Customer Experience Associate II

Conduent

Customer Experience Associate providing phone assistance to Kentucky residents with health benefits. Handling inquiries regarding SNAP, Medicaid, and other support services during set hours of operation.

Posted 7/8/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJuniorMid-Level💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Answer multiple call types focused on assisting KY residents with a variety of health benefits (such as SNAP, Medicaid and TNAF).
Handle calls related to password resets, application status, intake/updates, and help with navigating online application tools.
Deal with multiple systems to input and interpret data back to the caller.
Maintain professionalism during difficult calls regarding SNAP and other benefits.
Provide assistance with back-to-back calls without follow up time during shifts.
Capture data into a client system and memorize scripts verbatim as per client policy.
Adhere to the break and lunch schedule set by the global Workforce team.

Requirements

What you’ll need

Required 1 year minimum experience in High Volume Call Centers
Required 1 year minimum Customer Service Experience
High School diploma or GED
Background and drug screening required.
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access
Quiet work environment, free of distractions
Must reside in the State of Kentucky for this position

Benefits

Comp & perks

Paid Training with Equipment provided.
Full Benefit Options
Paid holidays
Paid time off (PTO) or vacation and/or sick time

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Data EntryApplication Status HandlingPassword Reset AssistanceClient System ManagementScript Memorization

Soft Skills

ProfessionalismAbility to Handle Difficult CallsExcellent Communication Skills

Certifications

High School DiplomaGED