Insurance Customer Support Associate

TTEC

Insurance Customer Support Associate providing remote customer service and support for TTEC. Engaging with customers to resolve issues and enhance their overall experience.

Posted 7/23/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $14 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving issues effectively while adhering to HIPAA guidelines for patient privacy. Proficient in using technology for communication and logging interactions.

Highest-signal resume keywords

Customer Service ExperienceHIPAA ComplianceComputer ProficiencyHigh School DiplomaSmartphone Usage

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Tools & Technologies

IOS DeviceAndroid DeviceHigh Speed Internet

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues

Requirements

What you’ll need

6 months or more of customer service experience
Integrity to follow HIPAA guidelines on maintaining patient privacy
High school diploma or equivalent
Computer experience
High speed internet (> 15 mbps)
Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in.

Benefits

Comp & perks

Base wage range of $14 to $17 per hour plus performance bonus opportunities
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.