Carenet Health

Manager

• Ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals.
• Leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while balancing cost, quality, and performance.
• Partners with Operations and the Sr. Director of Workforce Planning & Analysis to deliver actionable insights, standardized processes, and continuous improvements.
• Develops a capable team that supports Carenet’s mission and values through disciplined workforce management and performance excellence.
• Achieves 95–100% of Workforce Management scorecard targets, including accuracy, timeliness, and service delivery metrics aligned with contractual commitments.
• Meets or exceeds all workforce-related KPIs as defined in client and enterprise solutions contracts.
• Maintains minimal valid escalations from internal and external partners through proactive communication and problem-solving.
• Ensures timely and effective execution of people-related processes including payroll accuracy, coaching cadence, and adherence management.

Manager, Workforce Management – BPO, Night Shift

• Ensures Carenet maintains optimal staffing and operational efficiency to meet service and contractual goals.
• Leads forecasting, capacity planning, and scheduling to align workforce resources with business demand while balancing cost, quality, and performance.
• Delivers actionable insights, standardized processes, and continuous improvements that drive accuracy, consistency, and agility across the enterprise.
• Develops a capable team that supports Carenet’s mission and values through disciplined workforce management and performance excellence.

Manager, Workforce Management – BPO

Bilingual

• Provide patient-focused care and guidance on the phone or online, including accurately assessing needs
• Deliver or directing to the appropriate level of care, identifying potential health problems
• Communicate with our organization’s clients and other team members, verbally and digitally
• Monitor performance with dashboard metrics and look for ways to improve
• Document all patient/member interactions via management software

Bilingual RN, Registered Nurse

• Answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• Responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
• Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers, and Leadership
• Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
• Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
• Contact health plans and verifies patient insurance information
• Make a difference in someone’s life

Bilingual Medical Receptionist

• You will answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• You’ll be responsible for all front office patient coordination; to be completed in a timely manner (e.g. appointment scheduling, transport coordination)
• Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership.
• Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
• Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
• Contact health plans and verifies patient insurance information
• You will be making a difference in someone’s life

Medical Receptionist, Bilingual

ServiceNow

• Configure, manage, and enhance the ServiceNow SPM platform to support project governance, intake, and reporting.
• Partner closely with the IT PMO, business leaders, and technical teams to ensure the platform drives strategic alignment, operational efficiency, and informed decision-making.
• Oversee and enhance the ServiceNow SPM platform to ensure compliance with ITIL 4 and Carenet governance standards.
• Optimize project intake, demand management, and KPI tracking processes.
• Provide accurate portfolio data to support strategic planning, investment decisions, and execution of the SPM governance model.
• Manage the SPM enhancement backlog in partnership with the ServiceNow Administrator.
• Collaborate with resource leaders, project managers, and business analysts to streamline intake workflows.
• Deliver training and user support while keeping knowledge resources accurate and up to date.
• Maintain accurate and timely data entry to enable real-time analytics and reporting.
• Develop and manage dashboards and analytics to monitor project, program, client, and enhancement pipeline progress.

ServiceNow Solutions Architect

QA Engineer

• Develop comprehensive test plans and test cases to ensure software quality and compliance with industry standards.
• Analyze requirements and translate them into effective testing and automation strategies, including regression test suites.
• Estimate effort and resource requirements for test planning and execution.
• Conduct manual and automated testing of software applications across multiple environments (DEV, UAT, TRN, PRD).
• Design, implement, and maintain automated test scripts using EndTest or equivalent automation platforms.
• Execute test cases, document results, and participate in User Acceptance Testing (UAT).
• Identify, log, and report defects, collaborating with the development team to resolve issues efficiently.
• Investigate production defects, perform root cause analysis, and recommend corrective and preventive actions.
• Interface with IT teams and business stakeholders to ensure smooth defect resolution and minimal disruptions.
• Implement best practices to reduce defects introduced into production.
• Maintain detailed test documentation, ensuring accurate tracking and reporting of testing activities.
• Demonstrate completed work to peers, stakeholders, and leadership.
• Collaborate with Agile teams, actively participating in Agile ceremonies such as sprint planning, retrospectives, and daily stand-ups.
• Integrate automated tests into CI/CD pipelines for faster feedback cycles.
• Continuously improve testing methodologies, automation frameworks, test coverage, and overall testing efficiency.
• Ensure compliance with quality and security standards, addressing compliance issues and contributing to software reliability.
• Provide leadership, guidance, and mentorship to junior QA team members, including training on automation best practices and EndTest usage.

Senior IT QA Specialist

Financial Planning and Analysis

• Conduct high-level analyses of revenue, cost of sales, client margins, SG&A expenses and various system data for historical trends, present operations and future projections
• Develop familiarity with and update the projection model; update metrics needed for accurate and timely projections including revenue, sales and labor by client
• Create financial models, prepare projections and perform research and analysis on all aspects of finance and operations
• Meet with the VP of Finance to develop project plans and communicate status
• Reconcile financial discrepancies, recommend financial action, and assist with budgeting processes
• Use internal software and BI (Ultimate Software) to design and maintain user reports and provide departmental budget and actual data and related analyses
• May develop, install, and maintain accounting systems controlling GL, reporting, receivables, and expenditures
• Perform administrative tasks to support above functions, maintain confidentiality, and complete other duties as may be assigned

Senior Financial Analyst, BPO

• Provide telehealth and virtual care clinical triage assessments, health education and other services to diverse populations of patients and health plan members
• Work independently to make clinical decisions on routine patient care matters (at your license level)
• Provide patient-focused care and guidance on the phone or online, including accurately assessing needs, delivering or directing to the appropriate level of care, identifying potential health problems and influencing people to make better health decisions
• Guide people via phone, video, chat and other channels to high-quality and cost-effective care, coach them to improved wellness, and educate them about their healthcare resources and costs
• Communicate with our organization’s clients as needed and other team members, verbally and digitally
• Monitor your own performance with dashboard metrics and participate in coaching sessions to improve performance
• Document all patient/member interactions via management software
• Training is 2-4 weeks, with the first two weeks during daytime hours; schedule will include at least two weekend days every two weeks; differential pay may apply

Bilingual Registered Nurse

• Answer a high volume of inbound calls; transfer and directs calls; provide exceptional customer service via telephone
• Responsible for all front office patient coordination in a timely manner (e.g. appointment scheduling, transport coordination)
• Communicate clearly and effectively (both oral and written) with patients, clients, Team Members, peers and Leadership
• Accurately input data into both Carenet and EMR (Electronic Medical Records) databases
• Answer all inquiries from patients, customers and third party vendors; provide clinic directions / hours of operation
• Contact health plans and verifies patient insurance information
• Support patients, patient representatives, providers, pharmacies and more

Medical Receptionist – Bilingual

• Make outbound calls and reach out to patients, members, and customers
• Outreach to patients to schedule appointments for preventative health screenings
• Assess for high risk or other healthcare appointments
• Make welcome calls and assist members and patients with benefits and insurance information
• Conduct outbound calls to perform surveys
• Interact with patients, patient representatives, providers, pharmacies and other stakeholders
• Maintain privacy, security, and a quiet work environment while working from home
• Use computer systems for data entry, screen navigation, and documentation

Bilingual Healthcare CSR

At Carenet, we foster collaboration, creativity and innovation.•Remote work from home position supporting patients with healthcare needs.•Make outbound calls to patients, members, and customers to schedule appointments and conduct surveys.•Assist members and patients with benefits and insurance information.•Provide empathetic, patient-focused customer service and outreach.•Follow safety, security, and productivity guidelines for working at home.