NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

RAINN

Support Specialist for National Sexual Assault Hotline providing crisis intervention and support. Work involves answering calls, providing resources, and maintaining knowledge of policies.

Posted 7/14/2026part-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in crisis intervention and client support, with a strong ability to communicate effectively in English and Spanish. Familiarity with Google Workspace applications and adherence to organizational policies are essential for delivering high-quality support.

Highest-signal resume keywords

Crisis InterventionClient Support ExperienceSpanish FluencyGoogle Workspace ProficiencyTyping Speed (35 WPM)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionClient SupportTyping SpeedResource Database Auditing

Soft Skills

Effective CommunicationEmpathy

Tools & Technologies

Google WorkspaceInstant Messaging Platforms

Industry Keywords

Sexual Violence AwarenessCrisis SupportSocial ServicesCustomer Service

About the role

Key responsibilities & impact

Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline.
Answer inbound crisis-intervention telephone calls and online chats.
Provide timely, accurate support to NSAH users.
Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols.
Supervise inbound crisis-intervention calls and chats.
Assist with semi-annual call-throughs to audit resource databases.

Requirements

What you’ll need

Must be literate and fluent in English.
Spanish fluency may be required for certain roles.
Must be able to pass a typing test with at least 35 WPM score.
Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention.
Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms).
Must be comfortable discussing issues surrounding sexual violence.
Must be comfortable using instant messaging platforms and handling phone-based communication.

Benefits

Comp & perks

Employee assistance
Paid vacation
Sick leave
Paid holidays
Free access to the building fitness center