Customer Support Operations

TransUnion

Customer Support role in telecom solutions at TransUnion. Involves resolving customer inquiries and ensuring smooth service delivery.

Posted 6/19/2026full-timeLouisville • District of Columbia, Illinois, Kentucky, New York, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $26 per hourWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating with customers and internal teams.
Monitor number pooling processes, identify irregularities, and review daily reports to ensure accuracy.
Communicate with providers and customers to support smooth number porting while ensuring compliance and timely updates.
Process and track orders through the portability lifecycle, resolving allocation and troubleshooting issues.
Maintain accurate records, manage helpdesk tickets, and meet SLA requirements for response times.
Act as a subject matter expert, handle complex issues and key clients, and escalate concerns as needed.
Partners with internal teams to resolve network/system issues and support testing and release activities.
Use analytics and KPI reporting to support business decisions while providing 24/7 operational support.

Requirements

What you’ll need

Bachelor’s degree preferred with 4–5 years of customer support/helpdesk or telecom experience, including 3+ years of technical application support.
Strong knowledge of telecom concepts, especially Local Number Portability (LNP), routing, switching, and IP protocols.
Excellent verbal and written communication, strong interpersonal skills, and a customer-focused mindset with CRM experience.
Strong analytical, problem-solving, and decision-making skills, with the ability to simplify complex information for clients.
Ability to multitask in high-volume environments, manage escalations, and demonstrate leadership and collaboration.
Advanced proficiency in Microsoft Office tools, especially Excel (including pivot tables and reporting), Outlook, Word, and PowerPoint.
Experience in using Salesforce or similar ticketing systems, with the ability to manage support workflows and process orders through web-based tools.

Benefits

Comp & perks

Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.
Spousal, domestic partner, and other eligible dependent coverage is available on select plans.
Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability.
You can also opt into a legal plan, pet insurance, and travel accident coverage.
From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter.
Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.
Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supporthelpdesktechnical application supportLocal Number Portability (LNP)routingswitchingIP protocolsanalyticsKPI reportingorder processing

Soft Skills

verbal communicationwritten communicationinterpersonal skillscustomer-focused mindsetanalytical skillsproblem-solvingdecision-makingmultitaskingleadershipcollaboration