NSAH Support Specialist

RAINN

Support Specialist working with National Sexual Assault Hotline delivering crisis intervention and quality support to hotline users. Collaborate with teams to maintain high care standards remotely or in the office.

Posted 7/14/2026part-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention and client support, utilizing effective communication and collaboration skills to provide high-quality assistance. Proficient in managing online group sessions and ensuring a safe environment for participants.

Highest-signal resume keywords

Crisis InterventionClient SupportGoogle Workspace ProficiencySpanish FluencyTyping Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis Intervention Best PracticesSafety PlanningListening SkillsReferral ServicesTyping Speed (35 WPM)Social Services ExperienceCustomer Service ExperienceDirect Client Support Experience

Soft Skills

Compassionate SupportCollaborationQuality AssuranceReal-Time Support

Tools & Technologies

Instant Messaging PlatformsGoogle Workspace Applications

Industry Keywords

National Sexual Assault HotlineRAINNCrisis InterventionSupport Services

About the role

Key responsibilities & impact

Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines operated by RAINN.
Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients.
Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.

Requirements

What you’ll need

Must be literate and fluent in English and able to pass a proficiency test during the interview process.
Spanish fluency may be required for certain roles and will be assessed when applicable.
Must be able to pass a typing test with at least 35 WPM score.
Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention.
Must be comfortable using instant messaging platforms and handling phone-based communication.
Must be 18 years of age or older.
Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms) with demonstrated ability to effectively utilize these tools for communication, collaboration, organization, and data management.

Benefits

Comp & perks

employee assistance
paid vacation
sick leave
paid holidays
free access to the building fitness center