NSAH Support Specialist – Saturday, Sunday, Monday, 3:00 PM ET–11:00 PM ET

RAINN

Support Specialist for the National Sexual Assault Hotline assisting survivors with crisis intervention. Engaging with individuals and providing timely, professional support in a remote environment.

Posted 7/22/2026part-timeRemote • District of Columbia, Washington • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in crisis intervention and client support, with proficiency in communication and data management tools. Committed to providing compassionate assistance to individuals in distress while adhering to organizational policies and protocols.

Highest-signal resume keywords

Crisis InterventionClient Support ExperienceFluency in EnglishProficiency in Google WorkspaceAbility to Work Under Pressure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis Intervention Best PracticesData Collection and ManagementTyping Proficiency (35 WPM)Safety PlanningResource Referral

Soft Skills

Effective CommunicationProblem SolvingTeam CollaborationResilienceAdaptability

Tools & Technologies

Instant Messaging PlatformsGoogle Workspace Applications

Industry Keywords

Sexual Violence AwarenessSocial ServicesCustomer ServiceHotline SupportQuality Assurance

About the role

Key responsibilities & impact

Deliver consistent, high-quality support to those reaching out through the National Sexual Assault Hotline, as well as through partner hotlines operated by RAINN.
Utilize crisis intervention best practices including safety planning, brainstorming, and listening skills to provide compassionate support to hotline users.
Complete regular training on serving NSAH users and users of hotlines RAINN operates for clients, staying up to date on the specific needs of each client.
Answer inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
Maintain knowledge regarding the specific needs of users of client hotlines, including, but not limited to: college populations, law enforcement, nurses and civilians.
Provide timely, accurate support to NSAH users, including offering appropriate referrals and connecting them with relevant resources.
Collaborate with fellow NSAH hotline staff and assist with quality assurance efforts to ensure consistent, high-quality service delivery.
Monitor NSAH sessions and offer real-time support and guidance to staff and peers to ensure effective, high-quality service delivery.
Maintain knowledge and adhere to RAINN's and NSAH's policies and protocols as well as those of client contracts.
Supervise inbound crisis-intervention telephone calls and online chats to NSAH users and client hotlines.
Facilitate and manage online group chat services/sessions, ensuring a safe, supportive, and well-moderated environment for participants.
Assist with semi-annual call-throughs to audit resource databases.
Assist with NSAH-specific data collection by completing session assessments during each shift and promptly notifying the Shift Manager or Lead on Duty of any new information, trends, or concerns that arise.
Collect and enter client-specific data for all client contacts.
Commit to 24/7 service coverage by working a minimum of two (2) holidays per year, helping ensure that survivors and their loved ones have uninterrupted access to critical support.
Attend required monthly NSAH all-staff meetings to stay informed and aligned with program updates and priorities.
Attend and actively participate in ongoing training sessions designed for all NSAH staff to maintain and strengthen skills.
Perform other duties and responsibilities as assigned, in support of NSAH’s operations and service delivery.

Requirements

What you’ll need

Must be literate and fluent in English and able to pass a proficiency test during the interview process.
Spanish fluency may be required for certain roles and will be assessed when applicable.
Must be able to pass a typing test with at least 35 WPM score.
Must have a minimum of one (1) year of experience in social services, customer service, or another field involving direct client support or crisis intervention.
Possess the ability to effectively communicate information and respond to questions in person-to-person and small group situations with visitors, general public and other employees within the organization.
Must be comfortable using instant messaging platforms and handling phone-based communication.
Ability to work well under pressure and maintain composure during stressful situations; ability to handle shifting and multiple priorities.
Ability to work effectively in a remote environment, including maintaining focus, managing time independently, and staying connected with the team through virtual communication tools.
Ability to solve problems and deal with a wide range of situations.
Ability to interpret a variety of instructions, both written and oral.
Ability to exercise good judgment when faced with complex decisions.
Resiliently positive and energetic attitude, with the ability to successfully work on a team and independently.
Willingness to work a non-traditional schedule, which will include evenings and/or weekends/holidays.
Must be 18 years of age or older.
Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms) with demonstrated ability to effectively utilize these tools for communication, collaboration, organization, and data management.
Must be comfortable discussing issues surrounding sexual violence.
Have a passion for RAINN's mission.
Must complete and pass a criminal background check administered by RAINN.

Benefits

Comp & perks

employee assistance
paid vacation
sick leave
paid holidays
free access to the building fitness center