Customer Support

• Identify scientific experts from SciLine’s internal database or other sources, and vet their scientific expertise and communication skills for possible referral to journalists;
• Reach out to scientific experts to recruit them to participate in interviews with same-day deadlines;
• Add to SciLine’s database of experts.

On-Call Scientific Outreach Support Specialist

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Conduct administrative completeness reviews of grant applications and supporting documentation.
• Review grant application materials including budgets, attachments, strategic plans, narratives, and supporting forms for completeness and administrative compliance.
• Enter, validate, update, and maintain grant application and award data within eGMS and related tracking systems.
• Prepare draft eligibility analyses, budget reviews, and administrative findings for Government review and approval.
• Support peer review activities by assisting with panel setup, reviewer coordination, reviewer troubleshooting, and preparation of panel materials.
• Prepare spreadsheets, datasets, reports, dashboards, and visualizations supporting grant program management and funding decision processes.
• Review interim and final performance reports and document administrative findings, compliance concerns, and monitoring observations.
• Track grantee reporting requirements, overdue submissions, and administrative actions.
• Prepare draft correspondence, outreach communications, monitoring templates, and status reports for Government review.
• Process administrative grant change requests, personnel updates, and grant file maintenance activities.
• Support grants monitoring and closeout activities while maintaining detailed tracking logs and audit-ready documentation.
• Identify data inconsistencies, anomalies, and missing information and recommend corrective actions.
• Assist with preparation of Section 508-compliant documents and materials for public posting.
• Maintain confidentiality and properly safeguard sensitive but unclassified grant information and personally identifiable information (PII).
• Participate in required security, confidentiality, privacy, and grants management training.
• Provide weekly status updates and support monthly workload and SLA reporting requirements.

US Government Grants Management Support Specialist

• Deliver consistent, high-quality support to hotline users
• Utilize crisis intervention best practices
• Answer inbound crisis-intervention telephone calls and online chats
• Provide timely, accurate support and connect with relevant resources
• Collaborate with fellow NSAH hotline staff
• Attend required monthly NSAH all-staff meetings
• Complete initial training and maintain expertise in the unique needs of each client

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline, as well as through partner hotlines operated by RAINN.
• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to: college populations, law enforcement, nurses and civilians.
• Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
• Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
• Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
• Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts.
• Supervise inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.
• Assist with semi-annual call-throughs to audit resource databases.
• Assist with NSAH-specific data collection by completing session assessments during each shift and promptly notifying the Shift Manager or Lead on Duty of any new information, trends, or concerns that arise.
• Collect and enter client-specific data for all client contacts.
• Commit to 24/7 service coverage by working a minimum of two (2) holidays per year, helping ensure that survivors and their loved ones have uninterrupted access to critical support.
• Attend required monthly NSAH all-staff meetings to stay informed and aligned with program updates and priorities.
• Attend and actively participate in ongoing training sessions designed for all NSAH staff to maintain and strengthen skills.
• Perform other duties and responsibilities as assigned, in support of NSAH’s operations and service delivery.

NSAH Support Specialist – Saturday, Sunday, Monday, 3:00 PM ET–11:00 PM ET

• Responds to new or existing customer inquiries regarding type of service, alternative services or account status; make sure rates and payments are accurate and up-to-date; inform customers of rate changes and/or delinquent payment status.
• Fields a variety of incoming customer communications in a professional manner.
• Maintains queue schedule and TOD (time on duty) for inbound calls.
• Understands and meets clear inbound work volume; to include calls, email, applications and all forms of incoming or outgoing customer contact.
• Update customer information, make account adjustments and assist with billing and invoice inquiries.
• Fosters positive relationship while working with cross functional departments.

Customer Care Associate

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines operated by RAINN.
• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
• Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
• Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
• Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.

NSAH Support Specialist

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat and Community Support Specialist

• Assist clients with travel inquiries and vacation planning
• Provide outstanding customer service before, during, and after the planning process
• Research vacation packages, cruises, resorts, hotels, tours, and destinations
• Learn travel supplier booking systems and educational resources
• Recommend travel options based on client preferences
• Build positive relationships with clients through excellent communication
• Maintain accurate client records and follow-up communications
• Participate in virtual training sessions and supplier education programs
• Stay informed about travel promotions, destinations, and industry updates
• Utilize company-provided tools and educational resources
• Collaborate with mentors and team members
• Continue building travel industry knowledge through ongoing learning opportunities

Travel Customer Service Representative

• Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating with customers and internal teams.
• Monitor number pooling processes, identify irregularities, and review daily reports to ensure accuracy.
• Communicate with providers and customers to support smooth number porting while ensuring compliance and timely updates.
• Process and track orders through the portability lifecycle, resolving allocation and troubleshooting issues.
• Maintain accurate records, manage helpdesk tickets, and meet SLA requirements for response times.
• Act as a subject matter expert, handle complex issues and key clients, and escalate concerns as needed.
• Partners with internal teams to resolve network/system issues and support testing and release activities.
• Use analytics and KPI reporting to support business decisions while providing 24/7 operational support.

Customer Support Operations

• Respond to technical issues escalated by customers
• Act as a liaison between operations, the client, and Engineering/Development
• Respond to end user request for assistance using existing manuals and scripted responses
• Effectively interact with customers and refer ongoing issues to the appropriate engineering support team

Customer Service Technician

• Assist clients with travel inquiries and vacation planning
• Provide customer service and support
• Learn about cruises, resorts, hotels, tours, and destinations
• Complete online training and supplier certifications
• Build relationships with clients and provide travel recommendations
• Utilize company-provided tools and resources

Customer Support Travel Agent

Chat & Community Support Specialist

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

• Provide constituent support pertaining to NRMP technical systems and the processes of matching.
• Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems.
• Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems.
• Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team.
• Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm.
• Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention.
• Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed.
• Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match.
• Use data gathered from client queries to revise internal FAQ’s, and document common queries to augment the R3 system user help content.
• Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up.
• Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.
• Independently coordinate the complete lifecycle of multiple Specialties Matching Service Fellowship Matches as assigned, to include: Collaborate with Match operations management and communications staff on preparation and coordination of all materials associated with a Fellowship Match.
• Communicate with sponsoring medical specialty society(s) to ensure the annual SMS Program Director Group Participation Agreement is received and executed in a timely manner.
• Prepare and set up scheduled Match events and communications as required for each Match in the R3 system.
• Coordinate with other staff to perform participant file verification.
• Maintain the integrity of all participant and match-related data to ensure accuracy. Prepare reports on the status of assigned specialty Matches, work activities, and other special reports as requested.
• Participate in orienting and training new staff; prepare training outlines and serve as a resource to fellow client support specialists regarding the quality of inquiries, responses, and other tasks as requested.
• Assist with developing and maintaining process documents for the Match operations function as requested.
• Assist with user webinars and the development and review of support guides and other user support materials.

Client Support Specialist

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Customer Support jobs in District of Columbia

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On-Call Scientific Outreach Support Specialist

Customer Service Specialist – Temp to Hire

Bilingual Customer Service, Spanish-English

US Government Grants Management Support Specialist

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

NSAH Support Specialist – Saturday, Sunday, Monday, 3:00 PM ET–11:00 PM ET

Customer Care Associate

Client Success Support Specialist

Bilingual Customer Service Representative

NSAH Support Specialist

Customer Experience Specialist

Chat and Community Support Specialist

Travel Customer Service Representative

Customer Support Operations

Customer Service Technician

Customer Support Travel Agent

Chat & Community Support Specialist

Manager, Customer Service – LTC Transactions

Client Support Specialist

Bilingual Customer Service, Spanish-English