Manager, Shared Services

FedEx

Project and Organizational Change Management (OCM) Manager responsible for leading global change initiatives at FedEx. Overseeing change management strategies and ensuring successful integration of changes and processes.

Posted 6/20/2026full-timeHyderabad • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Conduct detailed stakeholder and change assessments to identify the key impacts to people, processes, and technology.
Plan, strategize and adopt strategies to reduce risk and ensure seamless adoption of transformation programs.
Monitor and measure progress against defined success metrics, leveraging data and feedback to adjust plans and sustain outcomes.
Maintain portfolio-level view of transformation initiatives to prioritize efforts, manage interdependencies, and optimize impact.
Design, develop, and execute internal communications in collaboration with the global EBS communications team to support global and regional project and change management initiatives.
Lead high-level cross-functional projects to manage and resolve significant business issues, balancing stakeholder requirements with strategic objectives within quality, time, and budget constraints.
Act as the single regional or global point of contact for change initiatives, collaborating with stakeholders at all levels to assess needs, report on project status, and ensure alignment with business goals.
Select, train, develop, and motivate a staff of change practitioners and project managers.
Manage the department's operational budget and allocate resources effectively.

Requirements

What you’ll need

Bachelor's degree or equivalent in Business, Human Resources, Organizational Development, Finance, Information Systems, or a related discipline.
MBA or Master's degree in Organizational Development (OD), Leadership preferred.
5-10 years of professional experience in Organizational Change Management, management consulting, project/program management, or a related field with an emphasis on strategic planning and analysis.
Strongly preferred: Prosci Certified Change Practitioner
Valuable alternatives: Certified Change Management Professional (CCMP), PMP, or advanced Organizational Development certifications.
Proven ability to innovate and produce high-quality results on a consistent basis.
Significant project/process management and organizational change management experience.
Strong understanding of business and financial planning functions.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Benefits

Comp & perks

Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

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Applicant Tracking System Keywords

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Hard Skills & Tools

Organizational Change ManagementProject ManagementStrategic PlanningData AnalysisChange AssessmentRisk ManagementInternal CommunicationsBudget ManagementStakeholder ManagementProcess Management

Soft Skills

LeadershipCollaborationCommunicationInnovationMotivationProblem SolvingAdaptabilityAnalytical ThinkingInterpersonal SkillsDecision Making

Certifications

Prosci Certified Change PractitionerCertified Change Management Professional (CCMP)Project Management Professional (PMP)Advanced Organizational Development Certifications