NSAH Support Specialist, Saturday/Sunday/Monday, 3:00 PM ET–11:00 PM ET

RAINN

Support Specialist for the National Sexual Assault Hotline providing crisis intervention. Delivering trauma-informed assistance and collaborating with the Victim Services team.

Posted 7/14/2026part-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in crisis intervention techniques and effective communication skills while providing high-quality support to individuals in distress. Capable of managing online group sessions and collaborating with team members in a remote environment.

Highest-signal resume keywords

Crisis InterventionClient Support ExperienceFluency In EnglishProficiency In Google WorkspaceTyping Speed Of 35 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis Intervention TechniquesClient SupportData CollectionSession AssessmentTyping Skills

Soft Skills

Listening SkillsAbility To Work Under PressureComposure In Stressful Situations

Tools & Technologies

Instant Messaging PlatformsGoogle Workspace

Certifications & Qualifications

Criminal Background Check

Industry Keywords

National Sexual Assault HotlineSocial ServicesCustomer ServiceQuality Assurance

About the role

Key responsibilities & impact

Provide consistent, high-quality support to those reaching out through the National Sexual Assault Hotline
Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills
Complete regular training on serving NSAH users
Answer inbound crisis-intervention telephone calls and online chats
Provide timely, accurate support to NSAH users
Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts
Facilitate and manage online group chat services/sessions
Attend required monthly NSAH all-staff meetings
Assist with NSAH-specific data collection by completing session assessments during each shift

Requirements

What you’ll need

Must be literate and fluent in English
Spanish fluency may be required for certain roles and will be assessed when applicable
Must be able to pass a typing test with at least 35 WPM score
Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention
Must be comfortable using instant messaging platforms and handling phone-based communication
Ability to work well under pressure and maintain composure during stressful situations
Ability to work effectively in a remote environment
Proficiency in Google Workspace applications
Must complete and pass a criminal background check administered by RAINN

Benefits

Comp & perks

Employee assistance
Paid vacation
Sick leave
Paid holidays
Free access to the building fitness center