Customer Service Representative

OneApp

Customer Service Representative assisting renters in using OneApp for rental applications. Handling inquiries and supporting users through the application process in a hybrid role.

Posted 7/21/2026full-timePortland • Oregon • 🇺🇸 United StatesJuniorMid-Level💰 $54,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on platform support, technical troubleshooting, and effective communication. Proficient in using CRM software and call center tools to enhance user experience and resolve issues efficiently.

Highest-signal resume keywords

Customer Service ExperienceCSAT Target AchievementTechnical Troubleshooting SkillsCRM Software ProficiencySpanish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceTechnical TroubleshootingCSAT MeasurementTicketing SystemsCall Center Tools

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProblem-SolvingProfessionalism

Tools & Technologies

HubspotCRM Software

Industry Keywords

SaaS SupportPlatform Support

About the role

Key responsibilities & impact

Answer applicant questions and educate them about OneApp’s offerings.
Help them successfully complete the application, and support them on follow-ups during their guarantee term.
Help users who are struggling with something in our platform, and/or partner cross-functionally with CX and Product to flag any technical issues.
Respond to partner requests for access, renter application changes, and platform how-tos.
Update partner and/or customer information accurately in all necessary systems, including Hubspot.
Maintain clear notes and escalate any critical concerns/issues to the correct internal stakeholders.

Requirements

What you’ll need

Minimum 2-3 years of customer service experience, preferably in platform/SaaS support roles
Proven track record of meeting (or exceeding) CSAT targets and ticket/call response and resolution goals
Proficiency with call center tools, CRM software and/or ticketing systems
Strong verbal and written communication skills with a friendly, empathetic and helpful demeanor
Excellent problem-solving abilities and technical troubleshooting skills
Ability to remain calm, professional, and solution-focused under pressure
Spanish language proficiency is preferred, but not required

Benefits

Comp & perks

This is a full-time position
Salary: $54,000 per year
Profit sharing plan
Medical, Dental and Vision Benefits
401K Plan
Unlimited PTO