Gritter Francona

Program Manager

• - Provide analytical support for program management and strategic communications tasks ensuring alignment with mission and strategic goals.
• - Create executive-level reports and presentations to communicate business needs evaluation, strategic initiatives, multi-year planning, project progress, and outcomes to leadership.
• - Assist in the strategic planning, development, and implementation of communication strategies to enhance stakeholder engagement and information dissemination.
• - Utilize project management software to track project progress and deliverables.
• - Collaborate with team members to ensure project milestones are met and align with strategic goals, effective communication with stakeholders, and alignment with Capability Architectures and Business Frameworks.
• - Support Multi-Year Programming (MYP) processes, ensuring strategic alignment of IT investments and business needs.

Senior Communications Program Analyst

Platform Engineer

• Lead the **design, development, implementation, and maintenance** of Microsoft SharePoint and Power Platform solutions across the contract.
• Serve as the **subject matter expert (SME)** for Power Platform and Microsoft O365 configuration within assigned areas of expertise.
• Design and develop solutions using:
• - **Power Apps** (Canvas and Model-Driven)
• - **Power Automate** (cloud and desktop flows)
• - **Power BI** (dashboards, reports, data modeling, and analytics)
• - **SharePoint Online** (sites, lists, libraries, workflows, and integrations)
• Ensure SharePoint and Power Platform solutions are:
• - Visually professional and consistent with organizational branding
• - Optimized for usability, accessibility, and user experience
• - Scalable, secure, sustainable, and compliant with governance standards
• Provide **technical leadership and mentorship**, offering guidance on design decisions, troubleshooting, enhancements, and best practices.
• Collaborate with clinical, technical, and business stakeholders to translate requirements into high-quality solutions that support clinical workflows.
• Ensure delivered solutions meet **quality standards**, are clinically acceptable, and align with organizational and contractual requirements.
• Establish and enforce **standards, documentation, and governance practices** for Power Platform and SharePoint development.
• Support ongoing maintenance, optimization, and enhancement of existing solutions.

Power Platform Developer

Communications

• Lead the development and execution of organizational communications strategies tailored to various audiences.
• Serve as the primary communications advisor to senior leaders.
• Oversee the creation and approval of narrative and multimedia communication products.
• Direct the development of key messages, speeches, and briefing materials.
• Lead and mentor a high-performing communications team.
• Oversee the design and delivery of digital, print, and multimedia products.
• Develop and execute stakeholder engagement strategies.
• Ensure communications adhere to quality, clarity, and editorial standards.
• Translate complex scientific and technical concepts into plain language.

Strategic Communications Specialist

Director

• Lead the informatics strategy and roadmap for the contract, aligning clinical, operational, and IT goals to organizational strategy and regulatory requirements.
• Chair or co-chair clinical informatics committees, governance councils, and multidisciplinary working groups.
• Establish and enforce clinical informatics policies, standards, and best practices, including change control and clinical safety/quality oversight.
• Translate clinical requirements into optimized, evidence-based workflows, order sets, clinical decision support (CDS), care pathways, and documentation standards.
• Champion safety, usability, and clinician experience by applying human factors and workflow engineering principles.
• Ensure content standardization (terminologies, value sets, templates) and reduce unwarranted variation across sites, service lines, and specialties.
• Oversee selection, configuration, and optimization of EHRs and related systems (e.g., ancillary, device integration, imaging, telehealth, patient engagement, population health).
• Guide data quality initiatives, interoperability (HL7, FHIR, APIs, registries, HIE), and analytics to support clinical quality, performance improvement, and reporting.
• Evaluate and govern the use of AI/ML-enabled clinical tools and decision support for safety, bias mitigation, transparency, and clinical efficacy.
• Ensure clinical informatics deliverables are **acceptable, high quality, and standardized** to meet clinical, contractual, and regulatory standards (e.g., CMS, The Joint Commission, ONC, HIPAA).
• Lead clinical risk assessments, safety event reviews related to health IT, and corrective actions.
• Oversee testing, validation, and go-live readiness for clinical functionality and content changes.
• Serve as the clinical liaison among providers, nursing, ancillary departments, IT, operations, and executive leadership.
• Lead structured change management strategies, including communication plans, stakeholder alignment, and adoption metrics.
• Direct clinician education, competency, and super-user programs; monitor adoption and satisfaction and remediate barriers.
• Manage the contract’s clinical informatics scope, staffing, budget (as applicable), milestones, deliverables, and risk management.
• Produce high-quality documentation (program plans, governance artifacts, status reports, SOPs, validation evidence) and present to internal/external stakeholders.
• Ensure timely, compliant delivery across environments.

Clinical Informatics Director, MD/DO

Engineer

• Serve as the **HFE lead for the contract**, owning the HFE strategy, roadmap, and quality bar for deliverables; establish HFE governance, definitions of ready/done, templates, and review gates.
• Translate **state‑of‑the‑art research and industry trends** in human factors, cognitive/organizational psychology, and clinical informatics into scalable methods and guidance for teams.
• Champion **Lean‑Agile** principles within a SAFe® environment, shaping ART ceremonies (PI Planning, System Demo, Inspect & Adapt) to drive value delivery and continuous improvement.
• Plan and execute **mixed‑methods research** (contextual inquiry, cognitive task analysis, diary studies, think‑aloud protocols, surveys, card sorting, tree testing, formative/summative usability) tailored to risk and regulatory context.
• Design and conduct **workflow analyses** across clinical informatics domains (e.g., order entry, medication administration, care coordination, documentation, decision support) to identify **latent conditions**, handoff risks, and transient failure modes that **evade unit testing**.
• Apply advanced **risk and resilience methods** (e.g., FMEA/FMECA, STPA, bow‑tie analysis, FRAM, HFACS) to anticipate and mitigate human‑system hazards.
• Visualize and articulate **system‑wide impacts** of design changes on **all user groups** (end users, supervisors, support staff, patients, administrators).
• Recommend **redesigns** or **operational mitigations** to minimize negative outcomes when changes are constrained or products/processes are essential.
• Collaborate with product, engineering, clinical SMEs, and data teams to prototype designs (low‑ to high‑fidelity) and evaluate effects on safety, workflow, workload, and adoption.
• Provide **thoughtful, actionable suggestions during live demo calls**; adapt in real time to participant feedback in user sessions of any type (moderated, unmoderated, remote, in‑person).
• Mentor cross‑functional teams in HFE practices; deliver trainings and brown‑bag sessions to **empower high‑performing Agile teams**.
• Define and track **HFE KPIs** (e.g., task success, time‑on‑task, error rates, cognitive load, adoption, defect escape rate, alert fatigue indices).
• Produce clear, standards‑aligned HFE documentation (protocols, moderation guides, test plans, risk analyses, traceability matrices, usability engineering files, summative reports).
• Ensure alignment with applicable **standards and guidance**

Lead Human Factors Engineer

Analyst

• Lead and mentor a team of Health IT Informatics Analysts specializing in clinical systems and data standardization
• Establish and enforce informatics standards, best practices, and quality assurance processes
• Review and approve informatics artifacts to ensure accuracy, consistency, and compliance with organizational and client expectations
• Serve as the escalation point for complex informatics, configuration, and requirements challenges
• Act as a primary client-facing representative for Health IT informatics activities
• Build and maintain strong relationships with clinicians, researchers, administrators, vendors, and technical teams
• Facilitate stakeholder meetings, workshops, and working sessions to elicit and validate requirements
• Translate clinical and business needs into clear, actionable functional and non-functional requirements
• Lead requirements elicitation, analysis, documentation, validation, and change management activities
• Develop and maintain requirements artifacts, including use cases, user stories, workflows, data dictionaries, and traceability matrices
• Ensure alignment of requirements with clinical workflows, regulatory standards, and Health IT best practices
• Support User Acceptance Testing (UAT) planning, execution, defect triage, and resolution
• Provide expert-level configuration, analysis, and support for OH and/or CPRS/VistA systems
• Lead informatics activities related to the capture, standardization, and use of health and clinical data
• Support systems and data used for therapeutic discovery, medical research, clinical operations, and life sciences initiatives
• Ensure accurate information modeling and data governance practices across Health IT solutions
• Develop and maintain comprehensive documentation for systems, processes, and data flows
• Create standardized templates and artifacts to support repeatable, high-quality informatics delivery
• Identify opportunities for process improvement and optimization within clinical informatics workflows

Lead Health Informatics Analyst

• Lead and manage an informatics project, including both large, enterprise‑scale initiatives and smaller, tactical efforts within a clinical informatics environment.
• Provide program‑level oversight of scope, schedule, cost, performance, and quality to ensure successful execution and delivery of contract objectives.
• Direct and coordinate programmatic resources across multiple functional and technical domains to ensure features are acceptable, of high quality, and compliant with industry standards.
• Apply deep expertise in the full systems development life cycle (SDLC), from strategic planning and requirements through design, implementation, testing, deployment, and sustainment.
• Leverage knowledge of enterprise‑wide network engineering, strategic information planning, business process reengineering, organizational structure, and management practices to drive effective solutions.
• Identify, assess, and mitigate program risks, developing and executing proactive risk management and issue resolution strategies.
• Ensure disciplined cost, schedule, and performance management, including forecasting, reporting, and corrective action planning.
• Champion and apply SAFe® Lean Agile principles and practices to drive value delivery, sustain organizational change, and promote operational excellence.
• Empower and support high‑performing Agile teams, fostering collaboration, accountability, and continuous improvement.
• Serve as a senior‑level liaison with stakeholders, customers, and leadership, providing clear communication, status reporting, and strategic guidance.

Informatics Program Manager

• Develop and implement strategic plans ensuring alignment with IT strategy and mission.
• Conduct detailed analysis and research to support strategic planning activities, including the development of business cases and evaluation of IT investment priorities.
• Create comprehensive reports and presentations for executive leadership, providing insights into strategic direction and project progress.
• Implement change management strategies to support new initiatives and process improvements.
• Collaborate with team members and stakeholders to ensure strategic goals are met and integrated into the Multi-Year Programming (MYP) process.
• Maintain and manage documentation and critical artifacts related to assigned tasks.
• Facilitate strategic planning sessions and workshops with leadership.