Customer Support

• Use software to remotely access client computers to remotely troubleshoot and diagnose our customers network connectivity with multi-functional devices such as copiers and scanners.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

Customer Tech Support, Copier

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

• Use software to remotely access client computers to troubleshoot and diagnose our customers network connectivity.
• Communicate with customers via phone, email, etc. to gather information for troubleshooting.
• Work closely with sales representatives, customers, and field technicians to resolve network related problems.
• Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.

On-Site Customer Tech Support, Copier

Customer Tech Copier Support

• Ownership over resolving escalated or complex calls from customers
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
• Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
• Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
• Support follow-up communications and next steps to current program participants as necessary.
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers.
• Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
• Address disputed rebate claim data and route appropriately if necessary.
• Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
• May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.

Bilingual Customer Service Specialist, Spanish

• Serve as the direct supervisor of the CS Leads and CSRs on your team
• Provide day-to-day support, subject matter expertise, and coaching for CSRs
• Drive productivity through contact prioritization via queue management and adherence monitoring
• Work with the CS Leads to check in with each team member at the start of each shift
• Stay present and available for the broader Customer Service team
• Host regular one-on-one meetings with team members to review weekly performance and provide coaching
• Ensure that CS Leads and CSRs actively adhere to their schedules
• Complete project work, such as Promo Code requests, financial transactions, and vendor communications
• Stay up-to-date on Minted products, services, and policy details
• Promote and build a positive and friendly environment supporting good morale and cooperation
• Collaborate with cross-functional team members and leaders from other customer-facing teams
• Build close partnerships with leaders at Minted’s global sites
• Partner with leaders and cross-functional teams to identify roadblocks impacting team performance or customer experience
• Produce a Weekly Business Review that outlines the performance of your team

Seasonal Customer Service Team Supervisor

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Take ownership over resolving escalated or complex calls from customers

Bilingual Customer Service Representative – Spanish-English

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Deliver exceptional customer service while proactively seeking solutions within compliance and legal requirements.
• Communicate with customers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
• Receive and respond to inquiries related to insurance matters.
• Interact with customers, agents, and others to resolve moderately complex issues regarding policy provisions and conditions.
• Document customer interactions and outcomes thoroughly in system.
• Escalate unresolved issues requiring advanced support for further resolution.
• Stay informed about underwriting and policy guidelines and other updates including compliance and legal requirements.

Licensed Insurance Customer Care Representative, P&C Producer License Required

• Answer applicant questions and educate them about OneApp’s offerings.
• Help them successfully complete the application, and support them on follow-ups during their guarantee term.
• Help users who are struggling with something in our platform, and/or partner cross-functionally with CX and Product to flag any technical issues.
• Respond to partner requests for access, renter application changes, and platform how-tos.
• Update partner and/or customer information accurately in all necessary systems, including Hubspot.
• Maintain clear notes and escalate any critical concerns/issues to the correct internal stakeholders.

• Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
• Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
• Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
• Process orders and enter data into order entry system via incoming phone contacts
• Track customer packages
• Other duties as assigned

Customer Care Specialist

• Assist the Regional Director of Operations in the development and implementation of regional operational strategies and initiatives.
• Serve as a point of contact and resource for Executive Directors and community leadership teams on operational matters.
• Support the rollout and adoption of new company programs, policies, and procedures at the community level.
• Develop and deliver training and support to community teams on operational best practices.
• Assist in the development and dissemination of operational reports and performance metrics.
• Track and analyze key performance indicators (KPIs) related to resident care, occupancy, financial performance, and regulatory compliance at the community level.
• Identify trends, challenges, and opportunities for improvement within the region.
• Assist the Regional Director of Operations in developing action plans to address performance gaps.
• Support communities in the development and implementation of performance improvement plans.
• Support communities in maintaining compliance with federal, state, and local regulations and licensing requirements.
• Assist in the preparation for and response to regulatory surveys.
• Support the implementation of quality assurance programs and initiatives.
• Conduct on-site operational reviews and provide feedback to community leadership.
• Champion a resident-centered approach to care and services across the region.
• Support communities in implementing strategies to enhance resident and family satisfaction.
• Assist in the resolution of complex resident and family concerns, escalating to the Regional Director of Operations as needed.
• Promote a positive and welcoming environment within each community.
• Foster strong working relationships with Executive Directors, community leadership teams, and regional support staff.
• Facilitate effective communication and information sharing across the region.
• Participate in regional meetings and provide updates on operational initiatives and performance.
• Collaborate with other regional support functions (e.g., clinical, sales, marketing) to ensure alignment and support for community operations.
• Manage and support regional operational projects as assigned by the Regional Director of Operations.
• Develop project plans, track progress, and ensure timely completion of deliverables.
• Required to travel regularly to assigned communities within the region.
• May serve as Interim Executive Director (ED) during leadership vacancies or transitions.
• Responsible for performing all essential duties of the Executive Director role when assigned to a community.
• Provides hands-on, on-site leadership to stabilize operations and ensure continuity of care and services.

Regional Operations Support Specialist

• Support role working directly with loans, customer accounts, inquiries, and items directly related to client satisfaction
• Supports sales teams in executing a One Bank strategy and growing market share
• Responsible for retaining and deepening client relationships by providing exceptional client experience and support
• Leads all efforts in business account openings, funding, and maintenance
• Works closely with various stakeholders to ensure proper lien position and a minimal number of loan exceptions

Healthcare Banking Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Customer Support jobs in Oregon

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Customer Tech Support, Copier

On-Site Customer Tech Support

On-Site Customer Technician, Copier Support

On-Site Customer Tech Support, Copier

On-Site Customer Tech Support

Customer Tech Copier Support

Customer Tech Copier Support

On-Site Customer Tech Support

Customer Service Representative

Bilingual Customer Service Specialist, Spanish

Seasonal Customer Service Team Supervisor

Customer Service Specialist – Temp to Hire

Bilingual Customer Service Representative – Spanish-English

Bilingual Customer Service, Spanish-English

Licensed Insurance Customer Care Representative, P&C Producer License Required

Customer Service Representative

Customer Care Specialist

Regional Operations Support Specialist

Healthcare Banking Support Specialist

Bilingual Customer Service Representative