Gritter Francona

Program Manager

• Analyze and evaluate the effectiveness of the healthcare program.
• Assess the quality of current and future VHA programs to determine ways to improve programs.
• Measure success, outcomes, and improvement programs.
• Execute program operations to meet the previously established goals and objectives.
• Provide input on program evaluation and improvement to increase productivity/program performance.
• Identify program resources and assist in the development of program reports.

Senior Program Analyst

Data Analyst

• Collect, clean, and analyze structured and unstructured data from multiple sources.
• Develop and maintain dashboards, reports, and data visualizations to support program objectives.
• Identify data trends, patterns, and anomalies to support operational and policy decisions.
• Collaborate with government stakeholders, program managers, and technical teams to define data requirements and reporting needs.
• Ensure data accuracy, integrity, and compliance with federal data security and privacy regulations.
• Prepare and present findings, reports, and visualizations to both technical and non-technical audiences.
• Support automation of data processing and reporting workflows.
• Contribute to continuous process improvement and performance metrics development.

Senior Data Analyst

Business Analyst

• Communicate the value of work being delivered and the goal of the sprint in relation to overall business value.
• Participate actively in daily Scrums, Sprint Planning Meetings, Sprint Reviews, and Retrospectives to support, collaborate, and communicate critical updates.
• Inspect product progress during and at the end of sprints through BA reviews, facilitating timely feedback and corrections ahead of stakeholder testing.
• Answer implementation questions from the development team, based on the functionality delivered.
• Be readily available in team meetings, slack channels, emails, etc., to provide guidance and support.
• Provide input on test plans, highlighting edge cases outside of happy path testing to develop comprehensive end-to-end test coverage.
• Assist in writing and breaking down user stories into appropriately sized items for the development team, ensuring stories have well-formed acceptance criteria and a clear definition of done.
• Conduct technical elaborations
• Ensure flawless execution on requirements, maintaining communication throughout each sprint to review progress, escalate issues, and validate technical delivery alignment with functional requirements.
• Create and maintain the development team product backlog
• Hold recurring backlog refinement meetings with the development team to ensure the development work meets or adjusts as needed to deliver on the business need.

Senior Business Analyst

Project Manager

• Develop and implement strategic plans ensuring alignment with VHA strategy and mission
• Conduct detailed research to support strategic planning intiatives
• Create presentations for executive leadership that provide insights to strategic direction
• Facilitate strategic planning sessions
• Develop presentation materials, briefings, and memorandums for **VHA Senior Leadership on topics such as VHA IT budget, IT governance, and SIM processes.**
• Create and update the SIM Communications and Stakeholder Engagement Plan, including objectives, strategies, stakeholder identification, key messages, distribution plans, and evaluation methods.
• Produce quarterly internal newsletters and develop external communications like email announcements and reference guides illustrating SIM's Intake Process.
• Support the development and update of SIM communication products, including branding materials, toolkits, videos, elevator speeches, fact sheets, blogs, and briefing slide decks.
• Manage and support meetings on behalf of the EDO, including interaction with VHA Leadership, SIM's customers, Program Offices, Field Representatives, and other stakeholders to develop agendas, prepare materials, coordinate scheduling, meeting facilitation, decision-making process, and minute-taking.
• Coordinate meeting preparations for the **VHA Business Owner Forum (BOF)**, including agenda development, presentation material consolidation, meeting facilitation, and action item tracking.
• Coordinate and develop updates for SIM Quarterly Strategic Briefs for All Hands Meetings, highlighting quarterly accomplishments, milestones, and risks for each SIM division.
• Provide change management support following the Prosci Change Management Framework to implement change management strategies to support program operations and stakeholder engagement.
• Lead and manage program management tasks for the EDO, ensuring alignment with strategic goals, including developing and maintaining the EDO Project Management Plan (PMP).
• Analyze SIM operations and make recommendations for process improvement.
• Facilitate strategic planning sessions and workshops with leadership.
• Identify and report operational and project risks and mitigate assigned risks in accordance with the program's or project's risk management process.

Strategic Planning Project Manager

• Develop and implement strategic plans ensuring alignment with IT strategy and mission.
• Conduct detailed analysis and research to support strategic planning activities, including the development of business cases and evaluation of IT investment priorities.
• Create comprehensive reports and presentations for executive leadership, providing insights into strategic direction and project progress.
• Implement change management strategies to support new initiatives and process improvements.
• Collaborate with team members and stakeholders to ensure strategic goals are met and integrated into the Multi-Year Programming (MYP) process.
• Maintain and manage documentation and critical artifacts related to assigned tasks.
• Facilitate strategic planning sessions and workshops with leadership.

• Lead the program area: set strategic goals, objectives, milestones; align with facility/VHA project mission and priorities.
• Plan, organize, direct and evaluate all aspects of the program—including staffing, budget/resource allocation, policy/procedure development, and performance monitoring.
• Manage a multidisciplinary team to deliver coordinated, high‐quality service
• Ensure compliance with national VHA directives
• Use data and performance measures to evaluate program effectiveness, identify opportunities for improvement, and implement quality improvement initiatives.
• Develop and monitor program budgets, track fund control points, forecast resource needs, and implement cost‐effective strategies.
• Oversee staff development: orientation, competencies, training, performance evaluations, setting staff objectives, recommending awards/advancements, and managing disciplinary issues as needed.
• Develop, implement, and maintain standard operating procedures (SOPs), program manuals, workflows, and documentation systems.
• Communicate program status, risks, outcomes, and recommendations to senior leadership; prepare special reports and briefings as required.

VHA Program Manager

VA Project Manager

Communications

• Develop presentation materials, briefings, and memorandums for **VHA Senior Leadership on topics such as VHA IT budget, IT governance, and SIM processes.**
• Create and update the SIM Communications and Stakeholder Engagement Plan, including objectives, strategies, stakeholder identification, key messages, distribution plans, and evaluation methods.
• Produce quarterly internal newsletters and develop external communications like email announcements and reference guides illustrating SIM's Intake Process.
• Support the development and update of SIM communication products, including branding materials, toolkits, videos, elevator speeches, fact sheets, blogs, and briefing slide decks.
• Manage and support meetings on behalf of the EDO, including interaction with VHA Leadership, SIM's customers, Program Offices, Field Representatives, and other stakeholders to develop agendas, prepare materials, coordinate scheduling, meeting facilitation, decision-making process, and minute-taking.
• Coordinate meeting preparations for the **VHA Business Owner Forum (BOF)**, including agenda development, presentation material consolidation, meeting facilitation, and action item tracking.
• Coordinate and develop updates for SIM Quarterly Strategic Briefs for All Hands Meetings, highlighting quarterly accomplishments, milestones, and risks for each SIM division.
• Provide change management support following the Prosci Change Management Framework to implement change management strategies to support program operations and stakeholder engagement.
• Lead and manage program management tasks for the EDO, ensuring alignment with strategic goals, including developing and maintaining the EDO Project Management Plan (PMP).
• Analyze SIM operations and make recommendations for process improvement.
• Facilitate strategic planning sessions and workshops with leadership.
• Identify and report operational and project risks and mitigate assigned risks in accordance with the program's or project's risk management process.

Communications Specialist

Management Analyst

• Develop and implement strategic plans ensuring alignment with VHA strategy and mission.
• Conduct detailed analysis and research to support strategic planning activities.
• Create comprehensive reports and presentations for executive leadership, providing insights into strategic direction and project progress.
• Implement change management strategies to support new initiatives and process improvements.
• Maintain and manage documentation and critical artifacts related to assigned tasks.
• Facilitate strategic planning sessions and workshops with leadership.