Anthem Blue Cross and Blue Shield

Manager

• The Location Manager will be responsible for directing and coordinating daily functions of the location
• Establishes and maintains relationships with individual and business customers
• Provides assistance with customer related issues
• Assists loan processing, teller-line and customer service representative desk when needed
• Plans, directs, and coordinates the activities of employees, including weekly schedules
• Oversees the flow of cash and financial instruments
• Recruits staff members and oversees training
• Prepares financial and regulatory reports required by laws, regulations, or board of directors
• Networks and develops strategies for obtaining new business
• Fills in for all assigned employees and/or responsibilities as needed
• Ensures location complies with company policies and procedures

Location Manager

Mortgage Loan Officer

• Originates mortgage loans in surrounding area
• Develops referral relationships with realtors, developers, builders, and potential customers to promote the bank's loans and develop business
• Assesses needs and advises customers and potential clients on financial solutions
• Interviews applicants, collects data on earnings/income or other financials, and assesses loan risks
• Develops and structures each loan to best fit customer needs; conducts preliminary underwriting review and submits loan applications to processing and underwriting for final approval
• Follows loan status, maintains communications with customers and realtors, and ensures that documents required for processing, underwriting, and closing are secured in a timely manner
• Monitors existing real estate loan portfolio to ensure proper risk ratings and early identification of potential issues
• Assists delinquent customers to become current and stay current with alternatives to foreclosure
• Maintains on-going customer contact, quality customer service, and superior product knowledge
• Stays abreast of Freddie Mac policies and procedures to ensure proper application and document collection requirements
• Maintains compliance and regulation in all loan documentation and processing

General

• Greets all customers and visitors when they enter the location lobby or approach the drive-thru
• Processes daily transactions including receiving deposits, cashing checks, accepting loan payments, and disbursing cash
• Identifies counterfeit currency
• Cashes checks and payout money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
• Explains, promotes, and sells specialized products such as cashier’s checks and prepaid gift cards
• Exchanges foreign currency
• Performs services for customers including ordering bank cards and checks
• Records all transactions promptly, accurately, and in accordance with bank procedures
• Answers inquiries regarding checking and savings accounts and other bank related products
• Assists customers in solving account errors or problems, providing account balances, etc.
• Balances currency, cash and checks in cash drawer daily; arrange monies according to denomination
• Promotes and maintains positive relations with all contacts, customers, and potential customers
• May be responsible for bank openings and/or closings
• May be required to work drive thru
• May be required to float to other locations

Teller

• Greets all customers and visitors
• Processes daily transactions including receiving deposits and cashing checks
• Identifies counterfeit currency
• Explains and sells specialized products such as cashier’s checks
• Balances currency, cash and checks daily
• Promotes and maintains positive relations with customers
• May be responsible for bank openings and/or closings

Operations

• On-boards consumer, mortgage, and commercial loans to the bank's core system
• Indexes electronic loan documents to digital file
• Distributes department mail
• Processes insurance mail
• Processes loan payments
• Updates Beneficial Owner Information to the bank’s core system
• Provides department support as needed

Loan Operations Specialist – Boarding

Customer Support

• Provide subject matter expertise for location staff and leadership to improve operational performance
• Serve as a contact for inquiries, issues, and problems concerning retail and operational policy and procedures
• Develop and maintain strong relationships with location employees
• Act as a liaison between the retail locations and support areas of the Bank
• Assist with operational inquiries, interpreting policies and procedures, compliance reviews, and timely resolution of system issues
• Develop and maintain a strong understanding of the Bank’s retail strategies and objectives
• Conduct training and develop procedures for location personnel
• Evaluate processes and procedures and recommend improvements for efficiency
• Research and respond to inquiries and requests via phone and email from the locations

Retail Operations Support Specialist

Loan Specialist

• Gathers and prepares loan documents to be passed at the closing of the loan
• Establishes, maintains, and updates files, databases, records, and/or other documents pertaining to the financial transaction records
• Arranges and prepares loan documents to help ensure collectability of the loan
• Ensures that all required documents, forms, and agreements are collected and accurate
• Completes all tasks in compliance with federal and state rules and regulations and company policies
• Ensures the loan is properly funded in accordance with the loan closing statement
• Properly files and stores loan and supporting documents in compliance with retention guidelines and company policies and procedures
• Obtains and records data points needed to monitor and report compliance with various regulations, including, but not limited to, the Bank Secrecy Act (BSA), Community Reinvestment Act (CRA), and Home Mortgage Disclosure Act (HMDA)

Loan Documentation Specialist – Pre Close

• Assist the BSA and OFAC Officer with monitoring compliance of the BSA and OFAC programs
• Review and acknowledge alerts within the BSA and anti-money laundering (AML) monitoring software
• Assist bank employees with BSA related questions
• Review customer activity and trend reporting
• Assist with research and reporting of suspicious activities
• Conduct OFAC and 314a monitoring
• Assist with other work in the department as needed

BSA Specialist

• Responsible for supporting and servicing commercial relationships
• Provide customer technical support and complete new account related documents
• Review and prepare paperwork required for account analysis, account reconciliation, ACH direct deposit and debit services, on-line wire transfer, and more
• Troubleshoots technical calls and performs research for clients

Treasury Management Support Specialist

Executive Assistant

• Provides administrative support to the management team
• Maintains discretion and confidentiality in relationships with the management team
• Generates reports and support materials as required
• Prepares agendas, reports, minutes, and other materials for meetings
• Prepares and processes credit card and expense reports
• Manages office supplies for the team
• Assists in planning events
• Professionally screens and routes phone calls
• Responds to routine inquiry calls
• Consolidates, edits, and distributes various correspondence, reports, and presentations
• Manages active and fluctuating calendars of events and makes travel arrangements
• Provides real-time scheduling support by booking appointments and preventing conflicts
• Processes invoices