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Customer Care & Support, Nederlands-Franstalig

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Customer Care & Support specialist handling inquiries from Dutch and French customers at DSV in Moerdijk. Responsible for order processing, customer advice, and ensuring satisfaction.

Posted 7/2/2026full-timeMoerdijk • 🇳🇱 NetherlandsMid-LevelSenior💰 €2,650 - €2,750 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in both Dutch and French. Proficient in administrative tasks including order processing and claims handling, supported by a solid understanding of computer systems.

Highest-signal resume keywords
Customer ServiceOrder ProcessingClaims HandlingDutch Language ProficiencyFrench Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ProcessingClaims HandlingDebtors ManagementAdministrative TasksComputer Systems Knowledge
Soft Skills
Problem SolvingService Orientation
Certifications & Qualifications
MBO4 Work and Thinking Level
Industry Keywords
Customer InquiriesProduct AlternativesReturn Processing

About the role

Key responsibilities & impact
  • beantwoorden van allerlei klantvragen, voornamelijk telefonisch en ook per mail of via social media
  • uitvoeren van administratieve werkzaamheden, zoals bijvoorbeeld orderverwerking, debiteurenbeheer, het verwerken van retouren en behandelen van claims
  • verzorgen van advies aan klanten, op gebied van assortiment en productalternatieven

Requirements

What you’ll need
  • uitstekende beheersing van de Nederlandse taal en goede beheersing van de Franse taal (B2), in spreken en schrijven
  • kennis van computersystemen
  • mbo4 werk- en denkniveau
  • oplossingsgerichtheid en je bent goed in service verlenen

Benefits

Comp & perks
  • 28 vakantiedagen (o.b.v. full time dienstverband) en optie tot bijkopen