Operations Support Agent – Associate

FedEx

Operations Support Agent at FedEx ensuring timely delivery of urgent packages. Engaging with customers to address shipment inquiries and managing operational tasks efficiently.

Posted 7/15/2026full-timeHeerlen • 🇳🇱 NetherlandsJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing time and prioritizing tasks in a fast-paced logistics environment. Familiar with regulatory requirements and processes to ensure timely and accurate delivery of packages.

Highest-signal resume keywords

Effective CommunicationTime ManagementAttention to DetailLogistics ExperienceTeam Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Good Communication SkillsSocial SkillsStress ResilienceResult-OrientedTeam Player

Tools & Technologies

In-House Tracking System

Certifications & Qualifications

Valid Driver's License BForklift Certification

Industry Keywords

LogisticsDistributionFedEx ProcessesRegulatory Requirements

About the role

Key responsibilities & impact

Ensuring that customers' urgent packages get to the right place, on time
Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
Entering data into our in-house tracking system
Running clear and effective communication and collaboration with the team, your manager, and other operations stations
Adhering to FedEx processes, procedures and controls, and regulatory requirements

Requirements

What you’ll need

Good communication and social skills
Ability to work in a fast-paced environment with strict timelines
Ability to manage own time effectively with attention to detail
LBO /MBO denk- en werkniveau, bij voorkeur een logistieke richting
In bezit van een geldig rijbewijs B is een pré
Ervaring in de distributie is een pré
Heftruck certificaat is een pré
Goede contactuele en communicatieve vaardigheden
Teamplayer
Resultaatgericht en meedenkend hoe we het morgen nog beter kunnen doen
Stressbestendig
Maandag t/m vrijdag inzetbaar van 15.00 - 23.30

Benefits

Comp & perks

Attractive compensation package
Training to get you started and on-the-job learning opportunities
Extensive learning resources to further develop your skills and knowledge
Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
Employee Assistance Program for you and your family in difficult life situations
Employee reduced-rate shipping
Great career opportunities