Customer Service Technician

Gritter Francona

Customer Service Technician responding to technical issues for Veterans Affairs. Liaising between clients and engineering teams to resolve customer problems.

Posted 6/19/2026full-timeRemote • District of Columbia, Florida, Louisiana, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to technical issues escalated by customers
Act as a liaison between operations, the client, and Engineering/Development
Respond to end user request for assistance using existing manuals and scripted responses
Effectively interact with customers and refer ongoing issues to the appropriate engineering support team

Requirements

What you’ll need

High school diploma or GED
Experience with problem solving, debugging, and providing solutions to technical issues
Ability to prioritize and execute tasks in a high-pressure environment.
Experience working within a team-oriented, collaborative, agile environment.
Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
Experience documenting and communicating work-a-rounds and solutions clearly

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Gritter Francona Website LinkedIn All Job Openings 51 - 200 employees Founded 2013 🏛️ Government 🔒 Cybersecurity 🤖 Artificial Intelligence Government
Cybersecurity
Artificial Intelligence Gritter Francona is a veteran-founded professional services firm based in Rockville, MD that provides mission support and technology services to government and enterprise clients. The company emphasizes veteran skills and values and offers transformation and optimization, information technology (cloud migration, system integration, business architecture, automation), data governance and analytics, AI integration and solution development, and cybersecurity services including DevSecOps, penetration testing, vulnerability assessment, and identity and access management. Gritter Francona also delivers program management, training, media & communications operations, finance/budget/acquisition support, and executive/administrative support, positioning itself as a government-focused IT and security contractor. Customer Service Technician 🔥 1 hour ago 🏛️ District of Columbia, Florida, +2 more states – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to technical issues escalated by customers
Act as a liaison between operations, the client, and Engineering/Development
Respond to end user request for assistance using existing manuals and scripted responses
Effectively interact with customers and refer ongoing issues to the appropriate engineering support team 🎯 Requirements
High school diploma or GED
Experience with problem solving, debugging, and providing solutions to technical issues
Ability to prioritize and execute tasks in a high-pressure environment.
Experience working within a team-oriented, collaborative, agile environment.
Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
Experience documenting and communicating work-a-rounds and solutions clearly Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Experience Specialist 🔥 2 hours ago Quince 1001 - 5000 🛍️ eCommerce 🛒 Retail 👗 Fashion Website LinkedIn All Job Openings Customer Experience Specialist delivering thoughtful service to customers via chat, email, phone, and social channels. Aiming for excellence in interactions and customer satisfaction. 🇺🇸 United States – Remote 💵 $23 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Support Team Lead – Overnight 🔥 2 hours ago Mudflap 11 - 50 🚗 Transport 💸 Finance 🤝 B2B Website LinkedIn All Job Openings Customer Support Team Lead at Mudflap, managing agents and ensuring exceptional overnight support services. Leading operational excellence and team development in the trucking industry. 🇺🇸 United States – Remote 💵 $60k - $70k / year 💰 Pre Seed Round on 2018-11 ⏰ Full Time 🟠 Senior 💝 Customer Support Customer Experience Associate 🔥 2 hours ago Natera 1001 - 5000 🧬 Biotechnology ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Customer Experience Associate at Natera assisting domestic and international customers with inquiries and processing requests related to genetic testing. 🇺🇸 United States – Remote 💵 $19 - $22 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Experience Supervisor 🔥 2 hours ago ISC (Integrated Specialty Coverages, LLC) 201 - 500 🏢 Enterprise Website LinkedIn All Job Openings Customer Experience Supervisor leading a team of Specialists to support brokers, insureds, and carriers in insurance operations. Balances personal workload with coaching and leadership responsibilities. 🇺🇸 United States – Remote 💵 $26 - $33 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Service – Commercial Lines, P&C 🔥 3 hours ago Team Focus Insurance Group 201 - 500 ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Service role providing concierge-level assistance for workers’ compensation policies in P&C insurance. Managing high-volume inquiries through calls, emails, and chats. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

problem solvingdebuggingtechnical issue resolution

Soft Skills

communicationcollaborationprioritizationself-motivationtask execution under pressure

Certifications

high school diplomaGED