Customer Service Representative, Dutch

Fortive

Customer Service Representative managing the order-to-cash process for EMEA customers. Collaborating with internal teams to ensure timely order fulfillment and excellent customer service.

Posted 7/21/2026full-timeEindhoven • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and logistics coordination, ensuring accurate order management and proactive communication to meet customer expectations. Proficient in identifying process inefficiencies and driving continuous improvement initiatives to enhance operational performance.

Highest-signal resume keywords

Customer Service ManagementLogistics CoordinationStakeholder ManagementProcess ImprovementExport Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementShipment TrackingDispute ResolutionAttention to DetailCompliance Management

Soft Skills

Strong CommunicationProblem Solving

Tools & Technologies

Microsoft ExcelTMSSAPSFDC

Industry Keywords

Customer ExperienceOperational ExcellenceCross-Functional CollaborationContinuous ImprovementSOP Compliance

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Deliver exceptional customer service to internal and external stakeholders.
Manage and process customer orders from order entry through successful delivery and invoice.
Provide proactive updates on shipment status, delivery schedules, and order progress and dispute resolution.
Monitor customer orders to ensure on-time and accurate fulfillment.
Coordinate cross-functional investigations and corrective actions.
Manage customer complaints and service escalations through closure.
Collaborate with Commercial team, Sales Operation, Supply chain and finance to ensure adherence to SOP’s for market requirements.
Escalate compliance-related issues and potential risks when required
Track key shipment milestones, including departure, arrival, customs clearance, and proof of delivery.
Investigate and resolve shipment discrepancies, delays, and customer concerns.
Maintain accurate reporting and visibility of export order status.
Ensure customer expectations are met through proactive communication and timely issue resolution.
Act as the voice of the customer internally by identifying recurring customer pain points and proposing improvements.
Support customer-focused initiatives that improve service levels, communication, and operational excellence.
Identify process inefficiencies and actively participate in Continuous Improvement / FBS initiatives to improve customer experience, productivity, and operational performance.

Requirements

What you’ll need

Bachelor's degree, HBO degree, or equivalent level of professional experience.
Minimum 3 years of experience in Customer Service, Export Administration, Logistics Coordination, or a related field.
Professional proficiency in English and Dutch (written and spoken); any other EU language will be considered a plus.
Strong communication and stakeholder management skills.
Strong attention to detail and accuracy.
Good working knowledge of Microsoft Excel, TMS, SAP, SFDC.

Benefits

Comp & perks

We support healthcare facilities in the fight to protect patients against hospital acquired infections
Equal opportunity employer that values diversity