Customer Support

• Supports our administrative team - high volume, fast paced.
• Demonstrates strong organizational skills to manage multiple projects/tasks at a time.
• Communicates in a professional and timely manner to develop rapport with both team and end-users.
• Maintains strong working relationships and handles confidential information.
• Takes initiative and makes sound, independent decisions.

Legal Support Specialist – Admin

• Coordinate and facilitate academic functions such as enrollment, onboarding, and advising functions
• Serve as a point of contact for matters relating to these functions
• Work collaboratively across the university to ensure a seamless student experience
• Identify gaps in current processes and recommend/develop new ones
• Serve as liaison between team and project managers
• Develop comprehensive communication plans for various processes

Operations Support Specialist

• Support multiple programs using multiple platforms, providing a range of services
• Help utility customers save money, make their homes more energy efficient, and improve climate
• Daily customer interactions focusing on energy efficiency
• Assist with customer service, visit scheduling, customer enrollment, program offering education
• Provide tech support, online support, and/or status updates
• Utilize a wide range of support scripts
• Interact via chat/email as needed

Energy Efficiency Customer Support Specialist

• Assist with preparation, processing, and execution of bid, final, and commercial bonds
• Assist with bond renewals, cancellations, close-outs, and premium audits within assigned authority
• Maintain and update client bond files, financial records, and documentation in internal systems
• Request, collect, and follow up on underwriting and financial documentation
• Coordinate routine requests with surety carriers under direction of Account Manager
• Assist in communicating bond status updates and routine service information to clients and producers
• Prepare routine correspondence and documentation
• Maintain accurate and compliant filing systems
• Provide administrative support to Account Managers, Account Executives, and the Surety team
• Support workflow efficiency through daily service and administrative tasks
• Participate in team initiatives, training, and special projects as assigned
• Continue development of surety knowledge, system proficiency, and service skills

Surety Associate Account Manager, Customer Service

• Provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk.
• Assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments.
• Deliver an empathetic, solution-focused experience.
• Document customer interactions accurately.
• Navigate multiple systems efficiently.
• Ensure every customer receives timely and professional support.

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Provide subject matter expertise for location staff and leadership to improve operational performance
• Serve as a contact for inquiries, issues, and problems concerning retail and operational policy and procedures
• Develop and maintain strong relationships with location employees
• Act as a liaison between the retail locations and support areas of the Bank
• Assist with operational inquiries, interpreting policies and procedures, compliance reviews, and timely resolution of system issues
• Develop and maintain a strong understanding of the Bank’s retail strategies and objectives
• Conduct training and develop procedures for location personnel
• Evaluate processes and procedures and recommend improvements for efficiency
• Research and respond to inquiries and requests via phone and email from the locations

Retail Operations Support Specialist

• Maintain efficient and effective communication with our subscriber base by handling both inbound and outbound phone calls and email correspondence.
• Educate customers regarding compliance processes, troubleshooting techniques, and how to leverage digital tools.
• Create, fulfill, and maintain Broadridge products, such as websites, domain names, sponsored ads, and digital advertising.
• Log call notes in Salesforce Customer Relationship Management.
• Maintain client relationships focused on customer satisfaction and retention.
• Facilitate information flow to all relevant parties.
• Support Client Relationship Manager and Client Services Manager as needed.
• Research previous and current account activity to resolve issues or answer questions.

Associate Client Support Representative

• Connecting with customers primarily through email to resolve customer concerns submitted through our website.
• Responding to internal email requests submitted by Store Leaders and Store Associates.
• Following up on all email cases submitted by Internal Phone and Chat Specialists to ensure resolution.
• Providing assistance and following up with customers who initially reached out via Live Chat but, due to availability, submitted their requests via email.
• Acting as the first point of contact for most customer issues and ensuring timely escalation to other departments as needed.
• Communicating with customers and employees in a friendly, respectful, and professional manner.
• Listening attentively to customer needs and concerns, demonstrating empathy, and maximizing opportunities to build rapport.
• Supporting customers in a courteous, friendly, and professional manner while adhering to Quality and KPI guidelines.
• Resolving all customer concerns within 48 hours, with the first customer communication occurring within 24 hours.
• Taking ownership of customer issues through resolution in real time or via timely follow-up by utilizing available tools and resources.
• Accurately documenting customer accounts, orders, and Salesforce cases to ensure complete information is available for issue resolution.
• Participating in activities designed to improve customer satisfaction and business performance.
• Following communication procedures, guidelines, and company policies.
• Offering additional products and services when appropriate.
• Collaborating with the management team to stay up to date on new products, services, and processes.
• Collaborating with cross-functional teams to escalate customer-impacting issues.
• Processing orders and managing orders as needed.
• Providing Sales Recovery whenever possible rather than simply canceling customer orders.
• Striving to resolve customer issues during the first interaction through proactive problem-solving.

Customer Service Specialist – Case Management

• Serve as a primary point of contact for clients
• Manage inbound and outbound communications with professional excellence
• Efficiently resolve inquiries to ensure a seamless and positive customer experience
• Connect with customers via phone/email/chat/social media to resolve questions or concerns
• Calmly attempt to resolve and de-escalate issues
• Escalate interactions when necessary
• Respond to requests for assistance and/or processing payments
• Track call related information for auditing and reporting purposes
• Provide feedback on call issues
• Meet sales objectives as defined

Sales/Customer Service Representative – English

• Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF).
• Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool.
• It also includes dealing with multiple systems to input and read/interpret data back to the caller.
• These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.

Customer Service Representative

• Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF).
• Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools.
• Deal with multiple systems to input and interpret data back to the caller.
• Maintain professionalism during difficult calls regarding SNAP and other benefits.
• Provide assistance with back-to-back calls without follow up time during shifts.
• Capture data into a client system and memorize scripts verbatim as per client policy.
• Adhere to the break and lunch schedule set by the global Workforce team.

Customer Experience Associate II

• Provide outstanding customer support for a suite of software products through all support channels (tickets, chat, phone/Zoom) and ongoing management of tickets.
• Identify and resolve customer issues, using various troubleshooting methods and resources.
• Communicate effectively with customers, both verbally and in writing, to address their concerns and provide solutions.
• Ensure a positive customer experience by providing timely and accurate support and addressing their needs and effectively communicating ticket status and resolution.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Take ownership of customer issues and provide resolution or know when and how to escalate issues to appropriate teams.
• Create documentation and knowledge base articles to improve service delivery.
• Act as liaison between clients and management to enhance overall customer experience.
• Meet live chat, response time, and customer satisfaction performance targets.

Customer Support Specialist

• Conducting outbound calls to reach patients recently discharged from the ER
• Support inbound calls from patients interested in our program
• Assist with scheduling appointments, handling patient questions, and transferring to the appropriate UHG departments when applicable.
• Assist with admin tasks to support patient care coordination
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to EMR, Slack, and Five9.

Customer Service Associate

• Communicates effectively with financial institution partners via calls and emails to address operational needs, resolve issues, and foster strong relationships.
• Manages multiple time-sensitive tasks while identifying opportunities for recommending new products/services and cross-selling.
• Utilizes internal systems such as Salesforce for logging interactions, tracking issues, and documenting trends, while providing support and training to partners/clients.
• Ensures compliance with procedures for client support activities, including Customer Identification Program (CIP) processing, marketing collateral coordination, and adherence to regulatory requirements.
• Leads team initiatives by facilitating training, mentoring team members, and overseeing the Quality Assurance process to maintain excellence in client interactions.
• Other duties as assigned.

FI Solutions Specialist II – Client Support, Banking

• Answer incoming telephone calls from members and/or caregivers needing assistance with their order, product, billing and/or other account services.
• Guide callers through troubleshooting, navigating the company site or effectively using the products or services.
• Maintain superior knowledge of Medical Guardian products, services and billing practices to ensure that information communicated to the member is accurate and complete.
• Perform account updates as needed and thoroughly document conversations to keep member records complete and current.
• De-escalate situations involving dissatisfied members; research issues and offer solutions to resolve problems.
• Be a company brand ambassador, promoting the value of additional products and services during service calls.
• This includes selling add-ons to existing members.
• Display positive attitude while communicating with all internal and external members; collaborate with team members to improve the member experience.
• Meet personal/team qualitative and quantitative performance objectives.
• Perform other duties and responsibilities as assigned.

Member Support Specialist

• Handle inbound interactions for major brands
• Assist customers with questions, service requests, account needs, and product support
• Use guided systems and resources to deliver high-quality customer care
• Maintain professionalism, accuracy, and brand alignment
• Offer schedule flexibility once certified

Call Center Representative – Customer Support

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Customer Service Advocate I

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.
• Verifies all shipping, billing, pricing, and purchase order information.
• Enters special instructions related to orders, customer requests/code maintenance, and notes.
• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.
• Communicate and provide necessary support to sales staff while in the field.
• Regularly communicates with internal and external customers on various issues.
• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.
• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.
• Documents and resolves customer complaints.
• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.
• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to our process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate & understand court dockets to understand how they communicate case documents and statuses, as well as downloading documents directly + importing into internal application as needed.
• Perform other job-related duties as assigned.

Customer Support jobs in Kentucky

See all jobs on JobTailor

Legal Support Specialist – Admin

Operations Support Specialist

Energy Efficiency Customer Support Specialist

Surety Associate Account Manager, Customer Service

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

Bilingual Customer Service Representative

Retail Operations Support Specialist

Associate Client Support Representative

Customer Service Specialist – Case Management

Sales/Customer Service Representative – English

Customer Service Representative

Customer Experience Associate II

Customer Support Specialist

Customer Service Associate

FI Solutions Specialist II – Client Support, Banking

Member Support Specialist

Call Center Representative – Customer Support

Customer Service Advocate I

Customer Service Representative

Court Support Specialist