Customer Support

• Serve as the bridge between frontline support and management
• Recommend workflow improvements
• Update department policies

Customer Service Lead

• Provide a range of customer service and support to agents and carriers over the phone, through email or chat to service new existing accounts in a high call volume environment
• Answer incoming phone calls with a positive and service-oriented attitude
• Deliver a high level of customer satisfaction with the goal of creating an exceptional experience.
• Maintain a continual working knowledge of our client’s products, services, and promotions
• Delivers service utilizing prescribed standards to supply accurate information to callers and resolve their issues
• Research, resolve and communicates information back to the customer in a clear and educated manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Complete a variety of forms and documents based on guidelines
• Document all customer information, communications, and sales in CRM system
• Review and process applications, binders and other documents required for policy issuance
• Process policy endorsements, additional insureds, inspection changes and other requested policy changes
• Organize policy files for proper documentation management
• Work collaboratively with other team members and across departments to ensure accurate and timely completion of tasks
• Other responsibilities as assigned

Customer Service Representative

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Provide daily support to Parts CSRs with customer inquiries, escalations, and order-related issues
• Assist in handling high-priority customer accounts and escalated situations
• Help ensure customer inquiries are acknowledged and responded to within department expectations
• Support customer communication standards and professionalism across the team
• Assist with resolving customer concerns related to pricing, availability, lead times, shipping, and order status
• Promote a positive customer experience through proactive communication and follow-up
• Assist with onboarding and training of new Parts CSRs
• Provide ongoing coaching and reinforcement of customer service expectations and processes
• Help develop training materials, guides, and process documentation
• Support cross-training initiatives within the department
• Identify training gaps and communicate opportunities for improvement to management
• Serve as a day-to-day resource for team questions and operational support
• Reinforce department SOPs, workflows, and communication standards
• Help monitor order follow-up, customer response times, and open issues
• Support continuous improvement initiatives within the department
• Assist with maintaining organized documentation and process consistency
• Work collaboratively with Purchasing, Warehouse, Technical Support, Engineering, and other internal departments to support customer needs
• Help ensure team adherence to established procedures and expectations
• Lead by example in professionalism, accountability, teamwork, and communication
• Support a positive and collaborative team environment
• Assist in driving department goals and service expectations
• Escalate ongoing concerns or process gaps to management when necessary
• Help promote consistency across team communication and customer interactions
• Serve as escalation point for customer concerns. Step in when requests are delayed or unresolved
• Support CSRs & Technical CSRs in complex situations
• Ensure customers receive timely updates and resolutions
• Validate accuracy of quotes/orders
• Coach team on pricing, lead times, and parts accuracy
• Escalate issues when data appears incorrect
• Partner with engineering and supply chain on part data corrections
• Support improvements to parts data and internal processes
• Build relationships with Engineering, Warranty, Service, Supply Chain
• Coordinate with internal departments to obtain needed updates
• Report all customer complaints through the appropriate company channel
• Communicate daily with Head of Business Services, North America
• Participate in operations and improvement meetings
• Coach team members regularly
• Support CSRs on understanding parts, processes, and communication
• Support Technical CSRs with escalated issues
• Encourage continuous learning
• Promote culture of ownership, urgency, and professionalism
• Maintain punctuality and consistent presence
• Lead calmly and professionally

Parts Customer Service Lead

• Schedule customer appointments for collision repair and estimates in accordance with established Standard Operating Procedures
• Professionally manage a high volume of inbound and outbound customer communications
• Assist customers with rental car reservations and tow scheduling
• Demonstrate a strong sense of urgency while effectively managing daily workload
• Communicate with empathy, confidence, and professionalism in all customer interactions
• Respond to customer inquiries by clarifying needs, researching information, and executing appropriate next steps
• Resolve customer concerns through active listening and effective use of internal resources
• Multitask across multiple systems and communication channels to ensure accuracy and efficiency
• Follow departmental processes and procedures to maintain assignment accuracy and data integrity
• Safeguard customer and company information and maintain confidentiality at all times
• Maintain company-issued equipment in proper working conditions and promptly report issues
• Consistently act in a manner that supports positive outcomes and high-quality customer experience
• Perform other duties as assigned

Customer Experience Associate

• Customer Journey Support: Assist the team in supporting various stages of the customer lifecycle, including onboarding, adoption, and ongoing engagement.
• Customer Onboarding Assistance: Help coordinate onboarding activities by tracking tasks, preparing materials, and following up with internal teams and customers.
• Customer Engagement: Support regular customer touchpoints by preparing notes, gathering data, and helping ensure customers are effectively using our solutions.
• Account Support: Assist Customer Experience team members with account research, updates, and documentation.
• Data & Reporting: Help maintain customer records, update health scores, and support reporting efforts in Salesforce or other CX tools.
• Cross-Functional Collaboration: Partner with teams like Sales, Product, and Support to help ensure a consistent customer experience.
• Documentation & Tools: Help create and organize customer-facing materials, internal guides, and track interactions in company systems.

Customer Experience Intern

• Represent Vego Garden’s high customer service standards with enthusiasm and passion.
• Identify and assess customers’ needs to achieve satisfaction.
• Leverage strong digital literacy abilities to operate our digital platforms (Shopify, Freshdesk, NetSuite).
• Execute the key administrative data entry into customer records with high attention to detail.
• Assist customers with updated documentation regarding orders and refunds.
• Provide expert answers to customer inquiries through multiple channels (Phone, Email, Chat).
• Resolve customer issues impacting their satisfaction using creative solutions.
• Comply with Company policies and procedures.
• Perform all other duties as assigned.

• Communicates departmental and organizational goals to the team and key stakeholders
• Maintains current and historical performance data
• Identifies and communicates key performance trends, monitors call queues, manages associate staffing and oversees the quantitative and qualitative objectives of the team
• Prepares and manages the General & Administrative budget
• Balances expenditures to minimize costs and maximize customer service
• Oversees the cash management process
• Exemplifies our brand principals – committed, helpful, proactive, personal through internal and external interactions
• Responsible for performance and behavior of self and team, and clearly communicates expectations
• Monitors and provides feedback on customer interactions through call review and post call survey data to drive frictionless Customer Experience
• Utilizes the Inside Out Coaching methods and GROW model to coach and develop associates
• Delivers prompt, professional solutions for customer and associate inquires
• Establishes a culture of inclusion, positivity, and continuous growth and learning
• Works alongside the team to achieve goals and actively fills in for customer service representatives when needed
• Collaborates regularly with associates, peers, General Manager, Division and Customer Operations leadership
• Creates opportunities for growth and success through task delegation and encourages associates to determine how they accomplish goals and resolve issues
• Identifies opportunities for operational improvements and implements solutions
• Seeks associate feedback to continuously drive process improvement and improved Customer Experience
• Effectively analyzes and recommends best practices to minimize non-revenue customer contacts and drive First Contact Resolution
• Collaborates with Marketing and system General Manager to understand area competition and growth opportunities
• Encourages growth mindset and is willing and able to take calculated risks to achieve business goals
• Actively involved in supporting local community initiatives
• Assists with recruiting, hiring, onboarding and training new associates
• Grows and develops associates through project and stretch assignments
• Consistently meets one on one with associates to nurture relationships, coach, and develop
• Committed to performance management and effectively evaluates associates annually
• Hosts regular team meetings that are energetic and engaging where important information is communicated, associates can provide feedback, share ideas, ask questions, and have ownership in the overall success of the team

Manager, Customer Care – Sales Advisor

• Manage and maintain department training programs, including new hire onboarding
• Prepare monthly meetings for department focused on upskill training the department
• Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement
• Collaborate with department leaders to identify and address training gaps
• Update and maintain training curricula to ensure relevance and accuracy
• Proactively recommend and implement changes to training programs as needed
• Track and analyze training data to identify trends and measure program success
• Step in to facilitate leadership and trainer development courses as required
• Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations
• Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources
• Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards
• Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools
• Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry
• Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams
• Assists with research of escalated client/AM concerns
• Supports questions from supporting teams on processes and procedures

Senior Client Support Representative

• Execute high-volume transactional posting of charges and orders for parts and services
• Ensure transactions are processed accurately, completely, and within defined SLAs
• Validate documentation completeness to support posting and audit requirements
• Respond to routine audit requests, corrections, and standard adjustments
• Maintain high accuracy to reduce rework and revenue leakage
• Follow documented SOPs, job aids, and work instructions
• Escalate exceptions and system issues per guidelines
• Support basic data gathering and verification
• Meet productivity and quality expectations tied to volume and accuracy
• Demonstrate a commitment to outstanding customer service to Cox Automotive business operations

Finance Support Specialist I

• Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems.
• Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application.
• Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections.
• Educate users on product functionality, billing best practices, and system updates related to utility operations.
• Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests.
• Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials.
• Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows.
• Stay current on public-sector utility billing practices, compliance considerations, and customer service standards.
• Identify recurring support trends and provide insights that help improve product functionality and customer experience.

Customer Support Specialist – Utility Billing, Public Sector SaaS

• Answer incoming customer contacts (calls, chats, emails) in a professional manner
• Respond to customer inquiries through multiple channels, as needed
• Research and troubleshoot problems and provide resolutions by using available resources
• Provide customers with product and service information
• Identify and escalate priority issues
• Follow-up with customers, when necessary
• Document customer contacts, as required
• Develop a thorough understanding of Academy policies, procedures, and safety rules
• Duties may change; team member may be required to perform other duties as assigned

Seasonal Team Member, Customer Care

• Support all Turf and Pest initiatives
• Plan, conduct, and administer programs that train employees and improve their skills and knowledge on products, vendors, services, and other designated training
• Support sales representatives with training and events for customers
• Assist in building online training curriculum, including for CEUs, and maintain our training website
• Complete insect identifications and provide treatment recommendations
• Provide technical expertise and guidance to key accounts (pest management firms)
• Assist in product evaluation and demonstration projects (trials with MFG)
• Public speaker / Training at various industry events
• Assist associations on committees and board positions
• Technical writing skills for print/digital materials for presentation, technical updates and trade magazines including social media
• Assist Sales Directors with Key account presentations on training
• Coordinates Target Seminars workshops from start to finish
• Maintains customer LMS by uploading new content, providing users access, and working with platform to learn and implement new features
• Creating Worker Safety training materials for California customer training

Technical Training Support Specialist

• Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience. Ensure that partner registrations and referred leads are entered and routed in an expeditious manner.
• Customer/Partner Inquiry Handling: Respond to customer inquiries via email, phone, and chat, ensuring timely and professional resolutions. Where the customer or partner is assigned, engage with the sales or partnership teammate to ensure timely resolution.
• Partner Reporting Management: Support partners with POS reports, commissions reports, and inventory reports, troubleshoot issues, and provide guidance as needed. Communicate with the partner and sales teams to ensure information is going where it needs to for a brilliant experience.
• Invoice & Payment Follow-up: Track, process, and follow up on invoices and payments to ensure timely collection and resolution of outstanding balances.
• Shipping Coordination: Provide accurate shipping information to both partners and customers, ensuring transparency in order fulfillment and compliance with legal agreements.
• Event Logistics: Coordinate logistics for conferences, trade shows, and company-hosted events (e.g., Soracom events), including vendor communication, travel arrangements, and on-site support for the sales and partnership teams.
• You will demonstrate our Leadership Principles, such as Customer-Centric, Proactive, Just Do It, Dive Deep, Emotionally Mature and Deliver Results daily.

Customer Service Specialist

• Answer high volume inbound calls and provide effective quality customer service regarding property insurance.
• Support borrowers and Carrier/Agents by providing detailed information on how to obtain their property insurance.
• De-escalate calls and process complaints and handle disbursement of premiums.

Customer Service Associate II

• Manage and maintain department training programs, including new hire onboarding.
• Prepare monthly meetings for department focused on upskill training the department.
• Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement.
• Collaborate with department leaders to identify and address training gaps.
• Update and maintain training curricula to ensure relevance and accuracy.
• Proactively recommend and implement changes to training programs as needed.
• Track and analyze training data to identify trends and measure program success.
• Step in to facilitate leadership and trainer development courses as required.
• Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations.
• Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources.
• Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards.
• Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools.
• Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry.
• Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams.
• Assists with research of escalated client/AM concerns.
• Supports questions from supporting teams on processes and procedures.

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Spanish Customer Service Representative

• Answer incoming calls in a fast-paced call center environment.
• Build relationships with clients and agents.
• Process payments and complex service requests.
• Support resolution of incoming calls by answering questions, performing research, and initiating additional processes as necessary.
• Process billing requests, including billing account number changes, payment type changes, refund requests, premium payment histories, form requests, etc.
• Complete insurance verifications and policy summary requests.
• Keep records of customer interactions and transactions.

• Exhibits fundamental understanding of rates and tariffs in order to provide billing options/explanations and tariff analysis to meet the customers needs.
• Assists in seeking additional revenue and growth opportunities.
• Monitor customer delinquencies to reduce charged-off accounts.
• Gains familiarity in preparing billing corrections to remedy inaccurate billings.
• Maintain accurate reporting records.
• Possesses entry-level knowledge and understanding of the distribution electrical system.
• Provide service reliability and power quality explanations to assigned customers.
• Gains familiarity of meter technologies and their applications.
• Assist customers on the effective and economical use of electric energy, including energy management tariffs.
• Develops a good understanding of the company residential and business energy efficiency programs, and market them proactively.
• Work closely with our energy efficiency program managers and the implementation contractors.
• Attend meetings, seminars, and webinars to enhance knowledge.
• Participate in company-sponsored marketing opportunities at trade shows and various community events.
• Develop skills under the guidance of higher-level employees in order to serve as the company point of contact for customers in the assigned area, including managing the needs of larger accounts and municipalities.
• Develops an understanding as to how to balance the needs of the customer and the company.
• Provide timely investigation, resolution and remediation of customer issues and complaints, with accurate documentation.

Customer Service Account Representative

• Train Team Leads to build a high-performing, positive team environment to provide top-notch customer service.
• Manage the daily activities of various Customer Service departments.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

See all jobs on JobTailor

Customer Service Lead

Customer Service Representative

Licensed Customer Service Representative II

Parts Customer Service Lead

Customer Experience Associate

Customer Experience Intern

Customer Service Representative

Manager, Customer Care – Sales Advisor

Senior Client Support Representative

Finance Support Specialist I

Customer Support Specialist – Utility Billing, Public Sector SaaS

Seasonal Team Member, Customer Care

Technical Training Support Specialist

Customer Service Specialist

Customer Service Associate II

Senior Client Support Representative

Spanish Customer Service Representative

Customer Service Representative

Customer Service Account Representative

Customer Service Manager