Customer Support

• Be the go-to support for our field agents
• Respond to requests, answer operational questions, and help our sales representatives stay focused on serving families and closing plans.
• Keep critical information accurate and organized
• Maintain leads, records, and key data within our CRM so agents and teams have the reliable information they need to succeed.
• Solve problems in real time
• Troubleshoot issues quickly and thoughtfully, ensuring agents receive timely solutions that keep their work moving forward.
• Collaborate across teams
• Partner with inside sales, operations, and other departments to coordinate special requests and deliver seamless support.
• Create a great service experience
• Communicate clearly across phone, email, and chat while building trust with colleagues who rely on your responsiveness and professionalism.

Agent Support Representative

• Perform a variety of duties to facilitate the criminal justice process
• Enter critical information in state & national crime databases
• Interpret court orders and disseminate information
• Manage and maintain a variety of confidential physical and digital records
• Process and maintain records by examining, verifying, coding, analyzing, and routing
• Responsible for complex support functions which require in-depth expertise
• Work varying shifts in a 24-hour operation including day, swing, and graveyard shifts

Sheriff's Support Specialist II

• Coordinate project schedules, track deliverables, and support decision‑making activities.
• Maintain and organize project documentation, ensuring compliance with legal, retention, and audit standards.
• Serve as a central point of communication among IT staff, leadership, project teams, end users, and vendors.
• Plan and coordinate project meetings, trainings, and system‑related events; help evaluate training outcomes and improve processes.
• Support data governance by reviewing data quality, assisting with access permissions, and preparing summaries or reports.
• Monitor and track operational issues, document risks, and support quality‑assurance efforts.
• Provide administrative support for project operations, including invoices, supplies, travel, or other assigned tasks.
• Model professional conduct, uphold confidentiality, and promote a diverse and respectful workplace.

Operations Support Specialist

• Respond promptly and professionally to customer inquiries across multiple channels.
• Provide legendary customer service that builds strong, trusting relationships.
• Process orders ranging from quick‑ship to complex, long‑cycle orders.
• Maintain accurate order details and proactively follow up on order backlog.
• Coordinate with other departments regarding shipping dates, pricing, availability, and backorders.
• Investigate and resolve billing issues and discrepancies, partnering with A/R teams when needed.
• Provide pricing, availability, formal quotes, and pre‑/post‑order support for standard and specialty products.
• Assist with internal process improvements and cross‑functional collaboration.

Customer Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• You will serve as the first line of defense for all inbound support tickets regarding commercial insurance.
• You’ll collaborate closely with Risk & Compliance Teams by identifying trends, escalating reviews, and processing documents with clear, contextual summaries.
• You’ll play a key supporting role in onboarding new customers by assisting the Implementation team with critical tasks around insurance risk tiers and taxonomy.
• You’ll expand and maintain our resource library, creating clear, user-friendly documentation and process guides to help empower both internal users and customers with self-service solutions.
• You'll be a true startup generalist, embracing diverse responsibilities and projects, while working independently in a remote environment.

Insurance Support Specialist

• Act as primary owner for complex vendor and internal inquiries related to invoice processing and payment status
• Independently resolve Tier 3 Help Desk escalations with sustainable solutions
• Lead de-escalation using root-cause analysis and cross-functional coordination
• Partner with vendors to improve invoicing quality and reduce escalations
• Perform detailed vendor account reconciliations to resolve complex discrepancies
• Investigate non-payment issues across systems and process touchpoints
• Coordinate cross-functional resolution with Purchasing, Plants, and AP
• Own resolution of error queues including cbFC exceptions
• Identify systemic issues and drive corrective actions
• Respond to vendor and internal inquiries with timely resolution
• Support resolution of issues impacting invoice posting and payment processing
• Develop, track, and analyze KPIs for AP operations
• Identify trends, root causes, and improvement opportunities
• Ensure adherence to finance policies and procedures
• Foster a collaborative and inclusive team environment

Supplier Support Specialist

• Verify insurance eligibility and benefits for all new Boulder Care commercial enrollments
• Conveying policy benefit and eligibility information to patients in a comprehensive and professional manner
• Answering incoming questions from Boulder patients around balances due, non covered charges etc
• Assist our Enrollment Specialist and Care Navigator teams with difficult insurance verification details for newly enrolled and established patients
• Act as first point of contact for incoming patient messages, as well as internal requests for support
• Maintain ongoing dated eligibility checks for accurate billing and clean claims
• Collaborate with other teams to assist with patients who have lapsed coverage and need temporary financial assistance
• Serve as subject matter expert for internal insurance training
• Help develop and maintain standard processes that keep insurance data accurate and up to date in our EHR
• Identify and correct billing errors and resubmit claims to insurance carriers
• Research/rectify third party denials/edits, requests for information and other related correspondence
• Act as a key contributor to the Revenue Cycle by identifying and reporting inefficiencies and opportunities that enhance revenue flow, decrease denials, and minimize write-offs

Insurance Verification and Patient Support Specialist

• Investigate, triage, and resolve customer-reported issues across Electric's SaaS platform and desktop applications
• Handle a high volume of concurrent cases with disciplined follow-up
• Reproduce and document product bugs with enough technical detail
• Evaluate browser console logs, network requests, and application errors
• Escalate complex or unresolvable issues to Senior Specialists or Engineering
• Complete technical tasks submitted by Customer Success Managers
• Contribute to internal and external knowledge base articles
• Identify and surface patterns in customer issues to Support leadership
• Work across teams — CS, Product, Engineering

Senior Product Support Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Provide strategic, expert-level technical support to ensure the highest levels of customer satisfaction.
• Diagnose and resolve complex technical issues, leveraging automated technology and instrumentation to prevent future problems.
• Act as the go-to expert for critical customer escalations and complex issues, frequently collaborating with engineering, QA, and product teams to resolve challenges.
• Involve on-site visits to customers, in addition to remote support.
• Mentor junior support team members and provide guidance to improve team performance and technical acumen.
• Offer strategic technical support for Neumo Core and Applications products, ensuring timely resolution of complex customer issues.
• Utilize automated technology and instrumentation to diagnose, document, and resolve technical problems while proactively preventing future issues.
• Serve as the primary point of contact for escalated support cases, collaborating with internal teams (engineering, QA, and product management) to drive solutions.
• Lead on-site customer support efforts as necessary, resolving high-impact technical issues in person when required.
• Deliver post-sales technical support for customers, including answering questions related to the use and troubleshooting of Neumo products (including Electronic Support Services like Zendesk).
• Develop and maintain relationships with customers to ensure they receive the best possible support and satisfaction with Neumo products.
• Mentor and provide direction to junior support staff, sharing knowledge and fostering team development.
• Lead or contribute to cross-functional projects, initiatives, and process improvements aimed at enhancing customer experience and product usability.
• Develop and update technical documentation, procedures, and best practices for both internal and external use.
• Collaborate on root cause analysis of recurring issues to help product and engineering teams improve the stability and functionality of Neumo products.
• Drive customer satisfaction by advocating for customer needs within the support team and across the organization.
• Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.

Principal Customer Support Specialist

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Answer calls, assist customers with inquiries, and gather necessary information.
• Transfer calls to the appropriate department when necessary.
• Provide technical support, handle complaints, and adhere to training protocols.
• Utilize a computer to enter information into the CRM tool.
• Log in on time and efficiently manage all assigned calls.
• Deliver consistent, high-quality customer support while maintaining professionalism.
• Collaborate with the Team Manager to meet deliverables.
• Follow established support processes (e.g., problem resolution, escalation) to ensure SOP compliance and positive customer experiences.
• Document and update client records based on interactions.
• Maintain availability to work 40 hours a week.
• Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation.

Phone Support Specialist

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Customer Service Representative – Part time

• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Provide remarkable account and technical support to end-users, patients, and admins for a wide variety of subscription types and organizations.
• Answer inbound calls, voicemails and emails for Medbridge within a specified time range.
• Collaborate cross-departmentally with development, accreditation, and course production teams to ensure solutions are implemented based on client needs.
• Provide a high level of empathy and dedication to get to the root cause of all problems and provide creative solutions to help our clients have the best experience possible with our products.
• Educate current and potential clients on using Medbridge products to ensure a positive customer experience.
• Proactively identify opportunities or risks that could impact a clients’ experience while using Medbridge products.
• Document and organize client feedback for continued improvement of Medbridge products.
• Diagnose and resolve browser and mobile phone-related issues to ensure seamless user experiences, including troubleshooting compatibility problems, performance issues, and rendering glitches.

Support Specialist

• Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
• Determining a course of action upon review of case tickets
• Testing possible solutions in demonstration environments
• Adding internal comments to variations of potential solutions and contact customers with possible solutions
• Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
• Following up regularly on outstanding tickets
• Delegating certain issues to the implementation or technical services team for highly configured instances of the software
• Corresponding throughout issue resolution process in a timely manner
• Other duties as assigned
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Senior Customer Support Associate, Sage Intacct

• The Senior Peer Support Specialist will demonstrate an understanding of, and be proficient in, IPS and will use IPS in all interactions with senior peer support participants.
• Make weekly scheduled calls to individuals enrolled in the program, provide IPS support and information regarding resources as requested.
• Identify local addiction and mental health recovery support resources and older adult or alter-able resources that are available in designated area, using the Aging and Disability Resource Connection (ADRC) website.
• If requested, assist in connecting with these resources.
• In a clear, accurate, timely, professional and effective manner, complete Senior Peer Support call logs and complete other data entry.
• Maintain a call calendar/schedule and place calls to assigned Older Adults /Persons with Disabilities as scheduled.
• Attend meetings, conferences, trainings and supervision sessions as required.
• Communicate by email and telephone with outreach supervisor on a regular basis.

See all jobs on JobTailor

Agent Support Representative

Sheriff's Support Specialist II

Operations Support Specialist

Customer Support Specialist

Customer Service Representative

Insurance Support Specialist

Supplier Support Specialist

Insurance Verification and Patient Support Specialist

Senior Product Support Specialist

Chat & Community Support Specialist

Principal Customer Support Specialist

Customer Care Agent

Customer Support Advocate

Phone Support Specialist

Customer Service Representative – Part time

Customer Service Representative – Part time

Customer Service Representative

Support Specialist

Senior Customer Support Associate, Sage Intacct

Senior Peer Support Specialist – OSPO Older Adult