Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries.
• Initiate or process adjustments or performs other research as needed to resolve inquiries.
• Coordinates with other departments to resolve problems.
• Responds to, research and/or assists with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions, and needs.
• Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.
• Follows through on complaints until resolved or reports to management as needed.
• Maintain basic knowledge of quality work instructions and company policies.
• Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
• Maintains all departmental productivity, quality, and timeliness standards.
• Identify and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Customer Service Advocate I

• Ensure a positive customer experience through building trust and driving timely issue-resolution
• Lead a team of customer service supervisors and indirectly lead regionally distributed representatives
• Oversee resolution of complex customer complaints as final point of escalation
• Develop and implement customer service policies and standards

Senior Manager, Customer Service

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries.
• Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog.
• Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team.
• Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time.
• Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience.
• Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count.
• Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

Customer Support Advocate

• Prepare laboratory specimens for analysis and testing
• Communicate effectively with client office staff
• Research, troubleshoot and resolve customer and specimen problems
• Meet department activity and production goals
• Data entry of patient information in an accurate and timely manner
• Accurately identify and label specimens
• Pack and ship specimens to proper testing facilities
• Scrub requisitions to ensure samples are prepared and missing items are updated
• Do spinning/freezing/splitting and other special services as needed based on client

Onsite Lab and Customer Support Clerk – Float

• Leads a team of Customer Care professionals to execute on the vision and strategy for the organization
• Delivers outstanding customer service, achieving operating objectives and financial goals according to company standards, policies and procedures
• Manages, develops and leads a team with direct report responsibility including Customer Service Representatives, Sr. CSRs, & associates supporting back-office duties
• Achieves internal and external survey goals for employees and customers
• Provides clear expectations to team, giving timely feedback and evaluating performance
• Implements best practices while driving functional consistency, process standardization and operational excellence
• Achieves customer satisfaction goals by planning, teaching, motivating, mentoring and providing feedback to employees
• Maintains team performance through coaching and accountability by planning, monitoring, and observing individual and team performance
• Coaches customer service teams in resolution techniques including identifying problems, leveraging self-service support, using senior representatives and Team Leaders appropriately all in efforts to service customers
• Manages daily operational processes according to NiSource guidelines
• Selects, coaches, and develops team ensuring they are fully equipped with the tools, information, knowledge and skills
• Maintains comprehensive and accurate employee performance documentation
• Identifies employees with advancement potential and provides ongoing development to build skills and capabilities, supporting NiSource’s leadership pipeline
• Ensures scheduling and allocation of customer care resources providing optimum customer service
• Ensures all employees’ compliance with company policies, procedures and required training
• Effectively communicates and collaborates with critical business partners, both internal and external
• Attends all required NiSource training programs on-time
• Assists with and leads training as needed
• Ensures all employees complete required training on-time
• Proactively handles escalated customer issues outside of CSR and Sr. CSR scope/authority
• Promotes and assures safe working environments
• Maintains flexibility in work schedule including nights, weekends, holidays, stand-by and emergency support as assigned

Team Leader, Customer Care Center

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

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Customer Service Representative

• Support sales teams in executing a One Bank strategy and growing market share
• Retain and deepen client relationships by providing exceptional client experience and support that is knowledgeable, timely and professional
• Identify potential problems, and compliance issues
• Maximize client satisfaction and encourage expansion of the relationship
• Identify products and services that realize clients' unmet needs
• Reduce risk to the bank and ensure timely and accurate compliance to procedural, policy and regulatory requirements

Business Banking Sales Support Specialist

• Field phone calls from clients and participants throughout the day regarding topics such as password reset, participant account balances, questions on debit card declines, submission of claims, and ordering replacement cards.
• Process forms and enter data related to benefit processes in a timely manner.
• Research and respond to claims questions.
• Send routine confirmation and documentation request emails and letters.
• Log/tag calls received to support excellent customer care and internal communication.
• Provide a high level of customer service to all clients and participants.
• Maintain quality work that exemplifies and promotes our company’s core values.

• Support business customers with their Internet, Video and Phone services
• Respond to technical support requests
• Perform problem identification and analysis of ONTs, Routers, network switches, and STB/DVRs
• Troubleshoot and assist customers making changes to complex HPBX phone systems
• Capture detailed problem analysis and resolution plans in the customer database
• Determine the scope of customer issues in an effective and professional manner
• Effectively resolve customer issues timely
• Properly document all customer interactions
• Educate customers on setting up their customer portal account
• Complete router troubleshooting and setups
• Provide voice service troubleshooting and reset voicemail passwords
• All other duties as assigned

Business Support Representative

• Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Healthcare Customer Service Representative

• Enters Customer orders received via phone and email.
• Receives calls via assigned call queues.
• Monitors assigned email to case Salesforce queues.
• Ensures that the assigned queues are worked on a regular basis.
• Answers Phones and Assists Customers with concerns as needed.
• Aids customers with returns process initiation.
• Answers shipping and delivery questions.
• Contacting Master Data Collections Dept/Finance to remove blocks from the account.
• Initiating new account set-up or assisting with various account updates.
• Directs customers to proper departments when questions are outside of their assigned scope of business.
• Completes ongoing training as assigned.
• Complete assigned training courses in a timely manner.
• Participates as an active member of assigned team.
• Tracking packages.
• Running license block reports.
• Active participant in team meetings.
• Prepares for monthly 1:1’s with supervisor.

Customer Care Representative

• Lead daily help desk operations and ensure high-quality customer support delivery
• Establish and improve help desk processes, workflows, SOPs, and governance practices
• Drive continuous improvement initiatives aligned with IT service management best practices
• Develop and monitor operational metrics, dashboards, SLAs, and performance reporting
• Oversee ticket quality assurance, escalation management, and process compliance reviews
• Identify opportunities for AI enabled capabilities such as virtual agents and intelligent ticket routing
• Optimize utilization of Jira Service Management and Confluence
• Collaborate with leadership and technical teams to improve support operations and customer satisfaction

Senior Customer Service Manager

• To make every customer excited to use Auto Glass Now
• Create estimates, price quotes, and invoices for all customer’s glass needs
• Answer phones and return customer calls
• Provide excellent customer service
• Attention to detail
• Ensure accuracy when booking all appointments
• Input documentation on all calls and follow-up with callers as needed
• Confirm all customer information is correct before booking
• Be professional and have a positive attitude

Customer Support Representative

• Serve as the first point of contact for customer inquiries, orders, and complaints via phone, email, and online platforms.
• Process customer orders accurately and efficiently using ERP systems, ensuring timely delivery and adherence to agreed SLAs.
• Monitor and manage order status, proactively communicating any delays or issues to customers.
• Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
• Maintain accurate customer records and documentation.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
• Support continuous improvement initiatives to enhance customer service processes.
• Ensure compliance with company policies, industry regulations, and quality standards.

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders and process servers in the field
• Document issues in Confluence
• Visit court dockets for information on case filing and occasionally pull filed papers
• Perform other job-related duties as assigned

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

• Troubleshoot software issues for clients
• Communicating with customers via phone, email, and live chat
• Assisting customers with questions and issue resolution
• Identifying trending issues and documenting findings
• Coordinating with teams across the business

See all jobs on JobTailor

Licensed Customer Service Representative II

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Senior Manager, Customer Service

Chat & Community Support Specialist

Customer Support Advocate

Onsite Lab and Customer Support Clerk – Float

Team Leader, Customer Care Center

Manager, Customer Service – LTC Transactions

Customer Service Representative

Business Banking Sales Support Specialist

Customer Service Representative

Business Support Representative

Healthcare Customer Service Representative

Customer Care Representative

Senior Customer Service Manager

Customer Support Representative

Customer Service Representative

Customer Service Representative

Customer Care Representative

Customer Experience Representative