Customer Support

• Collaborate on Treatment Plans: Partner with doctors in real-time to review and refine case designs, ensuring optimal aesthetic and functional patient outcomes.
• Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to troubleshoot issues, clarify workflows, and offer efficient and empathetic customer service.
• Facilitate Cross-Functional Communication: Act as a liaison between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Customer Experience Lab Technician

• Je bent het aanspreekpunt voor onze Nederlandse klanten.
• Je plant, begeleidt en ondersteunt de afwikkeling van het verkooptraject.
• Je informeert klanten op een deskundige, klantvriendelijke en duidelijke manier over producten en levertijden.
• Je beantwoordt alle vragen en biedt de klant een passende oplossing wanneer zich een probleem voordoet.
• Je draagt zorg voor het correct registreren van klanteninformatie en orders in het systeem.
• Je werkt nauw samen met de verkopers van de buitendienst en collega’s van inkoop, transport en productie.

Medewerker Klantenservice

• Learn our tone of voice, systems, and customer service processes
• Shadow experienced colleagues to understand customer journeys and best practices.
• Gain confidence handling a variety of customer queries across multiple channels.
• Independently manage customer conversations with professionalism, speed, and empathy.
• Resolve queries and complaints fairly and consistently, meeting quality standards.
• Support customers during the buying process, explaining next steps and overcoming objections.
• Build trust through accurate, timely, and clear communication.
• Take ownership of complex cases and collaborate with colleagues to resolve them smoothly.
• Consistently exceed KPIs for quality, efficiency, and customer satisfaction.
• Share feedback and ideas to improve processes, training, and workflows.
• Act as an ambassador for our values — Caring, Responsible, Innovative — in every interaction.

Dutch Customer Experience Agent

• Deliver excellent customer service and communication across all channels to our French speaking customers.
• Handle complaints with professionalism, empathy, and adherence to policy.
• Support sales and buying conversations, contributing to growth targets.
• Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
• Collaborate effectively with colleagues to ensure a seamless customer journey.
• Contribute to building a high-performing, supportive, and adaptable team culture.
• Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
• Handle outbound calls, including welcomes, collections, and customer updates.
• Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
• Support the buying process, overcoming objections and helping customers feel confident.
• Accurately record interactions, maintain systems, and complete admin tasks.
• Liaise with internal teams to deliver smooth handovers and joined-up customer care.
• Contribute to continuous improvement by suggesting ways to refine processes.

Customer Experience Agent

• Jij bent de verbinding tussen onze klanten, vervoerders, IT-partijen en de nShift-organisatie
• Je beantwoordt diverse vragen over onze verzendsoftware per telefoon, via ons ticketsysteem (Zendesk), of per e-mail
• Je zorgt ervoor dat klanten tijdig, correct en vriendelijk worden geholpen
• Intern vertegenwoordig je de klant en extern vertegenwoordig je nShift in je communicatie

Customer Support Specialist

• Je biedt vriendelijke en empathische ondersteuning aan patiënten via telefoon, e-mail of chat.
• Je biedt administratieve ondersteuning en houdt informatie nauwkeurig bij in ons CRM-systeem.
• Je werkt nauw samen met andere teams om ervoor te zorgen dat iedere stap van het proces vlot en efficiënt verloopt.
• Je verzamelt feedback van onze patiënten en helpt ons bij het verbeteren van onze diensten en producten.

Patient Support Specialist

• Support customers in identifying root causes and deliver effective, timely solutions
• Collaborate closely with colleagues to gather information and resolve inquiries
• Liaise directly with suppliers and communicate customer‑specific requirements
• Be the first point of contact for quotations and general product inquiries
• Foster strong customer relationships, contributing to our long-term success
• Provide technical support and troubleshooting
• Maintain customer support digital tools
• Data management
• Handle quotation requests
• Ordering and invoicing
• Logistics support
• Availability and lead‑time management
• Support the Service Centre team with communications and processing

Customer Service Representative

• Efficient, reliable and cost-effective Customer Service and the complete Order-to-Cash cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers/products
• Pro-actively taking actions to secure uninterrupted processes for the assigned clusters of customers/products
• Executing and gatekeeping the Order-to-Cash work procedures for his/her area towards all parties involved
• Financial surcharge handling of additional logistical activities towards customers
• Anticipating disturbances in the assigned area in order to realize uninterrupted OTC/PTP processes
• Undertaking ad hoc analyses and take the lead in desired problem solving requiring full overview of the business (“trouble shooting”)
• Roll out, implementation and maintaining e-commerce functionality and integrity in close cooperation with customers

Senior Customer Service Representative, Segments

• Klanttevredenheid als kompas: Je bewaakt de klantbeleving actief, stuurt bij op CSAT-scores en maakt van klanttevredenheid een teamprioriteit — niet een bijzaak
• Teamcoaching op servicekwaliteit: Je coacht je team niet alleen op snelheid en proces, maar nadrukkelijk op toon en klantgerichtheid
• Proactieve communicatie: Jij en je team wachten niet tot de klant belt
• Escalatiepunt met impact: Bij complexe of gevoelige situaties ben jij het aanspreekpunt
• Operationele aansturing: Je bewaakt dagelijkse capaciteit en kwaliteit, optimaliseert werkprocessen en zorgt voor een soepele samenwerking met Operations, Sales en andere collegas
• Verbetercultuur: Je analyseert teamresultaten, signaleert patronen in klachtmeldingen en vertaalt die inzichten naar verbeteringen in processen of gedrag

Customer Service Supervisor – Export Airfreight

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Paralegal, Customer Service, LegalTech

• Ensure customers attain their desired outcomes using our product or service
• Act as an essential bridge between our company and its customers
• Conduct legal research, drafting legal documents, and offering support on legal matters
• Manage the process of drafting legal language to fit customer requirements
• Prepare required documents for checking before client sharing
• Handle requests from users and leads about services and account management
• Support customers in setting up connections between their source code management platform
• Work with leads who have questions about our service via email and website chat
• Draft reports based on customer-provided information

Paralegal, Tech-Savvy

• Je bent het eerste aanspreekpunt voor patiënten, klanten en zorgverzekeraars
• Verwerking van nieuwe orders en reparatie verzoeken
• Geven van product advies en beantwoorden van klantvragen per e-mail en telefoon
• Nauwe samenwerking met Finance voor declaraties
• Leveren van logistieke ondersteuning aan het Laboratorium
• Delen van feedback en bijdragen aan verbeteren van Customer Service processen
• Communicatie en coördinatie met salesmanagers over relevante onderwerpen.

Customer Service Medewerker, Dutch Fluent

• Beantwoorden van vragen en opmerkingen via e-mail en chat;
• Zorgdragen voor een snelle en effectieve afhandeling van memberverzoeken;
• Klanttevredenheid waarborgen door een positieve en behulpzame houding aan te nemen;
• Samenwerken met het team om de service continu te verbeteren.

Customer Service Agent – NL/UK

• Deliver outstanding customer support via phone and email;
• Manage incoming tickets, investigate issues and ensure timely follow-ups;
• Provide first-level troubleshooting and escalate complex cases when needed;
• Guide customers through software workflows, settings and configuration screens using documented procedures;
• Support customers with how-to questions and common accounting workflows;
• Coordinate with internal specialists regarding escalated cases;
• Maintain accurate ticket documentation and contribute to knowledge base updates;
• Keep up with evolving tools, processes and product updates;
• Handle sensitive customer data with care and security;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Specialist, Native Dutch, English C1

• Deliver excellent customer service and communication across all channels to our French-speaking customers.
• Handle complaints with professionalism, empathy, and adherence to policy.
• Support sales and buying conversations, contributing to growth targets.
• Meet and exceed KPIs for response times, resolution rates, and customer satisfaction.
• Collaborate effectively with colleagues to ensure a seamless customer journey.
• Contribute to building a high-performing, supportive, and adaptable team culture.
• Respond to inbound queries via phone, email, SMS, WhatsApp, webchat, and social media.
• Handle outbound calls, including welcomes, collections, and customer updates.
• Manage complaints by investigating issues, resolving them promptly, and keeping customers informed.
• Support the buying process, overcoming objections and helping customers feel confident.
• Accurately record interactions, maintain systems, and complete admin tasks.
• Liaise with internal teams to deliver smooth handovers and joined-up customer care.
• Contribute to continuous improvement by suggesting ways to refine processes.

French Customer Experience Agent

• Handle incoming inquiries via phone, email, WhatsApp, webchat and social media
• Make outbound calls, e.g., greetings, collection coordination and customer updates
• Handle complaints professionally and in a timely manner
• Support the acquisition process, address objections and build customer trust
• Accurately document interactions, maintain systems and perform administrative tasks

German Customer Experience Agent

• Respond to customer inquiries via phone, email ensuring quick and effective resolutions
• Collaborate with internal teams to resolve technical or operational issues for the customer
• Understand customer goals and align our solutions to support their success
• Manage and resolve customer escalations with empathy and efficiency
• Serve as the main contact for assigned customers, addressing queries and providing solutions in a timely manner
• Develop and maintain strong, long-lasting relationships with clients
• Track customer engagement and product usage to identify opportunities for improvement
• Act as the voice of the customer within the company, sharing feedback with product, sales, and marketing teams

Customer Support Coordinator

• Delivering excellent service to various customers from different market applications (LED architectural lighting, LED signage lighting) via close cooperation with various internal and external team members
• Building and maintaining a solid customer relationship
• Providing accurate and timely quotations to customers
• Creating and entering orders in the system
• Providing support to the Sales team (e.g., quotations, delivery status, order reports)
• Managing daily customer orders in a timely manner (receive and confirm all orders with customers, provide shipment tracking or order status if on back order)
• Handling and resolving operational issues that may arise from the end-to-end sales process (e.g., order status, deliveries, returns)
• Engaging with other functions to ensure best-in-class customer service support (e.g., sales teams, supply chain, logistics)
• Proactively participating in daily shipping activities to include preparing shipping documents, ensuring accuracy and returning paperwork to the warehouse to meet deadlines
• Establishing and conducting regular customer review calls while building follow-up action plans tracked in CRM system

Klantenservicemedewerker

• Assist Sr. Sales team in managing customer orders.
• Liaison across different functions, provide product information to clients.
• Responsible for sales account maintenance, provide technical and administrative product information.
• Perform daily sales order processing and data entry.
• Monitor inventory, follow up ETA with purchasers.
• Enter, monitor, and communicate directly with clients regarding status of their orders.
• Develop superior customer service relationships with prospects.
• Produce daily reports for clients.

Sales Support Specialist

• Het bieden van hoogwaardige, hands-on klantenondersteuning: je zorgt voor klanttevredenheid en levert snelle, effectieve en efficiënte support
• Het afhandelen van geëscaleerde klantcases en ervoor zorgen dat deze binnen de afgesproken oplostijden blijven, bijvoorbeeld door te waarborgen dat telefoontjes worden opgenomen
• Fungeren als eerste aanspreekpunt voor binnenkomende vragen en het doorzetten van escalaties naar de juiste stakeholders (zoals Customer Success Management, Consultancy, Development, etc.)
• Het analyseren van terugkerende vragen om de Customer Support-strategie te verbeteren. Je identificeert niet alleen oplossingen, maar zorgt ook voor een correcte implementatie
• Het delen van ideeën en initiatieven om de standaard werkprocessen te verbeteren

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