RAINN

QA Engineer

• Assist users with troubleshooting hardware, software, and system access issues, escalating as appropriate.
• Support the logging, tracking, and resolution of help desk tickets using IT service management tools.
• Document support cases, resolutions, and recurring issues to help build and maintain an internal knowledge base.
• Contribute to quality assurance activities, including manual application testing, test case documentation, and defect reporting.
• Assist in identifying, replicating, and documenting software defects, working with developers to verify fixes.
• Participate in regression testing and system validation to ensure applications meet performance and usability standards.
• Learn and apply structured QA methodologies, including test planning, execution, and reporting.
• Support ad hoc IT and QA projects as needed, gaining exposure to a variety of technical environments and tools.

Helpdesk – Quality Assurance (QA) Internship

DevOps Engineer

• Learn to assist with maintaining and supporting cloud-based infrastructure (primarily AWS) within approved environments.
• Learn to support CI/CD pipeline processes, including building, testing, and deployment workflows.
• Learn to assist with system monitoring, logging, and alerting to ensure performance and reliability.
• Learn how to help automate routine operational tasks using scripts and infrastructure-as-code tools (as appropriate).
• Participate in troubleshooting system issues and documenting resolutions.
• Collaborate with team members on system improvements, performance optimization, and reliability efforts.
• Learn and apply best practices related to security, scalability, and system maintenance.
• Learn to contribute to technical documentation, including system configurations and standard operating procedures.
• Participate in team meetings, stand-ups, and knowledge-sharing sessions.

Helpdesk – Quality Assurance (QA) Internship

DevOps Engineer Internship