Customer Service Supervisor

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Supervisor Customer Service leading a team at DSV's logistics site in Moerdijk. Responsible for operational management and customer service performance with major brands.

Posted 7/8/2026full-timeMoerdijk • 🇳🇱 NetherlandsJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in managing customer service operations, with a focus on team development, customer satisfaction, and effective communication in both Dutch and English. Proficient in monitoring logistics processes and preparing KPI reports to enhance operational efficiency.

Highest-signal resume keywords

Leadership ExperienceCustomer Service ManagementKPI ReportingLogistics Process MonitoringBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI ReportingLogistics Process Monitoring

Soft Skills

Team MotivationPositive AttitudeSolution-Oriented ApproachStrong Communication Skills

Tools & Technologies

Microsoft Teams

Industry Keywords

Customer ServiceLogisticsTransport

About the role

Key responsibilities & impact

You’re responsible for the day-to-day operations of our customer service team.
You are the go-to person for both your team and the customer.
You monitor process progress and step in when needed.
You conduct monthly client reviews via phone, Teams, or onsite in Moerdijk.
You coach, motivate, and support your team daily in their development.
You deliver on customer agreements and ensure optimal customer satisfaction.
You closely monitor logistics processes, identify disruptions quickly, and inform all involved parties about changes or delays.
You prepare KPI reports and discuss them regularly with the operations manager and your team.

Requirements

What you’ll need

at least 2 years of leadership experience
affinity with logistics and transport is a plus, but not required
a positive, enthusiastic personality with a talent for motivating teams
a solution-oriented and process-minded approach to serving customers
strong communication skills in both Dutch and English

Benefits

Comp & perks

a salary according to the DSV Contract Logistics CAO
28 vacation days per year and 8% holiday allowance
plenty of opportunities for personal development
the freedom and space to take initiative in an informal environment