Bilingual Healthcare Customer Service Representative

Carenet Health

Bilingual Engagement Specialist assisting health plan members to schedule care assessments and guiding them in taking control of their health. Building meaningful connections through conversations.

Posted 7/23/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a compassionate approach, effectively guiding health plan members through care assessments while managing fast-paced communication. Proficient in data entry and computer navigation, ensuring efficient task completion and adherence to schedules.

Highest-signal resume keywords

Bilingual - SpanishCustomer Service SkillsData EntryMicrosoft OutlookMicrosoft Word

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMicrosoft OutlookMicrosoft Word

Soft Skills

Excellent Communication SkillsEmpathyCompassionate Tone

Tools & Technologies

Dual MonitorsHDMI ConnectionDisplayPort Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareCare AssessmentsGoal Achievement

About the role

Key responsibilities & impact

Spend your day reaching out to health plan members, guiding them toward scheduling their care assessments
Provide encouragement to members to take the next step in their healthcare
Handle fast-paced calls and ensure goal achievements

Requirements

What you’ll need

High School Diploma or GED (required and verified during background check)
Bilingual - read, write, speak Spanish
Strong computer skills — data entry, screen navigation, and solid keyboarding speed
Experience using Microsoft Outlook and Word
Excellent customer service skills and a friendly, compassionate tone
Ability to stick to schedules and daily tasks
Great oral and written communication skills
Genuine empathy and care for others
Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date.

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and paid holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development and growth opportunities