Radiology Scheduler

Carenet Health

Radiology Scheduler providing compassionate scheduling support for patient imaging needs in a high-volume contact center. Requires customer service experience and healthcare knowledge for effective communication and scheduling management.

Posted 6/25/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

About the role

Key responsibilities & impact

Provide compassionate, accurate, and timely support to patients by scheduling, confirming, canceling, and rescheduling radiology appointments.
Serve as a primary point of contact for patient imaging needs within a high-volume contact center environment.
Handle complex patient interactions requiring independent reasoning, prioritization, and problem solving.
Schedule, confirm, cancel, and reschedule radiology appointments across multiple modalities.
Accurately document all patient interactions, updates, and outcomes in designated systems.
Serve as a knowledge resource for patients by addressing questions regarding imaging procedures.
Confirm and document insurance information according to established guidelines.
Review and validate imaging orders and recommendations; coordinate with providers and clinical partners as needed.
Make outbound calls to schedule, follow up, or resolve imaging appointment needs.
Comply with HIPAA, confidentiality requirements, call center metrics, and organizational policies.

Requirements

What you’ll need

High School diploma or GED required
Minimum of six (6) months of experience in a Work from Home customer service, scheduling, healthcare, & call center environment required
Ability to type at least 35–40 words per minute
Proficiency with Windows based systems and Microsoft Outlook, Word, and Excel
Experience or ability to learn multiple systems simultaneously
Strong problem solving, multitasking, organizational, and communication skills
Working knowledge of medical terminology and healthcare processes is preferred
Ability to accept and implement feedback and adapt to change
Flexibility to work assigned schedules, including evenings, weekends, or holidays as required

Benefits

Comp & perks

Health, dental, and vision insurance
401(k) plan with company match
Paid time off (PTO) and holidays
Flexible spending accounts (FSAs)
Employee wellness programs
Career development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

schedulingdocumentationinsurance verificationmedical terminologymultitaskingproblem solvingtypingcustomer service

Soft Skills

communicationorganizationalflexibilityindependent reasoningprioritizationadaptability

Certifications

High School diplomaGED