Customer Care Representative – Connected Healthcare Systems

Radiation Detection Company (RDC)

Customer Care Representative assisting healthcare customers with onboarding and support inquiries. Primary contact for customer inquiries via phone, email, and portal with team collaboration in Georgetown, TX.

Posted 7/23/2026full-timeGeorgetown • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account management, with a focus on onboarding and supporting healthcare customers. Proficient in CRM documentation and proactive problem-solving to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExperienceOnboarding New CustomersHealthcare Customer SupportCRM DocumentationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementCustomer OnboardingTroubleshootingInventory ManagementFulfillment Activities

Soft Skills

Excellent Communication SkillsProactive Problem SolverAttention to DetailStrong Follow-Through

Tools & Technologies

CRM SystemsSupport ToolsShipping Software

Industry Keywords

HealthcareCustomer SuccessCustomer ExperienceOperations Coordination

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer inquiries via phone, email, and customer portal.
Guide customers through onboarding and account setup.
Troubleshoot customer issues and partner with internal teams to resolve concerns.
Assist customers with billing questions, account maintenance, and general support.
Document customer interactions accurately within CRM and support systems.
Coordinate with Operations, Sales, and Product teams to ensure a seamless customer experience.
Prepare, pack, and ship connected healthcare devices to customers as needed.
Track shipments and assist with light inventory management and fulfillment activities.
Identify opportunities to improve customer processes and share feedback with internal teams.

Requirements

What you’ll need

2+ years of experience in customer service, customer success, account management, or another customer-facing role.
2+ years of experience onboarding new customers or managing customer accounts.
Experience supporting healthcare customers is preferred, with direct experience working with hospitals or health systems considered a plus.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple priorities.
Comfortable learning and working across multiple software platforms, CRM systems, and support tools.
A proactive problem solver who enjoys helping customers succeed.
High attention to detail and strong follow-through.

Benefits

Comp & perks

2x Best Places to Work, Central Texas