NSAH Support Specialist

RAINN

Support Specialist delivering high-quality support through the National Sexual Assault Hotline. Utilizing crisis intervention best practices for trauma-informed assistance and resource referrals.

Posted 7/14/2026part-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in crisis intervention and client support, with a strong ability to communicate effectively through various channels. Experienced in utilizing Google Workspace applications to manage client interactions and data entry.

Highest-signal resume keywords

Crisis InterventionClient SupportGoogle Workspace ProficiencyTyping Speed (35 WPM)Experience in Social Services

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis Intervention Best PracticesClient Data EntryTelephone CommunicationOnline Chat FacilitationReferral Management

Soft Skills

CollaborationActive ParticipationEffective Communication

Tools & Technologies

Instant Messaging PlatformsGoogle Workspace

Industry Keywords

Sexual Violence AwarenessDirect Client SupportCustomer Service

About the role

Key responsibilities & impact

deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline and partner hotlines
utilize crisis intervention best practices
answer inbound crisis-intervention telephone calls and online chats
provide timely, accurate support, including referrals to relevant resources
collaborate with fellow hotline staff to ensure high-quality service delivery
facilitate and manage online group chat services/sessions
collect and enter client-specific data for all contacts
attend and actively participate in ongoing training sessions

Requirements

What you’ll need

must be literate and fluent in English
one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention
must be able to pass a typing test with at least 35 WPM score
must be comfortable using instant messaging platforms and handling phone-based communication
must be comfortable discussing issues surrounding sexual violence
proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms)

Benefits

Comp & perks

employee assistance
paid vacation
sick leave
paid holidays
free access to the building fitness center