FedEx

Operations

• Lead, coach, and motivate operations teams across PUD, sorting hubs, and ramp activities to achieve productivity and service excellence
• Oversee daily operations performance, ensuring shipments are picked up, sorted, and dispatched accurately and on time
• Monitor KPIs including service quality, transit time, loss & damage, and cost efficiency; take corrective actions where required
• Drive operational planning including route optimization, sortation efficiency, and ramp handling effectiveness
• Ensure efficient coordination between first mile, hub operations, and air/linehaul connections
• Implement continuous improvement initiatives to optimize workflows, reduce operational costs, and enhance service levels
• Manage resource planning (manpower, fleet, equipment) to meet volume demands and operational targets
• Enforce compliance with safety, regulatory, and operational standards across all processes
• Establish a customer-centric culture focused on delivery reliability and service quality
• Identify training needs, develop team capabilities, and implement workforce development plans
• Produce and analyze daily/weekly/monthly operational reports for performance tracking and strategic decisions

Senior Operations Manager – Pick-Up & Delivery, Sorting, Ramp

• Lead and manage clearance operations to ensure timely customs processing and regulatory compliance
• Monitor shipment clearance timelines, identify bottlenecks, and implement solutions to avoid delays
• Ensure compliance with local customs regulations, trade laws, and documentation requirements
• Build strong relationships with customs authorities, brokers, and regulatory agencies
• Analyze operational performance (clearance time, exceptions, compliance rates) and drive improvement actions
• Develop and implement processes to minimize clearance delays, penalties, and additional costs
• Ensure accurate documentation handling, classification, and duty/tax calculation processes
• Train and develop team members on regulatory updates, compliance procedures, and best practices
• Drive automation and digital tools to improve clearance efficiency and visibility
• Collaborate with internal stakeholders (operations, customer service, commercial teams) to resolve clearance-related issues
• Establish a customer-focused approach to proactively manage exceptions and enhance service experience
• Provide regular reporting on clearance performance, risks, and improvement initiatives

Senior Operations Manager, Clearance

Account Executive

• Proactively establishing and maintaining relationships with international global customers
• Contacting customers via email, phone, and virtual meetings
• Preparing and presenting domestic and international transport offers including pricing
• Negotiating commercial terms and closing sales opportunities
• Managing and developing an assigned customer portfolio
• Identifying opportunities for upselling and new business
• Achieving defined sales targets (opportunity creation, deal closure, sales activity KPIs)
• Cooperating with customer-facing Key account Sales Representatives and other internal departments
• Ensuring a high level of service and customer satisfaction
• Reporting results and activities to the Inside Sales Manager

Senior Inside Sales Representative – Worldwide

Financial Planning and Analysis

• Drive strategic transformation and process improvement initiatives across Cash Management and COD operations
• Identify opportunities for optimization, standardization, automation and operational efficiency across processes, systems and organizational setup
• Partner closely with senior leadership to shape and execute strategic priorities and transformation roadmaps
• Act as a bridge between Business, Finance, Operations and Technology teams to ensure successful delivery of initiatives and alignment on future state solutions
• Lead and coordinate cross-functional projects and programs, ensuring clear governance, stakeholder alignment, risk management and execution discipline
• Support evaluation and implementation of automation, analytics and digital solutions, leveraging understanding of the “art of possible” across systems and technologies
• Drive continuous improvement culture by challenging existing ways of working and promoting scalable, sustainable solutions
• Facilitate senior stakeholder discussions, alignment sessions and decision making forums across a global matrix organization
• Ensure proper transition to business-as-usual operations, including governance, documentation, hypercare and knowledge transfer where required
• Support development of business cases, operational assessments, process diagnostics and transformation recommendations
• Contribute to future operating model design and process harmonization initiatives across the organization.

Senior Finance Process Transformation Lead

• Independently develop and maintain automated applications
• Analyze big data.
• Utilize software and languages such as Power BI, Power Apps, Power Automate Flow, Power Query, Power Form, MSSQL, Oracle SQL, Java, HTML, JSP, and Python.

Customer Financial Services Specialist, Associate

Administration

• Updating package tracking files with relevant information
• Contacting our customers and governments agencies to collect and provide information, related to shipments’ customs clearance
• Confirming pricing and making allocation of charges and refunds
• Entering shipment information into the systems
• Preparing and validating customs data and paperwork to ensure compliance with regulatory and internal standards
• Helping to resolve clearance related questions and issues
• Working together with other teams at FedEx to make every customer experience outstanding

Clearance Administrator – Associate

Data Engineer

• Data Pipeline - Develop and maintain scalable data pipelines and builds out new API integrations to support continuing increases in data volume and complexity.
• Data Integration - Connect offline and online data to continuously improve overall understanding of customer behavior and journeys for personalization. Data pre-processing including collecting, parsing, managing, analyzing, and visualizing large sets of data.
• Data Quality Management - Cleanse the data and improve data quality and readiness for analysis. Drive standards, define and implement/improve data governance strategies and enforce best practices to scale data analysis across platforms.
• Data Transformation - Processes data by cleansing data and transforming them to proper storage structure for the purpose of querying and analysis using ETL and ELT process.
• Data Enablement - Ensure data is accessible and usable to wider enterprise to enable a deeper and more timely understanding of operation.

Senior Data Engineer

Full-stack Engineer

• Connect people and possibilities through our diverse portfolio of transportation, e-commerce, and business solutions.
• Team collaboration and adaptability to customer challenges.

Senior Engineer

Customer Support

• Completion of defined processes and procedures to deadline.
• Ensuring accuracy, completeness, and compliance with standards.
• Identifying anomalies and resolving issues, potentially escalating complex issues.

Customer Care Representative

• Applying structured sales techniques to develop business opportunities with prospective and existing customers
• Actively identifying and pursuing new business opportunities, reaching out to potential clients and developing long-term partnerships
• Managing the full customer acquisition cycle – from prospecting and sales to onboarding and implementation of FedEx solutions
• Proactively analysing customer needs and designing suitable logistics and supply chain solutions
• Building and maintaining long-term customer relationships while continuously developing cooperation and business growth
• Working with customers to enhance their understanding and use of FedEx services
• Collaborating closely with internal FedEx teams to ensure delivery of the FedEx Purple Promise to our customers
• Coordinating and collaborating with other teams across FedEx to deliver a seamless and outstanding customer experience

Data Analyst

• Develop competitive pricing strategies with sales and marketing to optimize profitability and win ratio
• Build strong stakeholder relationships across functions and regions
• Identify process gaps and drive improvements to enhance efficiency and customer experience
• Analyze P&L and recommend margin/yield improvements
• Act as a technical expert, supporting management with complex analysis and projects
• Mentor new joiners and collaborate with the team to deliver results

Senior Data Analyst

Manager

• Manage, create, evaluate, and support recommendations for US & Global Pricing organization.
• Provide information and recommendations for strategic decision-making through measurement, financial analysis, and modelling.
• Manage a team of highly skilled professionals supporting US regional customers and global customers.
• Perform pricing verifications and analytical capabilities & tool developments.
• Support critical business priorities in collaboration with regional/US functions and stakeholders.

Manager – Strategic Pricing

People Operations

• Gérer d’un point de vue RH environ 350/450 collaborateurs
• Embauche des nouveaux salariés
• Rédaction de contrats de travail
• Saisie d’éléments sur systèmes IT
• Cotation des rémunérations
• Gestion des inaptitudes
• Constitution et gestion des dossiers disciplinaires
• Organisation et classement des dossiers du personnel
• Être le support du management

Coordinateur Ressources Humaines

• Lead and manage quality and process improvement initiatives to support operational customs clearance service objectives
• Work closely with local customs clearance teams (operations, P&E, compliance, etc.) and other operational functions
• Ensure alignment with strategic quality objectives and operational standards
• Support QATs across different regions and together with multiple departments

Senior Operations Quality Specialist

• Provide specialized, enhanced, pro-active service to top accounts.
• Analyze and resolve ongoing service problems for top accounts.
• Serve as direct contact for top accounts and provide priority assistance for their requests.
• Respond to customer requests in a timely and efficient manner.
• Demonstrates independent decision-making abilities to provide quality customer satisfaction to the mutual satisfaction of the customer and FedEx.
• Communicates corporate guidelines to customers in response to their service concerns.
• Analyze ongoing trends/problems which affect customer satisfaction and provide feedback for improvement opportunities.
• Prepare internal and external reports as needed.
• Provide immediate notification to top accounts when their shipments experience delays or problems.
• Continuously communication until problem is resolved.
• Accept calls, assume ownership and ensure follow through for customers seeking assistance from upper management.
• Within established authorities, determines and authorizes solutions to resolve customer issues.
• Interfaces with other FedEx (i.e., sales, marketing, ramp, station, etc.) to ensure expeditious resolutions and enhanced customer satisfaction.
• Advises sales and operations, of geo-political or operational situations which may impact service.
• Assists customer in preparing all paperwork required for shipments.
• Communicates documentation requirements for customs clearance.
• Utilizes onecall specific software programs to access and maintain historical customer data to provide personalized customer services.
• Maintains complete customer records/profiles for top accounts in order to anticipate their shipping needs and advise them of updates/changes in service and initiates follow-up calls to ensure continued use of FedEx products and services.
• Interact with Sales Managers to identify needs of top accounts.
• Assist Global Accounts and International Executive Services with questions/problems through help desk group E-mail.