FedEx

Data Analyst

• Develop competitive pricing strategies with sales and marketing to optimize profitability and win ratio
• Build strong stakeholder relationships across functions and regions
• Identify process gaps and drive improvements to enhance efficiency and customer experience
• Analyze P&L and recommend margin/yield improvements
• Act as a technical expert, supporting management with complex analysis and projects
• Mentor new joiners and collaborate with the team to deliver results

Senior Data Analyst

Manager

• Manage, create, evaluate, and support recommendations for US & Global Pricing organization.
• Provide information and recommendations for strategic decision-making through measurement, financial analysis, and modelling.
• Manage a team of highly skilled professionals supporting US regional customers and global customers.
• Perform pricing verifications and analytical capabilities & tool developments.
• Support critical business priorities in collaboration with regional/US functions and stakeholders.

Manager – Strategic Pricing

People Operations

• Gérer d’un point de vue RH environ 350/450 collaborateurs
• Embauche des nouveaux salariés
• Rédaction de contrats de travail
• Saisie d’éléments sur systèmes IT
• Cotation des rémunérations
• Gestion des inaptitudes
• Constitution et gestion des dossiers disciplinaires
• Organisation et classement des dossiers du personnel
• Être le support du management

Coordinateur Ressources Humaines

Operations

• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives
• Work closely with local customs clearance teams (operations, P&E, compliance, etc.) and other operational functions
• Ensure alignment with strategic quality objectives and operational standards
• Support QATs across different regions and together with multiple departments

Senior Operations Quality Specialist

Customer Support

• Provide specialized, enhanced, pro-active service to top accounts.
• Analyze and resolve ongoing service problems for top accounts.
• Serve as direct contact for top accounts and provide priority assistance for their requests.
• Respond to customer requests in a timely and efficient manner.
• Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
• Communicates corporate guidelines to customers in response to their service concerns.
• Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
• Prepare internal and external reports as needed.
• Provide immediate notification to top accounts when their shipments experience delays or problems.
• Continuously communication until problem is resolved.
• Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
• Within established authorities, determines and authorizes solutions to resolve customer issues.
• Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction.
• Advises sales and operations, of geo-political or operational situations which may impact service.
• Assists customer in preparing all paperwork required for shipments.
• Communicates documentation requirements for customs clearance.
• Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services.
• Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
• Interact with Sales Managers to identify needs of top accounts.
• Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.

Senior Customer Care Representative

• Support actively and interact on frequent basis with our most strategic and key customers to provide them with white-glove service in relationship to their invoicing and billing.
• Perform RCA on Invoicing and Billing structural issues and implement corrective actions in order to avoid them.
• Review and validate financial related terms & conditions.
• Provide support to Key strategic customers onboarding to guarantee smooth financial start.
• Support Bad Debt reduction performance.

Strategic Customer Support Specialist

• Advise and support European organization and largest customers in invoicing, cash application, invoice disputes and collections
• Project manage customer specific invoicing solutions
• Manage bad debt risk and grow revenue
• Support stakeholders and customers with complex setups and requirements
• Lead key initiatives across Europe to optimize Customer Experience and Bad Debt
• Play a leading role in our transformation strategy and integration of FedEx and TNT

Account Executive

• Proactively establishing and maintaining relationships with international global customers
• Contacting customers via email, phone, and virtual meetings
• Preparing and presenting domestic and international transport offers including pricing
• Negotiating commercial terms and closing sales opportunities
• Managing and developing an assigned customer portfolio
• Identifying opportunities for upselling and new business
• Achieving defined sales targets (opportunity creation, deal closure, sales activity KPIs)
• Cooperating with customer-facing Key account Sales Representatives and other internal departments
• Ensuring a high level of service and customer satisfaction
• Reporting results and activities to the Inside Sales Manager

Inside Sales Representative

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Operations Support Agent

Compliance

• The Senior Customs Regulatory Specialist acts as the liaison between FedEx and regulatory authorities
• Ensure ongoing compliance with established FedEx processes and procedures
• Ensure compliance with applicable laws, external regulations and agreements
• Review policies or standards to ensure compliance
• Where necessary, develop new policies and standards
• Study relevant laws, guidelines and external regulations related to customs requirements
• Monitor and anticipate legislative and legal developments
• Engage and negotiate with government bodies and authorities
• Implement customs regulations in business-specific matters
• Build and maintain effective relationships with key stakeholders

Senior Data Analyst

Manager – Strategic Pricing

Coordinateur Ressources Humaines

Senior Operations Quality Specialist

Senior Customer Care Representative

Strategic Customer Support Specialist

Strategic Customer Support Specialist

Inside Sales Representative

Operations Support Agent

Senior Customs Regulatory Specialist – m/f/d