Surety Associate Account Manager, Customer Service

Acrisure

Surety Associate Account Manager assisting with preparation and processing of bonds. Support client accounts and maintain accurate documentation in the role at a fintech leader in Louisville, Kentucky.

Posted 7/16/2026full-timeLouisville • Kentucky • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong attention to detail and organizational skills while managing multiple priorities in bond processing and documentation. Proficient in maintaining accurate records and providing administrative support within the surety industry.

Highest-signal resume keywords

Bond ProcessingFinancial DocumentationClient CommunicationOrganizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bid PreparationBond ExecutionDocumentation ManagementPremium AuditsFile Maintenance

Soft Skills

Effective CommunicationTime ManagementCollaborationDiscretionIndependence

Certifications & Qualifications

High School Diploma

Industry Keywords

Surety BondsInsuranceAdministrative SupportFinancial RecordsUnderwriting

About the role

Key responsibilities & impact

Assist with preparation, processing, and execution of bid, final, and commercial bonds
Assist with bond renewals, cancellations, close-outs, and premium audits within assigned authority
Maintain and update client bond files, financial records, and documentation in internal systems
Request, collect, and follow up on underwriting and financial documentation
Coordinate routine requests with surety carriers under direction of Account Manager
Assist in communicating bond status updates and routine service information to clients and producers
Prepare routine correspondence and documentation
Maintain accurate and compliant filing systems
Provide administrative support to Account Managers, Account Executives, and the Surety team
Support workflow efficiency through daily service and administrative tasks
Participate in team initiatives, training, and special projects as assigned
Continue development of surety knowledge, system proficiency, and service skills

Requirements

What you’ll need

Strong attention to detail and commitment to accuracy
Ability to work under direction while building independence
Effective written and verbal communication skills
Strong organizational and time management skills
Ability to manage multiple priorities and meet deadlines
Ability to maintain documentation and follow internal procedures
Collaborative approach and ability to support team initiatives
Ability to handle sensitive information with discretion
High school diploma or equivalent required
Prior insurance, administrative, or financial documentation experience preferred

Benefits

Comp & perks

Comprehensive medical insurance, dental insurance, and vision insurance
life and disability insurance
fertility benefits
wellness resources
paid sick time
Generous paid time off and holidays
Employee Assistance Program (EAP)
a complimentary Calm app subscription
Immediate vesting in a 401(k) plan
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
commuter benefits
employee discount programs
Paid maternity leave and paid paternity leave (including for adoptive parents)
legal plan options
pet insurance coverage