Retail Operations Support Specialist

Anthem Blue Cross and Blue Shield

Retail Support Specialist engaging with location staff to enhance banking operations. Facilitating communication, training, and compliance while addressing inquiries in Owensboro, KY.

Posted 7/14/2026full-timeOwensboro • Kentucky • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational performance improvement and compliance within the banking sector, while effectively training and supporting retail staff. Strong relationship-building skills are essential for liaising between locations and support areas.

Highest-signal resume keywords

Operational Performance ImprovementCustomer Service Representative CertificationTeller Fundamentals TrainingMicrosoft Word ProficiencyMicrosoft Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Policy InterpretationCompliance ReviewProcess EvaluationTraining DevelopmentInquiry Resolution

Soft Skills

Relationship BuildingCommunicationProblem SolvingIndependence

Certifications & Qualifications

Independence Bank Customer Service Representative Certification

Industry Keywords

Retail BankingOperational ProceduresBanking StrategiesCustomer ServiceEfficiency Improvement

About the role

Key responsibilities & impact

Provide subject matter expertise for location staff and leadership to improve operational performance
Serve as a contact for inquiries, issues, and problems concerning retail and operational policy and procedures
Develop and maintain strong relationships with location employees
Act as a liaison between the retail locations and support areas of the Bank
Assist with operational inquiries, interpreting policies and procedures, compliance reviews, and timely resolution of system issues
Develop and maintain a strong understanding of the Bank’s retail strategies and objectives
Conduct training and develop procedures for location personnel
Evaluate processes and procedures and recommend improvements for efficiency
Research and respond to inquiries and requests via phone and email from the locations

Requirements

What you’ll need

High School or GED required
2 years of relevant experience required
Independence Bank Customer Service Representative Certification within 6 months
Completion of Teller Fundamentals and Teller Level Up training within three (3) months
Completion of CSR Foundations training within three (3) months
Computer proficiency required; experience with Microsoft Word and Excel preferred

Benefits

Comp & perks

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