Director of Extraordinary Service

Banner Health

Director overseeing the Extraordinary Service and patient experience strategies at Banner Health. Leading and developing a team while collaborating across multiple care settings to enhance patient trust and satisfaction.

Posted 7/21/2026full-timePhoenix • Arizona, California, Colorado, Idaho, Iowa, Kansas, Montana, Nevada, New Mexico, New York, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming • 🇺🇸 United StatesLead💰 $50 - $84 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient experience management, team leadership, and performance improvement within healthcare settings. Proficient in communication, conflict resolution, and process improvement methodologies to enhance service quality.

Highest-signal resume keywords

Patient Experience ManagementTeam LeadershipPerformance ImprovementProcess Improvement PrinciplesConflict Resolution Strategies

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Care AdministrationOrganizational DevelopmentData AnalysisProgram ManagementQuality Service Delivery

Soft Skills

Interpersonal CommunicationCoachingOrganizational SkillsPrioritizationMulti-tasking

Industry Keywords

Healthcare SystemHuman ResourcesPerformance TrendsOperational LeadershipSite Visits

About the role

Key responsibilities & impact

Oversee a team of six patient experience professionals
Partner with leaders across multiple care settings
Drive implementation of key patient experience priorities
Coach and develop team members
Support site visits and guide performance improvement efforts
Analyze performance trends
Partner with operational leaders to remove barriers and accelerate improvement

Requirements

What you’ll need

Bachelor’s Degree in Health Care Administration, Human Resources, Organizational Development, or related field
5 to 7 years of progressively responsible experience in health care, human resources or a related area
Minimum of two years management level experience within a healthcare system setting or large multi-operational corporate environment
Experience leading high quality services and programs in a healthcare environment
Excellent oral, written and interpersonal communication skills
Knowledge of process improvement principles and practices
Knowledge of conflict resolution strategies and techniques
Ability to organize, prioritize and multi-task workload in a fast-paced environment
Proficient use of written language in composing a variety of presentations, policies, procedures, and other applicable communication pieces.

Benefits

Comp & perks

option to participate in a variety of health, financial, and security benefits
Management Incentive Program as part of your Total Rewards package