Bilingual Customer Service Specialist, Spanish

CLEAResult

Spanish-speaking Customer Service Specialist assisting with energy conservation and renewable energy programs in Oregon and SW Washington. Responsible for customer service support in both English and Spanish.

Posted 7/23/2026full-timeRemote • Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $48,800 - $66,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in energy conservation and renewable energy programs, with a strong ability to communicate effectively with diverse customers in both English and Spanish. Proficient in managing participant data and documentation while ensuring compliance with program requirements.

Highest-signal resume keywords

Fluency In English And SpanishEnergy Conservation ProgramsRenewable Energy ProgramsCustomer CommunicationData Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Energy Program ParticipationDocumentation ReviewRebate Claim ManagementCustomer EducationData Accuracy

Soft Skills

Effective CommunicationCustomer ServiceProblem Solving

Tools & Technologies

Client-Approved ScriptsProgram FAQsEmail Communication

Industry Keywords

Residential ProgramsSolar ProgramsCommercial ProgramsIndustrial ProgramsCommunity Events

About the role

Key responsibilities & impact

Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services.
Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation.
Document conversations with customers, provide recommendations on products or services, and advise on program participation details.
Support follow-up communications and next steps to current program participants as necessary.
Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers.
Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met.
Address disputed rebate claim data and route appropriately if necessary.
Prepare and review required program participation documentation while coordinating with various departments, both internal and external.
May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.

Requirements

What you’ll need

Fluency in both English and Spanish is required
Candidates considered must reside in Oregon or SW Washington
Reliable transportation is a plus

Benefits

Comp & perks

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
401(k) with company match
Paid vacation, sick, personal and parental leave time
Paid Volunteer Time: giving back to our communities is important to us
Employee Recognition Program – convert your recognition points into gift cards
Employee Assistance Program – offers benefits to help you manage daily responsibilities
Access to on-demand training courses to advance further in your career