FedEx

Account Executive

• Proactively establishing and maintaining relationships with international global customers
• Contacting customers via email, phone, and virtual meetings
• Preparing and presenting domestic and international transport offers including pricing
• Negotiating commercial terms and closing sales opportunities
• Managing and developing an assigned customer portfolio
• Identifying opportunities for upselling and new business
• Achieving defined sales targets (opportunity creation, deal closure, sales activity KPIs)
• Cooperating with customer-facing Key account Sales Representatives and other internal departments
• Ensuring a high level of service and customer satisfaction
• Reporting results and activities to the Inside Sales Manager

Inside Sales Representative

Customer Support

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Operations Support Agent

Compliance

• The Senior Customs Regulatory Specialist acts as the liaison between FedEx and regulatory authorities
• Ensure ongoing compliance with established FedEx processes and procedures
• Ensure compliance with applicable laws, external regulations and agreements
• Review policies or standards to ensure compliance
• Where necessary, develop new policies and standards
• Study relevant laws, guidelines and external regulations related to customs requirements
• Monitor and anticipate legislative and legal developments
• Engage and negotiate with government bodies and authorities
• Implement customs regulations in business-specific matters
• Build and maintain effective relationships with key stakeholders

Inside Sales Representative

Operations Support Agent

Senior Customs Regulatory Specialist – m/f/d