Customer Service Representative – Logistics

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Customer Service Representative managing logistics operations at DSV, focusing on inventory management and ensuring high customer satisfaction.

Posted 6/18/2026full-timeMoerdijk • 🇳🇱 NetherlandsMid-LevelSeniorWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer orientedcommunicationproblem resolutioncollaboration

Industry Keywords

inventory managementlogistics flowswarehousedistributionfreight forwardingIncotermscustoms documentationcustomer satisfactionshipment instructionsinventory discrepancies

About the role

Key responsibilities & impact

inventory management completely in focus
process orders in our systems
ensure that colleagues in the warehouse know which orders they can prepare for shipment
ensure high customer satisfaction of our clients
have a lot of contact with customers and colleagues in the warehouse
provide instructions on incoming and outgoing shipments
customer oriented resolution of issues related to inventory discrepancies and damages

Requirements

What you’ll need

more than formal education
at least some experience with logistics flows in a warehouse, distribution or freight forwarding
a good command of both Dutch (B2) and English
some knowledge of Incoterms and customs documentation is a plus

Benefits

Comp & perks

salary dependent on knowledge and experience, plus 5% bonus and 8% holiday allowance
enjoy 28 days of annual leave (full time basis) to spend with friends and family
personal growth through our DSV Academy and external training in logistics or other relevant fields
an attractive pension scheme, partly employer-funded, with a 5% employee contribution
additional perks such as our bike plan and the fiscfree program, providing net savings