Customer Support

• Handling inbound and outbound calls in a high-tech environment
• Resolving general questions regarding insurance, financial assistance, and processing payments
• Makes and answers calls in the name of the client to resolve billing and payment issues utilizing establish work queues and call pools as necessary
• Responds to requests for information by patient/account holders in a professional, thorough, explainable manner
• Acts to gain payment or arrangement of payment on behalf of the client as appropriate
• Follows client-specific protocols and policies when carrying out duties
• Investigates and responds to client enquiries as needed
• Enters and monitors payment arrangements
• Adhere to all FDCPA, FCRA, HIPPA and other applicable laws

Bilingual Health Care Customer Service Representative

• Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees, including hiring, motivating, recognition and rewarding, coaching, counseling, training and problem solving.
• Serve as the primary contact for problem resolution and information gathering regarding customer inquiries.
• Monitor appropriate usage of overtime by the customer contact center staff and follow policy regarding overtime.
• Ensure employees adhere to work schedules.
• Provide monthly and real-time coaching to employees for development and to build job knowledge.
• Ensure employees receive appropriate training and other resources to perform their jobs.
• Monitor and report on staff performance based on call handling KPI’s, quality monitoring, and call metrics and assessments on a regular basis.
• Identify and inform management of trends by reviewing, analyzing and summarizing special reports.
• Analyse and evaluate the Contact Center's effectiveness by reviewing daily, weekly and monthly reports; create reports as requested.
• Create and maintain a high-quality work environment so team members are motivated to perform at their best level.
• Address disciplinary and/or performance problems according to Company policy.
• Implement work procedures and processes that support Company and departmental standards, procedures and strategic directives.
• Develop written training material for employees and train during regular and quarterly training sessions under the direction of the Customer Service Manager and VP, Customer Experience.
• Provide continual evaluation of processes and procedures.
• Suggest methods to improve area operations, efficiency and service to customers.

Customer Service Supervisor

• Responsible for providing quality and efficient customer service to customers through the daily management of a team of employees, including hiring, motivating, recognition and rewarding, coaching, counseling, training and problem solving.
• This position will serve as the primary contact for problem resolution and information gathering regarding customer inquiries.
• Monitors appropriate usage of overtime by the customer contact center staff and follows policy regarding overtime.
• Ensure employees adhere to work schedules.
• Provides monthly and real-time coaching to employees for development and to build job knowledge.
• Ensures employees receive appropriate training and other resources to perform their jobs.
• Monitors and reports on staff performance based on call handling KPI’s, quality monitoring, and call metrics and assessments on a regular basis.
• Identifies and informs management of trends by reviewing, analyzing and summarizing special reports.
• Analyses and evaluates the Contact Center's effectiveness by reviewing daily, weekly and monthly reports; creates reports, as requested.
• Creates and maintains a high-quality work environment so team members are motivated to perform at their best level.
• Addresses disciplinary and/or performance problems according to Company policy.
• Implements work procedures and processes that support Company and departmental standards, procedures and strategic directives.
• Develops written training material for employees and trains during regular and quarterly training sessions under the direction of the Customer Service Manager and VP, Customer Experience.
• Provides continual evaluation of processes and procedures.
• Responsible for suggesting methods to improve area operations, efficiency and service to customers.

Supervisor, Customer Service

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Manage the end-to-end RFP process, ensuring timely, accurate, and high-quality proposal submissions
• Use quoting platforms and tools to pull rates and benefit information and format data into clear, professional proposals
• Work directly with carrier partners to request and secure underwritten quotes
• Create and maintain proposal documents that align with company branding and compliance standards
• Collaborate with the sales team to understand client needs and tailor proposal content accordingly
• Maintain strong attention to detail when compiling and presenting benefit data
• Demonstrate advanced Microsoft Excel skills for rate analysis, comparisons, and data integrity
• Prioritize and manage multiple proposals simultaneously, ensuring on-time delivery under tight deadlines
• Exhibit excellent written communication and customer service when interacting with internal stakeholders and external partners
• Support the sales team with administrative and operational tasks, including creating and updating spreadsheets with benefit details, pulling Summary of Benefits and Coverage (SBC) documents, assembling benefit booklets and sales packets, and organizing and maintaining documents, contacts, and opportunities in Salesforce CRM
• Leverage Salesforce to track tasks, manage data, and support overall sales organization

Sales Support Representative

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation.
• Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Senior System Reliability & Support Specialist – Production Support

• Serve as the primary point of contact for customer inquiries via phone, email, and customer portal.
• Guide customers through onboarding and account setup.
• Troubleshoot customer issues and partner with internal teams to resolve concerns.
• Assist customers with billing questions, account maintenance, and general support.
• Document customer interactions accurately within CRM and support systems.
• Coordinate with Operations, Sales, and Product teams to ensure a seamless customer experience.
• Prepare, pack, and ship connected healthcare devices to customers as needed.
• Track shipments and assist with light inventory management and fulfillment activities.
• Identify opportunities to improve customer processes and share feedback with internal teams.

Customer Care Representative – Connected Healthcare Systems

• Spend your day reaching out to health plan members, guiding them toward scheduling their care assessments
• Provide encouragement to members to take the next step in their healthcare
• Handle fast-paced calls and ensure goal achievements

Bilingual Healthcare Customer Service Representative

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Taking inbound or making outbound calls.
• Helping others and finding solutions.
• Working within a diverse team in an inclusive culture.
• Staying busy working at a fast pace.

Customer Service Representative

• Currently hiring in the following States: Indiana, North Carolina, Nevada, Tennessee, and Texas
• We are looking for self-motivated, professional, upbeat, friendly individuals to join our high call volume environment.
• Enjoy taking inbound or making outbound calls
• Enjoy helping others and finding solutions
• Passionate about learning new things
• Thrive working within a diverse team in an inclusive culture
• Enjoy staying busy working at a fast pace.

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assists with supervisor call backs
• Assists with agent chat assistance
• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process
• Data entry of disputes when necessary
• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
• Performs all other duties as assigned.

Customer Experience Associate III

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Insurance Customer Support Associate

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Customer Support Associate

• Lead the product marketing vision and narrative for Cisco IQ
• Represent product marketing in executive and industry settings
• Define and champion GTM frameworks and best practices
• Develop and implement comprehensive GTM plans for Cisco IQ
• Define and evolve the narrative for Cisco IQ
• Scale best practices cross-portfolio and tie field readiness to revenue outcomes
• Guide large-scale investment decisions and influence product roadmaps
• Provide value proposition and technical thought leadership that aligns with the product roadmap

Customer Experience, Product Marketing Manager

• Perform janitorial duties
• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Perform repetitive tasks
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co-workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch-list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems, and of the environment

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, and Live Chat and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on all written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution
• Work together with other customer service team members to promote an environment of customer satisfaction
• Handling customer escalations via phone, email, Live Chat and SMS with professionalism and accuracy
• Answering questions and helping customer service representatives who need assistance
• Helping newly hire agents during their training period and allowing them to shadow and observe as they work as necessary

Customer Support jobs in Texas

See all jobs on JobTailor

Bilingual Health Care Customer Service Representative

Customer Service Supervisor

Supervisor, Customer Service

Client Support Specialist

Sales Support Representative

Senior System Reliability & Support Specialist – Production Support

Customer Care Representative – Connected Healthcare Systems

Bilingual Healthcare Customer Service Representative

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Customer Care Team Member

Customer Service Representative

Customer Service Representative

Customer Experience Associate III

Insurance Customer Support Associate

Customer Support Associate

Customer Service Representative

Customer Experience, Product Marketing Manager

Customer Service Representative

Senior Customer Service Representative