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Travel Customer Service Representative
AdvertiserRemote Customer Service Representative providing vacation planning assistance for clients in the travel industry. Excellent customer service and communication are essential for this flexible role.
Posted 6/27/2026part-timeRemote • District of Columbia, Maryland, Virginia, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite
About the role
Key responsibilities & impact- Assist clients with travel inquiries and vacation planning
- Provide outstanding customer service before, during, and after the planning process
- Research vacation packages, cruises, resorts, hotels, tours, and destinations
- Learn travel supplier booking systems and educational resources
- Recommend travel options based on client preferences
- Build positive relationships with clients through excellent communication
- Maintain accurate client records and follow-up communications
- Participate in virtual training sessions and supplier education programs
- Stay informed about travel promotions, destinations, and industry updates
- Utilize company-provided tools and educational resources
- Collaborate with mentors and team members
- Continue building travel industry knowledge through ongoing learning opportunities
Requirements
What you’ll need- Friendly and customer-focused
- Strong communicators with excellent interpersonal skills
- Organized and detail-oriented
- Comfortable working independently in a remote environment
- Self-motivated with a willingness to learn
- Professional, dependable, and reliable
- Interested in travel, hospitality, tourism, or customer service
- Previous experience in customer service, hospitality, retail, administrative support, sales support, tourism, or travel is helpful but not required.
Benefits
Comp & perks- Remote work opportunity
- Flexible scheduling
- Comprehensive online training
- Live mentorship and ongoing support
- Access to travel industry education and supplier resources
- Professional development opportunities
- Company-provided tools and learning materials
- A collaborative and supportive team environment
- Opportunities to expand your customer service and travel knowledge
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicecommunicationinterpersonal skillsorganizational skillsdetail-orientedself-motivatedreliableprofessionalfriendlywillingness to learn