Radiation Detection Company (RDC)

Customer Support

• Serve as the primary point of contact for customer inquiries via phone, email, and customer portal.
• Guide customers through onboarding and account setup.
• Troubleshoot customer issues and partner with internal teams to resolve concerns.
• Assist customers with billing questions, account maintenance, and general support.
• Document customer interactions accurately within CRM and support systems.
• Coordinate with Operations, Sales, and Product teams to ensure a seamless customer experience.
• Prepare, pack, and ship connected healthcare devices to customers as needed.
• Track shipments and assist with light inventory management and fulfillment activities.
• Identify opportunities to improve customer processes and share feedback with internal teams.

Customer Care Representative – Connected Healthcare Systems

Product Marketing

• Conduct in-depth market research to assess total addressable markets (TAM) across a breadth of healthcare, industrial, government and other serviceable verticals.
• Evaluate emerging opportunities in new verticals, including international markets and industrial dosimetry.
• Refine and maintain sales tools, collateral, website content, and messaging to ensure alignment with customer needs and industry trends.
• Collaborate with product management and R&D to support new product development.
• Lead go-to-market execution for product rollouts, including website content, outbound messaging, and promotional campaigns.
• Research and validate new market opportunities in international regions and additional sectors.

Customer Care Representative – Connected Healthcare Systems

Product Marketing Manager