Customer Support

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Lead and manage a team of 12–15 associates responsible for delivering high-quality, phone and transaction-based customer service, while fostering an inclusive and engaging team environment
• Oversee daily operations by setting performance goals, monitoring results, and driving accountability to meet or exceed service and productivity targets
• Coach and develop associates through regular feedback, performance discussions, and use of reporting and insights to improve individual and team effectiveness
• Ensure quality service delivery by overseeing call and transaction quality standards, monitoring performance, and driving continuous improvement initiatives
• Use data and workforce insights to optimize scheduling, staffing, and work allocation, leveraging trends and forecasting to maximize efficiency
• Act as a point of escalation for complex issues, ensuring timely resolution while identifying opportunities to improve processes and enhance the customer experience
• Partner with leadership and cross-functional teams to support business initiatives, align to strategic priorities, and implement process improvements
• Support team engagement and culture by recognizing contributions, reinforcing positive performance, and promoting a collaborative, high-performing environment
• Perform other duties as needed to support the commitments made to our customers

Manager, Customer Service – LTC Transactions

• Provide constituent support pertaining to NRMP technical systems and the processes of matching.
• Gather information, diagnose concerns, identify solutions, and assist constituents with complex questions pertaining to the use of the R3 and iMatch systems.
• Respond to technical questions pertaining to web browsers, servers, firewalls, JavaScript, caches, cookies, and internet service providers and their interaction with NRMP systems.
• Document issues and assist with preparing standard procedures to resolve recurring problems in coordination with management and the Match operations team.
• Respond to communication (calls/emails/chat) from constituents addressing questions about the process of applying for and filling residency and fellowship positions through the Match, NRMP policies, and the matching algorithm.
• Log and track email tickets and phone communication in the R3 system to establish a record of constituent communication, including staff responses, and to identify patterns requiring attention.
• Draft email communication about important Match events as directed, and once approved, distribute communication through the R3 system bulk email function or as directed.
• Enter and review institution, program, school, applicant, and other user information, maintaining the integrity of the data to ensure the accuracy of the information used in the Match.
• Use data gathered from client queries to revise internal FAQ’s, and document common queries to augment the R3 system user help content.
• Monitor Match deadlines and participate in follow-up activities including telephone calls, emails, and distribution of reminder materials as needed to constituents including, medical school deans, residency program directors, and Match applicants; log issues requiring follow-up.
• Assist with User Acceptance Testing (UAT) of new modules and enhancements in the NRMP technical systems and public website to ensure accuracy and compatibility with existing policies and Match operations.
• Independently coordinate the complete lifecycle of multiple Specialties Matching Service Fellowship Matches as assigned, to include: Collaborate with Match operations management and communications staff on preparation and coordination of all materials associated with a Fellowship Match.
• Communicate with sponsoring medical specialty society(s) to ensure the annual SMS Program Director Group Participation Agreement is received and executed in a timely manner.
• Prepare and set up scheduled Match events and communications as required for each Match in the R3 system.
• Coordinate with other staff to perform participant file verification.
• Maintain the integrity of all participant and match-related data to ensure accuracy. Prepare reports on the status of assigned specialty Matches, work activities, and other special reports as requested.
• Participate in orienting and training new staff; prepare training outlines and serve as a resource to fellow client support specialists regarding the quality of inquiries, responses, and other tasks as requested.
• Assist with developing and maintaining process documents for the Match operations function as requested.
• Assist with user webinars and the development and review of support guides and other user support materials.

Client Support Specialist

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.
• Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Patient Financial Services Representative 4 – Customer Service, Bilingual

• Provide timely and accurate responses to inquiries regarding applications developed by DHS
• Provide and respond to live contacts
• Assist in identifying multiple questions/concerns/inquiries in email
• Input correct information into Customer Database
• Provide and transfer reportable communication to the appropriate department
• Answer customers' questions and clarify policies and procedures
• Provide general travel assistance information
• Provide information for filing claims with DHS
• Other duties as assigned

Customer Service Representative – Mandarin Bilingual

• Provide timely and accurate responses to inquiries from travelers around the globe regarding the applications developed and managed by DHS to aid in re-entry, visa renewal services, and other travel and immigration related topics.
• Provide and respond to live contacts in order to give the appropriate response from provided responses and materials.
• Assist in identifying multiple questions/concerns/inquiries in email and respond using Government-approved response template language.
• Input correct information into the Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record.
• Provide and transfer any reportable communication to the appropriate department.
• Answer customers questions; make referrals: help clarify policies and procedures.
• Provide general travel assistance information.
• Provide information for filing claims with DHS.
• Other duties as assigned

Customer Service Representative

• Conduct administrative completeness reviews of grant applications and supporting documentation.
• Review grant application materials including budgets, attachments, strategic plans, narratives, and supporting forms for completeness and administrative compliance.
• Enter, validate, update, and maintain grant application and award data within eGMS and related tracking systems.
• Prepare draft eligibility analyses, budget reviews, and administrative findings for Government review and approval.
• Support peer review activities by assisting with panel setup, reviewer coordination, reviewer troubleshooting, and preparation of panel materials.
• Prepare spreadsheets, datasets, reports, dashboards, and visualizations supporting grant program management and funding decision processes.
• Review interim and final performance reports and document administrative findings, compliance concerns, and monitoring observations.
• Track grantee reporting requirements, overdue submissions, and administrative actions.
• Prepare draft correspondence, outreach communications, monitoring templates, and status reports for Government review.
• Process administrative grant change requests, personnel updates, and grant file maintenance activities.
• Support grants monitoring and closeout activities while maintaining detailed tracking logs and audit-ready documentation.
• Identify data inconsistencies, anomalies, and missing information and recommend corrective actions.
• Assist with preparation of Section 508-compliant documents and materials for public posting.
• Maintain confidentiality and properly safeguard sensitive but unclassified grant information and personally identifiable information (PII).
• Participate in required security, confidentiality, privacy, and grants management training.
• Provide weekly status updates and support monthly workload and SLA reporting requirements.

Grants Management Specialist / Grants Support Specialist

• Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team
• Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials
• Routes inquiries to the appropriate Great Minds team(s) for assistance
• Assists the team with various administrative tasks, including data collection and reporting
• Practices consistent and concise communication with both customers and internal contacts
• Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool
• Assists in CRM data validation and management
• Tracks orders through various stages of fulfillment

Seasonal Customer Support Representative

• Provide ongoing desktop and IT support for Media and Publications with the IRS
• Responsible for day-to-day maintenance and support of the IRS Common Operating Environment
• Support desktop and laptop deployment, maintenance, and troubleshooting
• Assist with individual/network printers, projectors for presentations, smartboards, blackberries, and scanners

Junior Desktop Support Specialist

• Utilizing healthcare and/or customer service skills to assist with the blood collection process
• Collaborating with your team to transport and setup equipment at the collection sites in local communities
• Creating a welcoming and comfortable environment for volunteer donors
• Following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals
• Taking the time to connect with donors
• Collaborating with teammates to create a welcoming and friendly environment
• Being detail-oriented to ensure blood collection meets goals and regulatory requirements
• May drive Red Cross vehicles and setup/tear down equipment at donation sites

Blood Collection Staff – Customer Service

• Investigate and resolve inbound customer inquiries related to DMS products and services
• Guide customers through website navigation and troubleshoot technical issues
• Provide timely, professional, and solution-oriented support across customer interactions
• Partner with Customer Success Managers and sales teams to support post-sales customer needs
• Collaborate with internal teams to resolve customer issues and improve service delivery
• Log calls, cases, and support requests accurately and consistently
• Maintain organized customer records and follow established support processes
• Identify recurring customer issues and communicate trends to internal stakeholders
• Support efforts to improve customer experience and operational efficiency

Customer Support Specialist

• Serve as the dedicated technical support contact for Newborn Screening scientists and bioinformatics users via phone, email, and on-site visits, ensuring timely, high-quality resolutions.
• Troubleshoot and reproduce issues across NGS workflows, from pipeline configuration to data quality control.
• Translate complex bioinformatics concepts into clear, actionable guidance tailored to user needs.
• Collaborate with product and engineering to escalate defects, influence roadmaps, and advocate for customer priorities.
• Partner with the sales team to support software product demonstrations and technical evaluations.

Customer Support Specialist – Bioinformatics

• Develop and maintain Integrated Logistics Support plans (ILSP) aligned with Navy acquisition and sustainment strategies
• Provide logistics support across all phases of the system life cycle (design, development, production, deployment, operations, and disposal)
• Support reliability, availability, and maintainability (RAM) objectives
• Conduct Level of Repair Analysis (LORA) and maintenance planning activities
• Develop, review, and manage logistics products including: Maintenance Plans, Technical Manuals (IETMs), Training Requirements and Courseware, Provisioning and Allowance Lists
• Ensure compliance with DoD 5000 series, MIL‑STD, NAVSEA/NAVAIR logistics policy, and contract requirements
• Support provisioning, spares determination, inventory planning, and cataloging
• Coordinate with configuration management teams to ensure logistics alignment with baseline changes
• Assist with obsolescence management and modernization efforts
• Serve as an ILS subject‑matter expert supporting government customers, OEMs, and internal engineering teams
• Participate in program reviews, design reviews, and sustainment working groups
• Interface with fleet stakeholders to support operational needs and feedback
• Perform logistics analyses to support cost, readiness, and sustainment decisions
• Track logistics metrics and deliver reports to government stakeholders
• Support audit readiness and lifecycle cost reduction initiatives

Integrated Logistics Support Specialist

• Provide daily administrative and programmatic support to the National Science Foundation to facilitate the peer review process.
• Work closely with assigned NSF Program Director/s to identify technical and commercial experts to participate on scientific review panels and provide feedback on grant proposals.
• Enter key data into NSF systems, create and manage all supporting documents for assigned review panels.
• Assist Program Director/s by reviewing proposal budgets and drafting the ‘review analysis required to support the eventual NSF award or decline decision for each proposal.
• Provide other administrative and technical services to the client upon request, including maintaining tracking spreadsheets and calendars, conducting data analysis, preparing reports and presentations.
• Plan and support small and medium sized meetings.
• Correspond with grantees and reviewers via email and telephone regarding all aspects of the review process and grants management.

Proposal Support Specialist, II

• Support administrative team in a high volume, fast paced environment
• Resolve document issues quickly
• Manage multiple projects and tasks
• Communicate professionally to develop rapport with team and end-users
• Handle confidential information with discretion

Legal Support Specialist

• Deliver exceptional customer service via phone, email, live chat, and social media
• Explain complex investment principles clearly
• Provide end-to-end customer support
• Troubleshoot customer issues effectively
• Act as the internal voice of the customer

Customer Support Associate

• Provide exceptional customer service through timely, accurate, and courteous responses to customers, family members, caregivers, providers, and internal care partners
• Quickly assess customer needs through active listening and critical thinking to provide accurate, first-call resolution
• Serve as a flexible, solution-oriented point of contact, resolving customer requests from intake through completion by coordinating scheduling, documentation, and follow-up with internal teams and external partners
• Address issues proactively and effectively to prevent escalations and recurring customer concerns
• Meet or exceed defined performance and quality metrics, including call handling, productivity, scheduling accuracy, and referral and transfer expectations
• Support system updates by participating in user testing and providing feedback before changes are deployed
• Actively contribute to a positive team environment through effective communication and collaboration
• Provide coaching and training to new team members and support cross-functional shadowing efforts
• Perform other duties as assigned that support CareScout’s business needs and evolving initiatives

See all jobs on JobTailor

Chat & Community Support Specialist

Manager, Customer Service – LTC Transactions

Client Support Specialist

Bilingual Customer Service, Spanish-English

Customer Service Representative – Govt Public Trust Clearance

Customer Service Representative – Govt Public Trust Clearance

Patient Financial Services Representative 4 – Customer Service, Bilingual

Customer Service Representative – Mandarin Bilingual

Customer Service Representative

Grants Management Specialist / Grants Support Specialist

Seasonal Customer Support Representative

Junior Desktop Support Specialist

Blood Collection Staff – Customer Service

Customer Support Specialist

Customer Support Specialist – Bioinformatics

Integrated Logistics Support Specialist

Proposal Support Specialist, II

Legal Support Specialist

Customer Support Associate

Senior Customer Service Representative – First Call Resolution