Collections

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances
• Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account
• Utilizes all available skip tracing tools to establish contact with customers to arrange payment
• Review and monitor customer accounts daily to mitigate losses
• Take action on accounts needing additional attention under manager approval
• Ensure all company policies, procedures, and laws applicable to the position are maintained.

Collections Specialist

• Assess reason(s) for delinquency and evaluate homeowner’s finances in order to recommend optimal workout solutions.
• Obtain documentation to ensure workout solution matches criteria for hardship and financial capability in accordance with investor and insurer guidelines.
• Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices.
• Seek coaching and feedback obtained from live and taped call monitoring activities to increase effectiveness.
• Escalate calls as needed and when requested.
• Demonstrate patience and professionalism when interacting with consumers via phone, email, or letter.
• Participate in training and adapt to changes in industry regulations and processes.
• Coordinate pulling previous and current day data phone reports.
• Update spreadsheets pertaining to phone reports; print spreadsheets and email data to staff.
• Track all requested foreclosure fee requests, via Excel, provide quote in TDA8 notes.
• Perform daily follow up with Foreclosure Tech, as necessary.
• Update system when foreclosure fees are received.
• Alert agent requesting fees to make outbound call to h/o to provide information.
• Provide 401K letters to homeowners needing to request a distribution or loan from their retirement plan.
• Provide liaison support with outside departments, requesting outbound calls to customers for information/assistance (inter-department requests).
• Assist in the operation/monitor of the Cameo dialer.
• Support management in the training of staff, as well as coach existing staff on floor.
• Perform initial training of new hires.
• Assist Supervisor with Coaching and Development of Team members.
• Assist in managing Department Abandonment rate.
• First point of contact for team questions.
• Attends department management meetings and provides input to improve department processes.
• Supports Supervisor and Manager department decisions.
• Takes personal accountability to ensure/reflect cohesiveness and togetherness of the management team in front of department staff.
• Perform other duties, as assigned.

Collections Lead

• Contacting and successfully negotiating with customers to collect payment on overdue, defaulted or write-off loans, or other payments
• Acting as the liaison between creditors and customers through managing overdue accounts
• Influence and advise customers on the payment options for debt recovery
• Execute strategies for collection processes and procedures
• Negotiate payment plans based upon company approved guidelines
• Build positive rapport with different types of customers over the phone
• Handle both inbound and outbound calling to collect a debt
• Maintain effective communication

Collections Agent

• Lead the Personal Loans Collections Strategy team
• Define and execute collections strategies to optimize portfolio performance
• Coach and develop a team of analysts
• Partner with cross-functional teams to deliver solutions
• Develop and implement product and pricing strategies
• Lead marketing efforts for products and develop customer experiences
• Drive improvements in credit performance through analytics
• Manage delivery of business intent and execute product strategy

Business Manager – Personal Loans Collections Strategy

• Collaborates in the review and evaluation of delinquent, high risk, or written-off accounts
• Advises customers on payment strategies and products
• Support areas may include coaching and training, quality audits, vendor management, and credit collection disputes
• Ensures alignment between values and behavior that fosters diversity and inclusion
• Builds interdependent teams that collaborate across functional and operating groups
• Develops rapport and instills confidence with clients
• Reviews and continually monitors performance of existing accounts
• Executes established loss mitigation processes/procedures
• Develops action plans and solutions to maximize recovery

Senior Manager – Collections & Recovery

• Manage collection requirements for a multi-million dollar portfolio of accounts.
• Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.
• Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.
• Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.
• Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.
• Generate status reports detailing portfolio aging and payments.
• Prepare required documentation for placing accounts with third-party collections agents.
• Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.

• Lead and execute high-volume collection efforts through calls and emails, ensuring timely and accurate documentation of customer interactions.
• Partner with the Corporate Controller, CFO, and local offices to establish and enforce customer payment guidelines.
• Maintain strong, professional relationships with customers while negotiating payment arrangements and resolving disputes.
• Collaborate with sales, operations, and accounting teams to resolve billing discrepancies and ensure accurate payment application.
• Monitor and manage Days Sales Outstanding (DSO) to maintain 30-day payment terms.
• Recommend escalation steps for delinquent accounts, including legal or external collections involvement when necessary.
• Prepare and analyze daily, weekly, and monthly collection reports to support internal communication and performance tracking.
• Meet or exceed monthly collection goals and KPIs set by leadership.

Corporate Collections Manager

• Make and receive a high volume of customer phone calls using automated dialing technology
• Contact customers to discuss past-due accounts and identify appropriate repayment solutions
• Recommend payment plans and other available programs designed to help customers resolve delinquency
• Handle a variety of consumer products, including credit cards, auto loans, recreational vehicle loans, and overdraft accounts
• Document customer interactions accurately and thoroughly within internal systems
• Research account issues, identify potential concerns such as fraud or insurance-related matters, and escalate when appropriate
• Answer questions from customers and internal business partners regarding delinquent accounts
• Navigate multiple systems and applications while managing customer conversations
• Follow all regulatory, compliance, and operational risk requirements

Collections Specialist – Early Stage

• Independently manage a portfolio of high-priority and complex claims requiring advanced solutions and strategies.
• Analyze denials, overpayments and underpayments to determine root cause; execute appropriate action plans including appeals, escalations and payer outreach.
• Submit technical, clinical and medical necessity appeals at all levels (including external reviews) with supporting documentation.
• Research payer contract language, LCD/NCD guidelines and policy updates; apply findings to claims resolution and communicate relevant changes to peers and leadership.
• Identify payer trends (example, systemic rejections, denials, overpayments or underpayments) and escalate issues with supporting data to payer contacts and leadership.
• Resolve escalated issues involving prepay audits, refund requests, rebills, recoupments and coordination of benefits discrepancies.
• Manage HCFA returns and claim corrections, ensuring clean resubmission per billing guidelines.
• Communicate effectively with leadership and cross-functional teams to resolve multifaceted claim barriers.
• Ensure account documentation is accurate, detailed, and audit ready across all internal system.
• Consistently meet or exceed departmental metrics related to productivity, quality, aging resolution, and cash recovery.

Health Claims Collections Specialist II

• Attempt to collect full payment from patient or guarantor.
• Apply payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints.
• Escalate to supervisor or higher management as needed.
• Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
• Clearly document in system summary of work.
• Evaluate the patients ability to pay for services.
• Create payment arrangements via cash, check, credit card or payment plan as appropriate.
• Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
• Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly.
• Determine coverage for planned clinical services and calculate patient expected out of pocket expenses.
• Answer and return phone calls and other general office tasks.
• Perform other job duties as required.

Self-Pay Collections Specialist II

• Lead the team and drive for results through excellent customer service
• Model professionalism and compassion while serving as an ambassador to the public for the nation’s largest not-for-profit blood banking organization
• Work as a lead/charge at the mobile blood drives within the community and conduct phlebotomy
• Able to work independently with attention to detail along with the knowledge of daily operations to ensure the blood the team collects and meets regulatory requirements
• Standard Schedule (Hampton, Virginia): Variable work schedule
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays.
• Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance

Blood Collections Team Lead – Mobiles

• Driving Product Outcomes: Collaborate intently with business operations stakeholders and cross-functional product teams to deeply understand the agent and customer experience. Translate this understanding into clear, concise, and actionable specifications, requirements (e.g., user stories), acceptance criteria, and testing scenarios.
• Shaping the Servicing Strategy: Work alongside key stakeholders to refine and execute the Ford Credit servicing strategy. Provide valuable input into the product roadmap, assisting with prioritization decisions and appropriate trade-offs between desired features, speed to market, and technical feasibility.
• Championing Agent & Customer Experience: Directly contribute to improving critical metrics like agent efficiency, customer Net Promoter Score (NPS), and First Contact Resolution (FCR) on key initiatives, including:
• - Providing a holistic customer view with relevant information to service customers efficiently and effectively, partnering with the Smart Secure Documents and Knowledge Management team to define and deliver solutions that simplify complex customer requests and educate agents on processes. User Research & Problem Solving: Proactively and creatively engage with users to uncover their underlying needs, pain points, and opportunities. Analyze these insights to identify problems and collaboratively define innovative solutions that leverage our servicing toolset.
• Data-Driven Decision Making: Analyze relevant data (customer feedback, usage metrics, operational data) to inform requirements, evaluate options, make smart, decisive trade-offs, and ensure delivered value is measurable.
• Outcome Ownership: Take responsibility for defined outcomes by contributing to setting clear goals and helping measure key results that align with product and business objectives.
• Quality Assurance Support: Support the delivery process by executing functional testing and collaborating with QA engineers to ensure solutions meet requirements and quality standards.
• Ability to closely work with key stakeholders in supporting Collections strategies and outcomes.
• Ability work with 3rd party vendors in driving key initiatives.
• Manage product backlog, track KPIs, support quarterly planning processes across multiple initiatives.
• Comfortable with ambiguity and use data to drive forward.

Product Manager, Early Collections

• Manage a portfolio of premier, strategic, and high-touch customer accounts across the U.S. and key regional AR work areas, ensuring timely collections, clear communication, and a white-glove customer experience.
• Support collections coverage across key regional areas of AR work, including payment follow-up, documentation requirements, portal submission workflows, tax or invoicing considerations, dispute coordination, and escalation management.
• Support new channel success, including marketplace, partner, reseller, agency, ads, and other non-standard billing or collections motions across priority customer segments.
• Perform credit reviews and customer risk assessments within established frameworks, including payment history, exposure, credit limits, terms, and escalation recommendations.
• Drive resolution of complex AR and customer finance issues by coordinating the right owners, clarifying blockers, aligning on next steps, and escalating risks that affect collections outcomes or customer experience.
• Help run disciplined AR operating cadences across assigned portfolios and queues, including prioritization, ownership, escalation routing, and follow-through to resolution.
• Monitor portfolio health and collections performance through AR aging, DSO impact, dispute trends, queue performance, and follow-up effectiveness, turning trends into clear actions.
• Improve collections coverage and predictability by surfacing stalled accounts, recurring blockers, AR process gaps, and handoff issues that impact cash collection or customer experience.
• Partner with internal teams and external partners to scale consistent collections coverage, improve collections productivity, and drive measurable cash outcomes across assigned portfolios.
• Partner with Sales, Customer Success, Deal Desk, Billing Operations, Legal, Accounting, Cash Application, and Finance Systems to unblock customer payment issues and align account strategy.
• Track and communicate account status, risk items, next steps, and ownership clearly across internal teams.
• Support month-end close, audit requests, reserve inputs, write-off recommendations, and control documentation as needed.
• Use data, systems, and AI-enabled workflows to improve account prioritization, follow-up quality, reporting, and operational efficiency.

Senior Credit & Collections

• Manage a caseload of California workers' compensation lien files from initial billing through resolution
• Review accounts to determine appropriate collection strategy
• Communicate with insurance adjusters, defense attorneys, applicant attorneys, hearing representatives, and other parties
• Prepare demand letters and settlement proposals
• Review Explanation of Benefits (EOBs), payment histories, and billing records
• Identify underpayments, denials, and outstanding balances
• Prepare files for conferences, hearings, and trials
• Maintain accurate documentation of collection activity
• Work closely with billing, providers, and management to resolve account issues
• Meet monthly collection and productivity goals

Workers' Compensation Lien Representative / Collections Specialist

• Oversee the full credit lifecycle for the organization
• Lead credit analysis, collections activities, and customer communication efforts
• Develop and maintain standardized credit policies and procedures
• Evaluate customer creditworthiness through financial statement analysis and risk scoring tools
• Monitor customer accounts for signs of credit deterioration and recommend mitigation strategies
• Assist the accounts receivable team with investigating billing discrepancies, short-pays, and disputes
• Serve as the primary point of contact for customers regarding credit terms and payment expectations
• Partner with internal and external legal counsel for problematic accounts

Manager, Credit & Collections

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Collections Representative

• Responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.
• Contact borrowers primarily in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangements to bring borrowers current.
• Assist borrowers that are more than 59 days delinquent and borrowers that are in foreclosure.
• Review the borrower’s current financial situation and offer additional options depending on the circumstance.
• Provide support to inbound Customer Service on high inbound volume days.
• Explain detailed mortgage loan information to borrowers.
• Evaluate and help determine the borrower’s ability to pay and collect appropriate financial information.
• Counsel borrowers on their options.
• Utilize an automated dialing system (Aspect Dialer) for both inbound and outbound calls.
• Negotiate reasonable payment arrangements with borrowers.
• Process payments and provide status on a wide variety of servicing functions.

Early Stage Collections Specialist, II

• Oversee and execute the firm’s collections strategy
• Consistently review policies and procedures around current processes to determine effective and efficient work methods to maximize collections and ensure compliance with firm’s policies and all relevant regulations
• Monitor portfolio performance and address at-risk accounts
• Manage formal escalation frameworks for high-risk matters
• Prepare collections analyses as needed and lead the development of reporting and metrics to support the firm’s collection efforts
• Monitor trends in account activity to proactively spot “at risk” clients at an early stage
• Oversee cleanup of unapplied cash and invoice discrepancies
• Co-lead firmwide collections pushes grounded in ICS analyses
• Regularly (monthly) meet with assigned Billing Attorneys to review outstanding WIP and AR to ensure timely billings and collections
• Work with Billing Attorneys, Section Chairs, Department Administrative Partners, and the Billing and Collections Committee to monitor and resolve delinquent accounts receivable issues
• Work closely with other accounting management team members to implement processes and policies that contribute to accurate revenue cycle accounting
• Serve as a resource on collections policies and best practices
• Supervise the work of the Accounts Receivable Coordinators to track the firm’s ICS, follow up with attorneys and clients for payment questions, and escalate issues when needed
• Set performance goals, conduct coaching, and ensure high-quality service
• Foster a culture of accountability, collaboration, and continuous improvement
• Provide consistent accounts receivable training to the Coordinators
• Train new attorneys and secretaries on Collections Processes.

Collections Manager

• Collect, manage, and provide resolution of outstanding invoices from current and past due accounts for an assigned portfolio
• Provide resolution of issues related to billing inquiries, disputes
• Identify, research, and resolve collection issues in a timely manner
• Provide assistance with unidentified payment applications
• Meet company deadlines for month end close responsibilities
• Assist with updating and improving documentation of policies and procedures related to assigned responsibilities

Credit & Collections Specialist

• Responsible for administering and providing oversight for a wide variety of credit and collection functions.
• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Oversees the process of gathering, compiling, and maintaining basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Responds to all communications and requests for assistance from the branches in a timely manner.

Collections jobs in United States

See all jobs on JobTailor

Collections Specialist

Collections Lead

Collections Agent

Business Manager – Personal Loans Collections Strategy

Senior Manager – Collections & Recovery

Collections Specialist

Corporate Collections Manager

Collections Specialist – Early Stage

Health Claims Collections Specialist II

Self-Pay Collections Specialist II

Blood Collections Team Lead – Mobiles

Product Manager, Early Collections

Senior Credit & Collections

Workers' Compensation Lien Representative / Collections Specialist

Manager, Credit & Collections

Collections Representative

Early Stage Collections Specialist, II

Collections Manager

Credit & Collections Specialist

Lead Credit and Collections Analyst