NSAH Support Specialist – Saturday, Sunday, Monday 11:00 PM ET–7:00 AM ET

RAINN

Support Specialist for the National Sexual Assault Hotline assisting survivors and partners via hotline and online chat. Utilizing crisis intervention skills and providing trauma-informed support.

Posted 7/22/2026part-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention and client support, with proficiency in Google Workspace applications and effective communication skills in both English and Spanish. Capable of maintaining composure under pressure while delivering high-quality support in a remote environment.

Highest-signal resume keywords

Crisis InterventionClient Support ExperienceGoogle Workspace ProficiencyFluency in EnglishTyping Speed of 35 WPM

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis InterventionClient Support ExperienceTyping Speed of 35 WPMProficiency in Google Workspace

Soft Skills

Ability to Work Under PressureEffective CommunicationCollaboration

Tools & Technologies

Instant Messaging Platforms

Certifications & Qualifications

Criminal Background Check

Industry Keywords

Social ServicesCustomer ServiceCrisis Intervention

About the role

Key responsibilities & impact

Deliver consistent, high-quality support to hotline users
Utilize crisis intervention best practices
Answer inbound crisis-intervention telephone calls and online chats
Provide timely, accurate support and connect with relevant resources
Collaborate with fellow NSAH hotline staff
Attend required monthly NSAH all-staff meetings
Complete initial training and maintain expertise in the unique needs of each client

Requirements

What you’ll need

Must be literate and fluent in English
Spanish fluency may be required for certain roles
Must be able to pass a typing test with at least 35 WPM score
Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention
Must be comfortable using instant messaging platforms and handling phone-based communication
Ability to work well under pressure and maintain composure during stressful situations
Ability to work effectively in a remote environment
Proficiency in Google Workspace applications
Must complete and pass a criminal background check administered by RAINN

Benefits

Comp & perks

employee assistance
paid vacation
sick leave
paid holidays
free access to building fitness center