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FedEx

Manager, Operations

FedEx

Manager overseeing logistics operations, compliance, and efficiency at FedEx in Zambia. Lead a team to ensure operational excellence across multiple delivery stations.

Posted 6/24/2026full-timeLusaka • 🇿🇲 ZambiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Proactively identify and rectify potential inefficiencies across the Zambia station network, including the Lusaka Gateway, Head Office, and 5 Outlying Delivery Area (ODA) stations.
  • Effectively manage assigned resources, departments, and locations, ensuring that operational goals are achieved and processes are completed promptly and consistently.
  • Oversee Road and Ground Linehaul networks, managing fleet operations, transport scheduling, heavy-weight dispatch, and complex weight & balance procedures.
  • Direct inbound and outbound clearance administration, brokerage operations, and export controls while maintaining strict adherence to dangerous goods regulations and clearance regulatory frameworks.
  • Oversee contract management, sourcing, and relationships with Global Service Partners (GSP), commercial airlines (including lift and spot management), and third-party trucking operators.
  • Guide, mentor, and manage a team of approximately 20 direct reports, traveling frequently to remote ODA stations to audit performance and support on-the-ground staff.

Requirements

What you’ll need
  • Proven experience operating within the Zambian logistics landscape, including a sophisticated understanding of cross-border trucking operations control and local customs regulations.
  • Extensive experience in hub operations, service assurance, network control, and managing a large, decentralized team across multiple physical locations.
  • The ability to evaluate end-to-end transport networks, identifying bottlenecks and implementing continuous quality and process improvements.
  • Using reporting and analysis to identify inaccuracies, monitor KPIs, and rectify operational failures in real-time.
  • A drive to optimize underlying failures across dispatch, handling, and customer service support groups.
  • A strong readiness to move across the region and visit all 5 ODA stations to ensure standards are upheld on the ground.

Benefits

Comp & perks
  • Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
  • Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.
  • Equal Opportunities: Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
logistics managementtransport schedulingfleet operationscontract managementbrokerage operationscustoms regulationsquality improvementKPI monitoringweight & balance proceduresdangerous goods regulations
Soft Skills
team managementmentoringresource managementproblem-solvingcommunicationoperational efficiencyleadershipanalytical thinkingcross-functional collaborationadaptability