Customer Care Specialist

Nordstrom

Customer Care Specialist serving as the voice of Nordstrom for customer inquiries via phone. Ensuring customer satisfaction and processing orders in a remote call center environment.

Posted 7/21/2026full-timeRemote • Oregon • 🇺🇸 United StatesJunior💰 $16 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to troubleshoot and resolve inquiries effectively. Proficient in using computer systems for order processing and customer communication while maintaining a high level of professionalism and urgency.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsTroubleshooting SkillsAbility To Work In Fast-Paced EnvironmentOrder Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryData EntryTroubleshootingCustomer Inquiry Resolution

Soft Skills

High Sense Of UrgencyFlexibility

Tools & Technologies

Computer SystemsHeadsetWired High-Speed Internet

Industry Keywords

Contact CenterRetailHospitalityFood And Beverage

About the role

Key responsibilities & impact

Act as a Brand Ambassador for the Nordstrom company, providing world-class service to all Customers
Successfully troubleshoot and resolve all customer service inquiries or issues via incoming phone contacts
Provide Customers with critical service and product information, ensuring customer satisfaction via incoming phone contacts
Process orders and enter data into order entry system via incoming phone contacts
Track customer packages
Other duties as assigned

Requirements

What you’ll need

6+ months experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage (preferred)
The ability to meet the Nordstrom and Nordstrom Customer CARE Work from Home Guidelines and expectations
Excellent communication skills
The ability to work in a fast-paced environment and demonstrate a high sense of urgency
Understanding of computer systems and troubleshooting issues with minimal assistance
Ability to work a set schedule (scheduled start, stop, breaks and lunches), including nights, weekends, and holidays, with required overtime as business needs; flexibility required during peak times
A quiet, distraction free, secure home workspace
The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
Wired, high-speed Internet, Modem or Router w/ Ethernet Port – Thin client must connect directly ( No Cellular Based, Satellite Internet, or Wi-Fi)

Benefits

Comp & perks

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
Work from Home Subsidy! $50/month