Senior Customer Care Representative

FedEx

FedEx Customer Care Representative responsible for process completion and issue resolution. Ensuring compliance with internal and external standards while may escalating complex issues.

Posted 6/24/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Responsible for the completion of defined processes and procedures to deadline.
Ensuring accuracy, completeness, and compliance with relevant standards.
Identifying anomalies and using judgement to resolve.
May escalate complex issues to senior team members.

Requirements

What you’ll need

Completion of defined processes and procedures to deadline.
Ensuring accuracy, completeness, and compliance with relevant internal and external standards.
Identifying anomalies and using judgement based on rules and procedures to resolve issues.
Escalation of complex issues to senior team members.

Benefits

Comp & perks

Career Mobility and Development: opportunities for advancement and location transfer, training and leadership programs.
Total Compensation and Benefits Package: competitive benefits, flexible work arrangements, support for well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

judgementproblem-solvingattention to detailtime managementcommunication