RAINN

Customer Support

• Deliver consistent, high-quality support to hotline users
• Utilize crisis intervention best practices
• Answer inbound crisis-intervention telephone calls and online chats
• Provide timely, accurate support and connect with relevant resources
• Collaborate with fellow NSAH hotline staff
• Attend required monthly NSAH all-staff meetings
• Complete initial training and maintain expertise in the unique needs of each client

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline, as well as through partner hotlines operated by RAINN.
• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to: college populations, law enforcement, nurses and civilians.
• Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
• Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
• Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
• Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts.
• Supervise inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.
• Assist with semi-annual call-throughs to audit resource databases.
• Assist with NSAH-specific data collection by completing session assessments during each shift and promptly notifying the Shift Manager or Lead on Duty of any new information, trends, or concerns that arise.
• Collect and enter client-specific data for all client contacts.
• Commit to 24/7 service coverage by working a minimum of two (2) holidays per year, helping ensure that survivors and their loved ones have uninterrupted access to critical support.
• Attend required monthly NSAH all-staff meetings to stay informed and aligned with program updates and priorities.
• Attend and actively participate in ongoing training sessions designed for all NSAH staff to maintain and strengthen skills.
• Perform other duties and responsibilities as assigned, in support of NSAH’s operations and service delivery.

NSAH Support Specialist – Saturday, Sunday, Monday, 3:00 PM ET–11:00 PM ET

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines operated by RAINN.
• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
• Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients.
• Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
• Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
• Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
• Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
• Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.

NSAH Support Specialist

• Provide consistent, high-quality support to those reaching out through the National Sexual Assault Hotline
• Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills
• Complete regular training on serving NSAH users
• Answer inbound crisis-intervention telephone calls and online chats
• Provide timely, accurate support to NSAH users
• Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts
• Facilitate and manage online group chat services/sessions
• Attend required monthly NSAH all-staff meetings
• Assist with NSAH-specific data collection by completing session assessments during each shift

NSAH Support Specialist, Saturday/Sunday/Monday, 3:00 PM ET–11:00 PM ET

• Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline.
• Answer inbound crisis-intervention telephone calls and online chats.
• Provide timely, accurate support to NSAH users.
• Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols.
• Supervise inbound crisis-intervention calls and chats.
• Assist with semi-annual call-throughs to audit resource databases.

• deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines
• utilize crisis intervention best practices
• answer inbound crisis-intervention telephone calls and online chats
• provide timely, accurate support, including referrals to relevant resources
• collaborate with fellow hotline staff to ensure high-quality service delivery
• facilitate and manage online group chat services/sessions
• collect and enter client-specific data for all contacts
• attend and actively participate in ongoing training sessions

General

• Update, implement, and manage a comprehensive multi-channel development strategy to grow funding from major donors, individual donors, corporations, foundations, and planned giving
• Set and meet ambitious annual revenue goals and multi-year fundraising campaign targets
• Manage performance measures, dashboards, and reporting structures to constantly evaluate the effectiveness of fundraising efforts across all channels
• Represent RAINN to donors, prospects, fundraising volunteers, and the public
• Manage and grow a robust major gifts program, personally cultivating, soliciting, and stewarding a portfolio of high-capacity donors and prospects
• Identify new potential board members who have fundraising capacity; work closely with existing board members to help them meet give/get goals

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

NSAH Support Specialist – Saturday, Sunday, Monday, 3:00 PM ET–11:00 PM ET

NSAH Support Specialist

NSAH Support Specialist, Saturday/Sunday/Monday, 3:00 PM ET–11:00 PM ET

NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

NSAH Support Specialist

Chief Development Officer