Senior Production/Operations Specialist

Gritter Francona

Senior Production/Operations Specialist providing operational leadership in healthcare IT for Veterans Affairs. Managing production activities to ensure efficient service delivery and system performance.

Posted 7/30/2026full-timeRemote • District of Columbia, Florida, Texas, Washington • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operational management within healthcare settings, focusing on production operations, process improvement, and cross-functional collaboration. Proficient in analyzing performance metrics and implementing strategies to enhance service delivery and operational efficiency.

Highest-signal resume keywords

Operational ManagementProcess ImprovementCross-Functional CoordinationHealthcare OperationsPerformance Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Production OperationsOperational PlanningWorkflow OptimizationForecastingResource UtilizationPerformance ManagementOperational GovernanceValue Stream InitiativesContinuous Process ImprovementOperational Reporting

Soft Skills

Analytical SkillsProblem-SolvingOrganizational SkillsCommunication SkillsCollaboration

Industry Keywords

Healthcare Information TechnologyService Level AgreementsFederal Healthcare RequirementsCustomer Service DeliveryOperational Readiness

About the role

Key responsibilities & impact

Lead and coordinate day-to-day production and operational activities supporting enterprise healthcare information technology services.
Oversee execution of training operations, production support activities, and value stream initiatives to ensure timely and effective service delivery.
Coordinate activities across multiple functional organizations to support operational objectives, system performance, and customer requirements.
Monitor operational performance and implement continuous process improvements that enhance efficiency, quality, and service delivery.
Develop operational plans, schedules, and resource strategies to support production objectives and organizational priorities.
Forecast customer demand, workload requirements, and resource utilization to ensure operational readiness and effective service delivery.
Collaborate with program leadership, clinical stakeholders, technical teams, and business managers to coordinate operational activities and resolve issues affecting production performance.
Analyze operational metrics and key performance indicators to identify trends, risks, and opportunities for process optimization.
Lead operational response activities during surge support, production issues, system releases, and implementation events.
Ensure production activities align with organizational policies, quality standards, service level agreements, and federal healthcare requirements.
Coordinate operational improvements that enhance workflow efficiency, customer satisfaction, and overall organizational performance.
Identify operational risks and implement mitigation strategies to minimize disruptions to clinical and business operations.
Prepare operational reports, status updates, performance analyses, and recommendations for program leadership.
Support governance activities by developing and maintaining operational procedures, documentation, and best practices.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Operations Management, Public Health, or a related field.
Minimum of **8 years** of progressively responsible experience in production operations, operations management, healthcare administration, healthcare information technology, or related operational environments.
Demonstrated experience coordinating cross-functional operational activities within complex organizations.
Experience managing production operations, operational planning, workflow optimization, and process improvement initiatives.
Strong understanding of healthcare operations, customer service delivery, performance management, and operational governance.
Experience forecasting workload, coordinating resources, and supporting operational readiness.
Excellent organizational, analytical, problem-solving, and communication skills.
Proven ability to collaborate effectively with executive leadership, program managers, technical teams, and business stakeholders.

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development