes that remove the failure mode rather than catching it later.
Build predictive indicators that allow the organization to intervene before a defect becomes a realized error.
Own an escalation framework with assigned owners, target resolution dates, and defined escalation paths for every cross-functional quality issue.
Drive quality issues to resolution across operational partner teams, holding partner leaders accountable to committed timelines.
Originate and complete cross-functional quality improvement initiatives with documented, measurable outcomes such as error rate reduction or implemented process change.
Engage partner leadership the moment issues are identified rather than allowing them to persist across review cycles.
Maintain a live initiative tracker covering milestones, owners, status, and blockers for all active quality projects.
Deliver staffing models, reporting standardization, and automation roadmaps on committed timelines without requiring repeated direction.
Escalate blockers quickly with a written proposed path forward, and ensure no initiative stalls without timely escalation.
Maintain deep fluency across the core operational workflows the quality function oversees.
Lead structured deep-dives and produce data-supported root cause analyses that identify the issue, the root cause, supporting data, and a specific corrective action.
Independently diagnose error patterns and drivers in executive settings without reliance on prepared summaries.
Produce structured pre-reads and prep materials for executive and business reviews.
Deliver clear, data-driven narratives covering metrics, trends, root cause, actions taken, and open items.
Independently own leadership communication and delivery to senior operational audiences, including the executive team.
Lead and develop the quality team across audit, analysis, and quality engineering functions.
Build reporting infrastructure and quality systems that give leadership real-time visibility into error rates and drivers.
Partner with Engineering and Product to embed quality monitoring and automated controls into operational platforms.

Requirements

What you’ll need

Bachelor's degree or equivalent experience
10+ years of operational quality, quality engineering, or process excellence experience
5+ years owning and scaling a quality function, not solely operating an existing one
5+ years managing cross-functional and team-specific initiatives in a matrixed environment
Demonstrated ability to translate quality strategy into system design, process controls, and operational execution
Strong analytical and problem-solving skills with a data-driven approach to root cause diagnosis and decision making
Direct experience shifting a quality operation from manual, after-the-fact auditing toward automated and system-embedded controls
Familiarity with AI and LLM applications for quality monitoring, anomaly detection, and predictive error prevention
Demonstrated ownership of software quality assurance for operational or customer-facing platforms, including test automation, release validation, and partnering with Engineering on defect prevention and resolution
Experience designing quality processes, documentation standards, and scalable operating models that grow coverage without linear headcount growth
Proven ability to influence stakeholders and drive accountability across teams without direct reporting authority
Self-motivated and proactive, with a demonstrated bias toward originating work rather than waiting for problems to be framed
Excellent written and verbal communication skills, with the ability to present data-driven narratives to senior leadership
Experience in a regulated, high-accuracy environment such as pharmacy, healthcare, or clinical operations preferred
Ability to travel up to 20%

Benefits

Comp & perks

Ground floor opportunity with one of the fastest-growing startups in health-tech
Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV
Competitive compensation (commensurate with experience)
Full benefits (medical, dental, vision)
401(k) contribution opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI-driven monitoringautomationquality engineeringprocess controlsroot cause analysistest automationrelease validationanomaly detectionpredictive error preventionquality assurance

Soft Skills

analytical skillsproblem-solving skillsinfluence stakeholdersdrive accountabilityself-motivatedproactiveexcellent communication skillsleadershipcross-functional collaborationdata-driven decision making

Certifications

Bachelor's degreequality engineering certificationprocess excellence certification