Customer Service Representative

Conduent

Customer Service Representative handling inquiries for Kentucky residents about health benefits like SNAP and Medicaid. Answering calls and navigating governmental online application tools in a call center setting.

Posted 7/8/2026full-timeRemote • Kentucky • 🇺🇸 United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities with a focus on assisting clients with health benefits, including SNAP and Medicaid. Proficient in navigating multiple systems and tools to provide accurate information and support to callers.

Highest-signal resume keywords

High Volume Call Center ExperienceCustomer Service ExperienceExcellent Typing SkillsPhone Etiquette SkillsAbility to Navigate a Computer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data InputApplication Status ManagementApplication Intake/UpdatesGovernment Online Application Tool NavigationReading/Interpreting Data

Soft Skills

Excellent Customer Service SkillsCommunication SkillsAttention to Detail

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

SNAPMedicaidTNAFSupplemental Nutrition Assistance ProgramCall Center Operations

About the role

Key responsibilities & impact

Call center representatives answer multiple call types focused on assisting KY residents with a variety of different health benefits (such as SNAP, Medicaid and TNAF).
Call types include password resets, application status, application intake/updates and our customer also need help navigating the government's online application tool.
It also includes dealing with multiple systems to input and read/interpret data back to the caller.
These calls can be difficult as we handle SNAP and other benefits (Supplemental Nutrition Assistance Program) and deal with callers who are missing/denied benefits.

Requirements

What you’ll need

Required 1 year minimum experience in High Volume Call Centers
Required 1 year minimum Customer Service Experience
High School diploma or GED
Background and drug screening required.
Ability to adhere to a break and lunch schedule
Excellent typing and grammar skills
Ability to navigate a computer
Excellent customer service skills.
Excellent phone etiquette skills
Reliable internet access
Quiet work environment, free of distractions
Must reside in the State of Kentucky for this position

Benefits

Comp & perks

$16.50 per hour pay rate (bi-weekly pay)
Paid Training with Equipment provided.
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.