Collections Specialist – Early Stage

M&T Bank

Collections Representative assisting customers in resolving delinquent accounts through repayment options and excellent service. Join M&T Bank's customer-focused collections team in a hybrid setting.

Posted 7/16/2026full-timeMillsboro • 🇺🇸 United StatesJunior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume customer interactions, utilizing automated dialing technology, and providing effective repayment solutions for delinquent accounts. Proficient in navigating multiple systems while ensuring compliance with regulatory and operational requirements.

Highest-signal resume keywords

Customer Service ExperienceCollections ExperienceStrong Computer ProficiencyDetail-OrientedVerbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ServicingConsumer LendingPayment Plan RecommendationFraud IdentificationDocumentation Accuracy

Soft Skills

Written Communication SkillsProblem-Solving

Tools & Technologies

Business Software ApplicationsAutomated Dialing Technology

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact Center OperationsBankingFinancial ServicesRetail SalesConsumer Products

About the role

Key responsibilities & impact

Make and receive a high volume of customer phone calls using automated dialing technology
Contact customers to discuss past-due accounts and identify appropriate repayment solutions
Recommend payment plans and other available programs designed to help customers resolve delinquency
Handle a variety of consumer products, including credit cards, auto loans, recreational vehicle loans, and overdraft accounts
Document customer interactions accurately and thoroughly within internal systems
Research account issues, identify potential concerns such as fraud or insurance-related matters, and escalate when appropriate
Answer questions from customers and internal business partners regarding delinquent accounts
Navigate multiple systems and applications while managing customer conversations
Follow all regulatory, compliance, and operational risk requirements

Requirements

What you’ll need

High School Diploma or GED
1+ year relevant work experience
Previous collections experience is beneficial but not required
Experience in customer service, retail sales and service, contact center/call center operations, banking or financial services, collections, account servicing, consumer lending
Strong computer proficiency, including experience with business software applications
Detail-oriented with strong written and verbal communication skills

Benefits

Comp & perks

Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year